WHATEVER YOU DO, DO NOT WASTE YOUR TIME OR MONEY PURCHASING A COACHMEN OR FOREST RIVER PRODUCT. IT WILL BE IN THE SHOP MORE THAN YOU CAN USE IT. AND THE CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE. WE PURCHASED NEW TO HAVE A WARRANTY, BUT LET ME TELL YOU IT IS NOT WORTH IT. THEY WILL LIE LIELIE AND TELL YOU THEY ARE SENDING ITEMS AND NEVER DO. THIS IS THE ABSOLUTE WORST COMPANY TO DEAL WITH.
We purchased a BRAND NEW 2019 CoachmenChaparral391QSMB on January 26, 2020, from our local RV dealer, Northgate RV in Ringgold, Georgia. Since the first week of purchase, we have taken it back for repairs seven times. This doesn't include the current issues that still need to be addressed. The following is a list of repairs already made: Master bedroom AC did not cool,Sliding door over the washer,insert panels were constructed poorly with nails that stick out and scratched the finished wood every time it passes,On our first camping trip,our 1st stove caught fire while cooking due to the front burner pipe coming apart and it melted the gasket and wires,We had sewage leaking due to a faulty closing door on the black tank,The radio was faulty and the knob fell off,We had a bent bracket on the main slide in the living area,The freestanding residential refrigerator was not properly installed and fell forward into the counter during transit causing damage to refrigerator doors (they added a bracket but the fridge is still dented),The main slide in the living room had a severe bow in the roof due to a bad seal and bad decking resulting in water damage inside our cabinets.They had to replace the roof and decking on this slide,The kitchen faucet is a terrible design and the button gets stuck every time you bump it and it sprays you. (the second one still does the same thing,We had water leaking around shower and kitchen sink (water poured into our cabinet under our sink because the caulking was missing) neither the factory nor the dealership caught that it was missing caulking. We recently just had our third stove installed because the first one caught fire on our first trip. Then the second had a propane leak. This occurred on 4/25/20 and was reported to the dealership of 4/27/20. The stove did not arrive until 9/10. We have not had a working stove since April and were only able to use it a few days. The C02 censors malfunctioned and did not detect the leak. Our bunkroom would fill up with the smell of propane. We could even smell it back in our master bedroom. We were staying at a park and they had a water leak, so we needed to use our water pump and fill our fresh water tank. We found out that it didn’t work. We just had it replaced 9/1 and it still doesn’t work. The valves are wrong and just sucks air. The wall paneling over the couch will not stay attached to the cabinet and falls during transport. EVERYTIME. Warranty said they would send a new piece of paneling but it never came.The shower is pulling away from the wall in the bathroom. Warranty said they were sending a new shower surround too, but they didn’t.But it is still not fixed.The bunk wardrobe doors were not properly installed, it was missing screws in the hinges (holes were not even drilled for them) resulting in it falling during transit denting the floor. Water pipes in the basement were not properly sealed and leaked causing water in the basement. Our black and grey tank sensors do not work and haven’t since the first trip they consistently read 3/4 full. When my husband did his 6-month check on seals and caulking, he noticed the decking on top of our mid-bunk was soft, and when it was replaced by the dealership, we were told it was completely rotted. Why on earth would the decking be rotted on 2 slides????? On a new camper? We have rotted wood in our outdoor kitchen. The dealership replaced the ceiling piece but not the bottom piece. We were later told it was because of the type of seal that is used on this style of camper and water pools at the screw and goes in underneath the seal, every time it rains. The back window leaked water in. We made contact with Christy Turner, CSM at Coachman, and she was very kind and helpful at our 1st conversation. She was going to overnight us the parts and have a mobile unit fix it. it took 5 months to get the parts and they still didn't send all of them.We still had to take it to a shop without all the parts. I have been more than kind and allowed time for a solution from a business that says they care about customer satisfaction. WE ARE NOT SATISFIED. These are not all normal "breaking in a new camper" problems you expect to encounter. This is a DEFECTIVE camper, a lemon, and we do not feel safe in it or that we have been taken seriously. There are too many issues to overlook, especially when we are always finding new problems. This has become a safety issue. With all the water damage in the slide deckings, how do we know it didn’t make it down in the walls? Do not waste your time or money on this terrible product.