***Pay attention to warranty/service reviews. They speak to the true nature of a company. Any retailer can put up a façade to make a sale.***
Purchased from Ron Hoover because of the Forest River name. Forest River is owned by Berkshire Hathaway. Warren Buffet would be ashamed to know how Ron Hoover handles their service and warranty department.
After purchasing a BRAND NEW, albeit one year old RV off the lot; (2018 model purchased in 2019) and putting 1,500 miles on the odometer, we discovered major quality and workmanship issues and filed a claim. To name a few issues:
-Leak in the roof over the cab bunk which resulted in rotted wood under the bunk.
-Forward slide leaked around the weather seal rotting the floor in the dining room, living room, and kitchen)
-Fresh Water tank leaked under the master bed causing black mold and requiring the frame be replaced.
-Rear slide weather seal leaked and the bedroom floor needed to be replaced.
(To name a few.... Did I mention this was a new RV?)
We have now owned our RV for just under 1 year. It has spent 7 months with Ron Hoover's laughable warranty and service department with no light at the end of the tunnel. We have to call repeatedly for updates, no work has been completed to date, and the last we heard, "the parts we need weren't on the supply truck so we can't complete the work." 7 MONTHS!!! In the time our RV has been in for warranty work, the entire 2021 Forrest River has been built. Ron Hoover, an "authorized dealer and service center" doesn't have the ability to repair seals and floors in their own RVs. When we pressed for answers the Warranty Department stated, "Well, you did buy last years model." Let me get this straight; Ron Hoover has such little faith in their product, that if a Brand New RV sits on their lot for 1 year, they expect it to catastrophically fail when driven 1500 miles. If this sounds like your kind of RV and dealership, go right ahead.
After several months of nothing happening, we made a trip up to try and speak with someone in person. Must have been our lucky day. We spoke with non other than Chris Hoover who said he would personally ensure the RV was repaired in a timely manner. He's either a typical smoke and mirrors sales person, or has zero control over the company he is CEO of; as two more months have gone by with zero effort made.
If you are the type of person that wants to enjoy their RV and receive reasonable service when needed, AVOID RON HOOVER. On the other hand, if you enjoy stubbing your toes on corners, smashing your thumb while hammering nails, or brain freezes while eating ice cream, this may be the RV Dealer of your dreams.
I don't normally write reviews, but this has to get out. If you are spending the money for a quality RV, you can do so much better than a Forest River by Ron Hoover.