Dutchmen Guide Reviews on RV Insider (1)
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2020-01-20 2020 Dutchmen Guide 2457RK View Listings

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Overall Quality
Floor Plan
Driving / Towing
Factory Warranty / Support
We purchased the RV while in Wisconsin this summer. We liked the folks at the Wausau Gander Mt. and really like the floor plan and weight of the trailer. We also felt the price was right. The person in charge with financing didn't do us well; an extra large fee that wasn't included or discussed and since we paid cash, that was upsetting. Our tech, Les, did an excellent job and while the walk around was quick, I felt I had the gist of the trailer...but chose to stay in town for a couple of days in case we had questions. We had to replace the converter over Christmas and this was not good or easy; the battery half of the trailer runs lights, jacks, etc...and we wound up in Charleston, SC and called the Camping World, was told that there were no appt's, twice, even asked if I could run the trailer by to diagnose what I knew was the issue...told no. I was given the name of a local RV person who came to the campground and in 5 minutes agreed that the converter was bad. Ordered the part and two days later replaced the part. I contacted Keystone and worked with Mallory in the customer dept. There was some hesitation about paying the bill...apparently you must go to a dealer for repairs. Obviously this wasn't a possibility and I tried. With a little negotiation, Keystone did pay the bill (the check is on its way)...but hoping that in the future more consideration will be given to an attempt to go to dealer (that is all one can try to do). As for the trailer; let's be clear...this unit is on the lower end of the pricing and yes, you do pay for what you get. We have found little things (thus far) like staples popping loose, etc...but knew going in I would have to upgrade some of these things. Over all we have spent about 20 nights in the unit and we do love the floorplan. It trailers nicely and the auto jacks are very nice for quickly getting on the road. My only hesitation thus far is what happens in the next few months if another issue arises under warranty...after that, guess we are on our own anyway. Overall...for the price, this is a unit that we really like...but you probably should be handy with tools and keep a bag of tools readily available. As for the dealer, Gander RV, located in central Wisconsin; we liked the folks there and would ask that any fees be discussed up front and not tagged on at the end as a "by the way" type situation. Maybe this is the norm in other places. I have waited a few months to review and mostly did so because I couldn't find another review anywhere for this exact breed of trailer (guide series).
- Jeff Carmichael, Indiana

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