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Forest River Riverstone Legacy reviews

2.8
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Liveability
2.6
Overall quality
3.0
Floorplan
3.4
Driving/towing
2.6
Factory warranty
2.6

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5 ratings and reviews

Voted most helpful review

John C

Indiana

Reviewed on 2019-07-06

RV reviewed2017 Forest River Riverstone Legacy 38RE

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5.0
The RiverStone Legacy has more bells and whistles than any other RV we Ever owned. We have been RVing For 16 years and owning 8 fifthwheels and the Legacy just out performed them all. Its a luxury Rv that gave us all the comforts of home. I never had any problem pulling. The hydraulics brake system stops the RV on a dime if needed. After using these type of brakes I will never buy an any RV unless it has hydraulics brake, not electric brakes. Even there tires are filled with hydrogen which controls any loss of pressure.Also the Insulation is amazing. 3 zoning AC's keep the temperature perfect even in the hot days in Texas which we spent a lot of time there. I can spend a lot of time talking about the Legacy but there is information on line.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Gwen Johnson

Maryland

Reviewed on 2022-03-04

RV reviewed2017 Forest River Riverstone legacy 38MB

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5.0
This is a beautiful RV! We loved camping in it. Has a great floor plan and lots of counter space especially around the cook top. It feels like a home inside with all the amenities. It is nicer than my sticks and brick. Great for anyone that does not want to give up many luxuries of home or wants to full time
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Randall Felter

Utah

Reviewed on 2021-10-31

RV reviewed2021 Forest River Riverstone Legacy 39RKFB

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1.0
Nov 1 2021 This is an update to my two previous reviews. I have now attempted to contact Forest River once by phone and twice by email. ABSOLUTELY NO RESPONSE! As of this writing we had no choice but to move into our trailer with all the previous items not repaired. The list gets longer. We have been in it 3 weeks now. The Master bath toilet started spewing air up through the water in the bowl splashing crap everywhere. I contacted our dealer Legacy RV in Salt Lake City Utah yet again. They said the vent pipe must have fallen into the tank. DUH! They were apparently only "authorized" by FR to replace one of the leaking leveling jacks mentioned earlier. There are 3 of 6 leaking at this point.They wanted me to drop everything and bring it down so they could fix a few things. We were in the middle of a move from a home we had been in for 20 years! As stated we have now used the trailer for 3 weeks since purchased in early May. One of the Fan-tastic vent fan controls locked up in the spare bath. I removed the control from the wall and unplugged it and then plugged it in again.It is working again but I don't know for how long. This trailer has been towed 30 miles by the Dealer (Legacy RV) in which they damaged our barn doors by not securing them. and 75 miles by us. 60 mile round trip to get very little repaired and 15 more to our new landing spot. FOREST RIVER SUCKS! They may have had a great idea but, they HAVE NO CUSTOMER SERVICE OR SUPPORT!
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

Randall Felter

Utah

Reviewed on 2021-10-06

RV reviewed2021 Forest River Riverstone Legacy 39RKFB

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1.0
Purchased this unit May 4th 2021 We were absolutely taken by the layout.That was the good part of the story. We did not have a 5th wheel hitch in our truck at the time and the Dealer Legacy RV here in Utah offered to deliver it about 30 miles. The trailer arrived with one of the outside access doors swinging wildly. Luckily it was not damaged. We opened the unit and both barn style doors had not been secured and slid back and forth up the canyon and beat up the jamb and trashed the hardware. We were assured this would get repaired right away. They came back up and still were not able to repair and told us they had to order parts. We sat in the unit and started looking for any other issues. We noticed the trim behind the toilet looked like someone used a machine gun to nail the trim on it. We noticed the big vanity mirror had a chip out of the corner. (nothing to do with the loose doors) The interior is a soft gray color.The restroom door (lower) had a brown stain on the back side about eye level. The walk- in closet door looks like a 3rd grader had hung it. (huge gaps on the latch side. Latch was hanging out past the door edge so it would latch. The left top of the header had a large gap. On the backside of this door was another brown stain bigger than the other door. (like a large bird flew over and let go) The fancy logo on the valance in the dining area had almost fallen off. (no fasteners or glue whatsoever) We wanted to make sure that unit was sealed well so we wouldn't have any rodent issues. I opened a small access panel on the side of the belly storage and could immediately see three holes and could see the grass under the trailer. We started having issues with the Lippert Jack system. Two of the hydraulic jacks were leaking fluid. We got a hitch in our truck and hauled the unit back to the dealer. They patched the holes and reprogrammed the leveling system.Trailer return home. Jump to July 2nd I get a text from the service manager saying that they have only received the walk-in closet door, but no other parts. We bought this trailer to live in as we knew we needed to move. Next I am told that Forest River had to "approve" the repairs. So the parts had not even been ordered yet! I sent a text, I thought to my spouse, but accidentally sent it to Legacy RV saying they hadn't even ordered the F%$@ing! parts yet.Then I get a text back saying that if I want to give them my CC# to pay for all the parts and labor up front and seek reimbursement from Forest River, they will order the parts! WTF? I replied that I had purchased the "extended warranty" through FR so they should be able to reimburse themselves. July 14th warranty finally approved. Skip to Aug 20th still no parts. Trailer has not been used at all for over 3 months now. Self leveling system started beeping. looked at the display and reset it alarm. It went away for a few days and started again, and again, and again. Skip to October 5th we were supposed to move the trailer to an RV that we prepaid a reservation on. I went out and the batteries were dead. We have a solar panel and the lights were not left on. After recharging the beeping started up again. The display on the Lippert panel is lit, but blank. On top of all of this, there is a recall on one of the slide-outs! We have had the unit 5 months now and paid about 115K for it.We have made 5 payments of $1000 on this, and another coming up on the Oct 15th. We prepaid to reserve an RV space that we cannot move to. All we have to show for it is a big shiny piece of crap still sitting in the driveway of the home that we were supposed to have moved from today. Forest River should reimburse us for our expenses and refund our money for the obviously useless extended warranty! DO NOT BUY THIS PRODUCT IF YOU EXPECT TO GET ANYTHING FIXED!!!
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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Voted most helpful review

RANDALL FELTER

Utah

Reviewed on 2021-09-13

RV reviewed2021 Forest River Riverstone Legacy 39RKFB

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2.2
Purchased our 2021 Riverstone Legacy unit in early May. Dealer delivered it to our home. They forgot to secure both barn style doors and one of the outside storage doors and damaged the barn door hardware and the walls. This had nothing to do with Forest River. However there were other items, that were factory issues. The door to the lower restroom and the walk in closet looked like a seagull bombed it on the backside. Big brown stain on a gray door. The walk in closet door looked like a 3rd grader hung it. Very crooked and out of plumb. Huge gap at the top for the frame. The stabilizer jacks leak hydraulic oil The big vanity mirror had a corner chipped on it. Now the leveling system is showing and error on it and beeping constantly As of July 6th, Forest River had not "approved" the repairs. When pressed about this the dealer's service Manager told me I could give them my Credit Card info and they would order the parts. I told them I had the extended warranty (purchased through Forest River) so I didn't see why they needed my CC as I was told this covered anything the factory warranty didn't when purchased July 14th the repairs were finally approved. It is now Sept 13th and nothing has been done. We just made the 4th payment on an RV that we have not been able to use at all. The dealer blames Forest River for not shipping the repair parts yet. As if this wasn't enough, now there is a recall on the Lippert system slide out. We want to live in our RV by the 1st of October. I think Forest River should reimburse us for the 4 payments since we haven't used it at all. We don't want to mention the dealer until our RV is repaired, as we are afraid of retribution. We loved this RV when we purchased it. I would not recommend buying anything at this point from Forest River or the dealer we had.
Livability
1.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
1.0
Factory warranty/support
1.0
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