Voted Most Helpful Review 2019 Forest River Rockwood Premier High Wall HW277 View Listings
|Driving / Towing|
|Factory Warranty / Support|
We bought a 2019 Rockwood HW277 in November 2019. Due to Covid-19, we have only been out in it twice. The trailer is roomy, comfortable and well-appointed. There is much we like about the trailer. However, there are a number of things that were unexpected and one was a safety issue. 1. The exterior slide-out kitchen drew out more than the outdoor sink and two-burner stove. Every time we pulled it out, sawdust came with it. When we removed the covers on the inside, we realized that the construction debris had never been cleaned out. Sawdust lay thick on the bottom of the slide-out cabinet. 2. The water flow to the sink and shower was poor. When we opened the cabinet where the water pump was installed, we found a mess of wires and hoses tangled together. The water supply hose was kinked at the pump discharge, restricting the flow. 3. The rear wall of the rear storage cupboard, opposite the washroom, had become detached and fallen down inside the cabinet. When reattaching it, we noticed that the copper tube supplying propane to the furnace was also kinked. Fortunately, it did not seem to impact the furnace operation but does need to be addressed. 4. The bunk end pull strap at the rear of the trailer was improperly installed. The screw securing the strap was installed close to the edge of the webbing and gave way when the bunk was being pulled out. This caused my wife to have a painful fall on our driveway, resulting in an injured hip, hand and forearm. Although not serious, her injuries have taken some weeks to heal. We reported this safety issue to Rockwood and they advised us to add a second screw and washer. We felt this was a totally inadequate solution as it could easily happen again. The screw punctures the nylon pull strap, weakening it. Be on guard regarding the pull strap. 5. The pneumatic cylinder on the slide-out kitchen was installed improperly. It failed before our first outing. This was due to the cylinder rod and mounting bracket hitting the elbow that passes through the trailer floor from the outdoor sink. 6. We are constantly finding random nuts and screws on the counters and floor that seems to appear from nowhere after travel or even opening it on the driveway. We hope they are not important! We did not expect a new trailer would present the number of issues that we have had. We had none of these with our previous pop-up trailers - a Starcraft and a Coleman Fleetwood.
- David Culham, Ontario
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