We fell in love with our trailer as soon as we toured it. It had everything that checked my "must have" boxes off (I have had three new RVs of different brands with my ex), and my husband's as well (he's never had any RVs, so he pretty much relied on my knowledge, plus what he'd researched).
We knew we wanted big enough to stretch out and have room for the two of us, our two pups, and the occasional visitors (grandkids), but yet light-weight enough to tow easier. I wanted smooth-sides, gutter extensions, electric jack and, preferably awning, ladder (it does not have, nor can one be added we were told, but our telescopic ladder works), outside shower, large holding tanks, black tank rinse, larger shower and bathroom, oven, larger fridge, stove and sink covers, slide out with cabinets over the couch/dinette (we only have them over the couch), an island bed, dinette, and fabric shades.
When we walked inside this trailer and immediately saw the rear bath (that was large, with a larger shower, and plenty of storage), then we opened the walk-in pantry/closet door and saw all that storage room at the same time the salesman was saying it had a king bed, my husband said, "Sold!" I had to reel him back in until I checked to see the rest of the inside.
I was happy that all my boxes for the inside were checked (except for those cabinets over the dinette, but they aren't missed since we have the HUGE pantry), plus some. We walked into the bedroom and saw that there was even a built-in dresser and cubbies/shelves, and that wonderful KING island bed. Back out in the living area, we were shown all the fancy lights that are even on the stove knobs, and the salesman pointed out the included TV and fireplace. Up to that point, we hadn't even noticed the fireplace. It was not on our "must-have" list, but we sure have enjoyed it, (once we got one that worked. That particular model had issues, apparently. I had contacted that company directly when ours went out the first time we used it. It had lights for the flame, but no heat. They sent a new board, which my husband installed, but it had heat and no lights. They ended up sending us a whole fireplace, which only had half that worked. They sent out another and we sent that one back. The one we received all worked, so we installed it. So far, knock on wood, it still is. But that company worked until we were satisfied). We discovered the shade for the door window after several camping trips. Very nice!
It turned out that after being told that particular rv was a 2018 (it was at a "liquidation sale" at an outlet mall parking lot), that it was actually a 2019. We got it for the price they had quoted us for the "2018", which my husband loved.
We did notice a few "issues" with it the first time we took it out. I expected to find some, since my first three new rvs all had some.
The biggest ones: awning roller was slightly bent; skirt over the driver's side tires wasn't fastened into anything at the top, therefore it flapped while towing; fire extinguisher and GFCI outlet both not fastened into the wall; the large window over the dinette wouldn't lock, therefore it opened on its own as we traveled; a lot of the trim was not fastened up good (it seems to have been put in rather hastily); the line for the city water hookup wasn't tightened enough, so it came loose, allowing water to run out under the bathroom cabinet/shower area all over the floor in the bathroom before we found it; the AC would run, kick off for a split second, then start right back up repeatedly, never really cooling the rv down.
My husband took care of all of the issues, except for the awning, AC and tire skirting. When I called our dealer to get it in to have the warranty work done before the year was up, I was informed that he "was very backed up, and we could bring it down, but it would just sit for over a month." This was unacceptable to us, so he said he would write up a ticket on it to get it on the books and lock in the date so the warranty would cover it, but honestly he didn't have room for it on his lot anywhere, so just bring it down in a month. That's what we did, and we had it back in two weeks. But, he said the actual work was done after our one year date, so the warranty expired on everything except the AC. He then said that the dealer would cover the cost of all other repairs they did on it. Everything was done to our satisfaction, that we could see there. Since it was cooler, we couldn't check out the AC. It still does what it had been doing, although not as bad. We considered adding a 2nd AC unit this year, but since we've not camped much in it due to Covid-19, we put it off.
We do love it, though. We've added vent covers, slide awning, extra insulation board in the storage area (bed side), hanging hooks/tool holders in the closet for mops and broom, outlet with USB ports by the bed, & lots of other little convenience items ourselves.