East West
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2021-08-24 2021 East West Della Terra View Listings

Overall Rating
Livability
Overall Quality
Floor Plan
Driving / Towing
Factory Warranty / Support
The RV floorplan is great, comfort is great, and towing the trailer is also no issue. My issue is service after the sale!!! When Forest River (FR) says it stands behind their product, they actually mean they stand behind you as you’re driving off waving good bye and good luck. We purchased our 2021 in April. On our first trip in May the rear emergency window blew out while driving down the road. The trailer had traveled less than 200 miles. I contacted my dealer at Windstar Thackerville and they filed a warranty repair request with FR. After numerous back and forth e-mails, suppling pictures of pulled screws, bent handles in the window frame, FR graciously supplied a new window and shade. “ we can send you a window and latch in goodwill, however we will not cover installation as we do not know for sure if this was manufacturer error or not” (Grace N customer service rep). If FR truly stood behind their products and sent a replacement window and shade “in goodwill” they would also cover the install of the window in a timely manner. It’s my understanding the Della Terra East/West was designed by the presidents of FR daughter to travel from coast to coast, maybe they should throw in a disclaimer that duct tape and plastic is required after the first 150 or so miles to keep your trailer together. I have an e-mail from the service manager at Fun Town saying my warranty work is covered (Oh! And by the way they don’t do windows). More to come!!!
- Keith Hays, Oklahoma

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2021-07-17 2020 East West Della Terra 28KBS View Listings

Overall Rating
Livability
Overall Quality
Floor Plan
Driving / Towing
Factory Warranty / Support
We bought this rv in May of 2020 the floor plan is good plenty of space but the overall quality of the camper is not so good trim falling off jacks bending Easley scratches on woodwork and doors wood has cracks in it countertops peeling off just not good quality material at all I am considering trading in for better quality
- Hope Monroe, Ohio

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