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Forest River Cedar Creek Silver Back reviews

4.2 (2 reviews)
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Liveability
4.5
Overall quality
4.0
Floorplan
5.0
Driving/towing
4.5
Factory warranty
3.0

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mark dobes

Florida

Reviewed on October 21, 2021

RV reviewed 2017 Forest River Cedar Creek Silver Back 37RL view listing

3.6
We bought the unit off the show room floor in June of 2016. The dealer sold us on a life time warranty. when we looked at the unit one of the recliners was in the up position, the sales rep. repeatedly pushed it down till it locked in place. Well on our maiden journey the recliners foot rest popped up and whe... read more
We bought the unit off the show room floor in June of 2016. The dealer sold us on a life time warranty. when we looked at the unit one of the recliners was in the up position, the sales rep. repeatedly pushed it down till it locked in place. Well on our maiden journey the recliners foot rest popped up and when we extended the slid outs the foot rest on the chair caught the framing on the slide out and ripped it off, we found out the release was bad, second when we hooked up the water line we found out the ice maker water line was not connected properly and flooded the floor soaking the carpet and vinyl, we called the dealer to get a service tech come and fix the problems, but we were told that we would have to bring the unit to them since they don't have an outside tech. when we took it to get serviced they pulled the frig out to connect the line scratching the floor, well apparently the tech must have got distracted be cause he failed to plug the unit back in, screw the tie bars back down that hold the frig in place so when we pick up our camper and transported it the frig slid out luckily the slide prevented it from moving to far. With the life time warranty you have need to bring the unit back to the dealer ship every year so the can do a full inspection on the unit which usually cost in the neighborhood of $500.00 dollars. The second year that we had our unit the material on chairs started to peel when we contacted the dealer we were told that was not covered in our warranty. Then we contacted Cedar Creek and were told that certain years had problems with the material, they said they would send us the material and we could have them reupholstered. NOT! since then we have had problems with the grey and black tank valves getting stuck which were replaced under warranty. we had to have our air conditioner replaced that was another struggle with the warranty, our refrigerator fan motor went out. Our dealer told use it was not covered under our warranty because it is a residential unit. We contacted the insurance company direct and got the motor replaced at some cost to us, now the ice maker isn't working and we're getting the same response from the dealer that it is not covered by the warranty because it's a residential frig. Now they are telling us that our roof is in bad shape and eventually is going to have to be replaced and is note covered under our warranty. We've have had this unit serviced and inspected every year for four years and now they telling me this. they said it was do to neglect. we have had our unit cleaned every year by a professional and stored under a pole barn when note in use. Dose anyone else have these problems?
Livability
4.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Jackie Ford

South Carolina

Reviewed on July 5, 2019

RV reviewed 2017 Forest River Cedar Creek Silver Back 37RL view listing

4.8
This is a very quality RV. It has installation that is very good for all type of weather and with the heated tanks and lines. Very spacious and has a full size refrigerator for plenty of space. It has an Onan 5500 genertor with a 23 gallon gas tank. This is awesome for dry camping.... read more
This is a very quality RV. It has installation that is very good for all type of weather and with the heated tanks and lines. Very spacious and has a full size refrigerator for plenty of space. It has an Onan 5500 genertor with a 23 gallon gas tank. This is awesome for dry camping.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
5.0
Show less
Helpful (0)

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