Forest River Flagstaff High Wall reviews

Firstly, I purchased my unit pre-owned from a dealership. The dealership experience is a separate issue, but my FR experience I will describe that is FR only. I found an inexpensive "standard" equipment item that was never installed, and the CS agent told me that I am not the original owner so FR is not obligated to send me the part because it was missed in the delivery to the original owner. Then, I had a major winch failure and the new electric winch (required to lift and lower the roof) that is a KNOWN equipment failure was ordered and told that it was in stock and would ship within 3 days, it took 7 weeks to arrive. The rudeness of the customer service rep and the lies of the shipping department is the cause of this review. The bad thing is that the unit itself is terrific for functionality, design, ease of use, etc. The disappointing part of this is that FR is a horrible customer experience. If I was as non-responsive to my clients as FR is to their buyers, I would lose my license.

2015 HW27SC, bought used,dealer did repairs thought all was fine? 2ND trip roof wouldn't raise, worked with toggle switch to manipulate, finally got it to work, stayed a week. Week before 3Rd trip

Has delivered above expectations to this point. Bought preowned so it needed slight fixes, the dealership accommodated above expectations. The trips so far have been great with the floor plan, amenities, and the towing is a dream. Usually I think about changes I would make in any camper, this being my 5th, but so far, I other than comfort items, I have not yet thought of changes needed. That says a lot for me. So far...

When you buy a travel trailer - unless you are buying high end (even some high ends) you are buying a cheaply built item. So I of course go into my pop up with that expectation. I was sold on the HW27SC for the sleeping space, the livable space with the slide out and the extra seating instead of the outdoor kitchen. I have owned it for 3.5 years now and I really like the functionality/livability of it. It tows like a dream behind my 2018 F150 (5.0 V8) - was suprised at how smooth after previous 1984 Coleman pop up (lol). Quality is low. Had a water filter leak which got the wood floors wet - had to replace half of the floor board which was a $9,000 job thankfully covered by state farm with a $250 deductible wew... now 3.5 years in some of the valves are starting to drip (fresh water exit valve drips constantly and water pipe exit valves in the back drip constantly and they don't come all the way out of the camper so it gets the floor wet). Several little brackets etc break off. I'm taking a weekend here soon just to do some TLC upkeep to fix a lot of it. Again most of this is to be expected and if you are at least a little handy you can fix yourself. No regrets on this purchase (thanks to insurance coverage) and I feel like I got what I paid for. Next camper will check more boxes but i think i have 3-5 years left with this one. Family of 5 works great!

I thought we bought the Audi or the Mercedes of the pop-up trailers. At the Portland RV show, it looked awesome. Outside with the black awning, inside with the big fridge, the comfortable dinette, a lot of things to like. The door had to be replaced the first day.After six months (ten nights and 4000 miles), it's a big disappointment. Everything now looks flimsy, half of the inside screws are gone, lost two drawer knobs, one of the wheel bunk bed is loose, the outside fridge grill disappeared between Denver and SLC...I didn't know FR plants were located in China, so now it's not a surprise anymore. Oh wait a second. They actually are build in Indiana. I thought "made in America" means tough workers, quality assurance in every unit built. Sorry, not mine. The inside of a 2005 Coleman Niagara HW is still looking better than our 2017 FR.