Forest River Riverstone Reviews on RV Insider (5)
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Read about the experiences consumers and owners have had with Forest River Riverstone RVs and view their reviews and ratings on various aspects of them.

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Lamar Williams from Florida says:

We bought a full time Riverstone. Absolutely the perfect layout inside, the beautiful look, BUT, peel back all that and it is nothing but poor quality

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Voted Most Helpful Review 2018 Forest River Riverstone 39RKFB View Listings

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We bought a full time Riverstone. Absolutely the perfect layout inside, the beautiful look, BUT, peel back all that and it is nothing but poor quality after poor quality. This is our second Forest River and the same crap all over again. 1.Main living fireplace burns out 2. No hot water when we bought it. Had to argue to get some one from the dealer to come finish pulling the cable into the breaker panel. 3. pantry cabinets are on the smallest cheapest roller assemblies possible. Replacing them now. 4. Cabinets bottoms are nothing but cheap thin paneling put in. 5. Auto fan in main bath had to be replaced already. 6. Shower had to be recaulked to keep from leaking 7.Had to replace one wheel due to a crack in the wheel. 8. Main door side slide messed up and broke furniture. Still needs repair. AND THE LIST CONTINUES!!!!!! FOREST RIVER GOT ME THIS TIME BUT NEVER AGAIN!!!!!!!
- Lamar Williams, Florida

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2020-09-07 2019 Forest River Riverstone 39RKFB View Listings

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I'm not sure how this rating system works but based on the poor workmanship/craftmanship that they pushed in the video the supposedly went into this unit it, the score should ne in the negatives... We did a factory order of our Full-Time Living Riverstone mid June 2018, a build that we were told 6-8 weeks, we were getting close to cancelling around week 12 but hung in. During week 15 we get a call from dealer our unit was just picked up at factory on it way. 2 days later get a call saying the driver damaged the unit and took it back to factory. So we cancelled. Later that day we got a call from the sales rep for this area, begging us to wait 2 more weeks for our unit to be fixed and it would be here. 3 days later dealer calls says our unit is now there!!! Well unfortunately we didn't cancel which we now regret, as it went totally down hill from there. Our list in the first 6 months was over 50 items that had issues. Most I fixed as we live full-time in the unit so we couldn't wait for the dealer every time something went wrong. From the cheap bracket holding the fridge in place, to the crappy way they installed the gas props for the large and heavy comp doors that the screws pulled out within the first few weeks (of which one fell on my wife wgile putting something in basement), to the poor workmanship on the wood step treads which came loose, one while I was coming down which sent me to the floor twisting my ankle, to the biggest on-going issue still of the hydraulic system that keeps loosing pressure, not leaking fluid, but it leaks back into the tank. They replaced several thousand dollars worth of parts but it still never fixed it. now out of warranty they don't give a crap, even thought this has been the same issue since we purchased it.... Now we have even a bigger issue with this thing they call "High End 5th Wheel" of which isn't the fault of the manufacture, or maybe they should shoulder some of the responsibility. We found out the total length of this trailer is illegal in Canada. We had tried to trade it away but were told by the dealer we were looking at trading with that the trailer was illegal in Canada. Our trailer measured 42'11" and agarding the laws in Canada the max length allowed on Canadian Roads is 41', of which the MVA (Motor Vehicle Association) says it will not change... So for now we are stuck, checking into any legal action we may or may not have against the dealer (for importing) and the Government of Canada for allowing the this illegal length trailer to be imported into Canada.. Like I said for now we are stuck and when I park I use the jacks to lift and than set it on cement blocks to block it. We continue to fight with Lippert to get it fixed and also continue to fixing and finding more items that were poorly built on this thing..
- Mike Cartier, British Columbia

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2020-06-10 2017 Forest River Riverstone 37RL View Listings

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We purchased this Riverstone for our retirement. We love the living area and the comforts of home it offers. Unfortunately we had trouble with a warranty issue with a leak from the plumbing or washer. Riverstone warranty failed to accept responsibility and conduct proper repairs which finally led to an insurance claim to fix the problem. We found the quality not great cabinet finishing chipping in kitchen and bath rooms. The cabinets seem to be poorly finished. Tires showed uneven wear with less than 5000 kms. Riverstone is represented as a luxury unit however it's not what you get for the money. The warranty department is somewhat of a joke to deal with providing very poor customer service. Thanks
- KJ , British Columbia

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2019-10-04 2019 Forest River Riverstone 39RKFB View Listings

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We loved the RV but when we got it home there was damage behind the chair. When we told them about it they would not stand behind it and then we had a flat before we had 5000 miles on it and the tire was defected from the begining and they would't sta d behind it either. Would never buy another Forest River RV. And never ever buy anything from JMat RV in Pacola OK.
- Donna Matlock, Arkansas

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2019-07-08 2016 Forest River Riverstone 38TS View Listings

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Riverstone is a division of Forest River. The manufacturing is advertised to be the best. The service is also advertised to be the best. Nothing is further from the truth. Jeff Holmes, service manager, for the entire Riverstone division in the US is the most unprofessional, inappropriate interaction I have experienced as a owner of anything. He whines for 10 minutes about how he needs more help then he talks at you. He finally got more help and now doesn’t answer his phone. The help he got is no better at following through but at least have some customer service skill. Doesn’t change the fact, they never get back to you. Other RV dealers authorized to work on Forest River will not order parts without a part number but RS will not provide it as its “proprietary”. The dealers just will not deal with Forest River Corporate. They say they mail the wrong part even with the VIN. My best advice, stay away from Forest River and RV’ing all together. This is our first experience and last. The list of problems that have had to be fixed is to long for this forum. The majority are manufacturer problems. Only a few dealer mistakes. One that was a huge safety issue with OK RV. There is no regulation for safety in the RV industry once you have bought. Walk away and stay in a hotel. Better use of money or buy a vacation home.
- Tracey Shipley, Oklahoma

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