This is the email that I sent to Camping World RV Headquarters
>>>>>I am writing to inform you that the worst shopping experience that I have ever encountered happened today at Camping World, in Syracuse NY. My wife and I have been contemplating purchasing a New Motor Home for about 6 months...
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This is the email that I sent to Camping World RV Headquarters
>>>>>I am writing to inform you that the worst shopping experience that I have ever encountered happened today at Camping World, in Syracuse NY. My wife and I have been contemplating purchasing a New Motor Home for about 6 months. We finally decided that now is a good time to purchase. I am in no way exaggerating my sales experience. “Kelly” was the Sales Associate. We went through multiple units and I decided on what one I wanted to purchase but they had to bring a duplicate unit from another store. No problem, so I thought. She took my preliminary information and had me fill out a credit application. As she was leaving, I stopped her and explicitly told her that “I do not want my credit run because there is no deal written” No Motor home stock #, no price, NOTHING !!! I WAS NOT comfortable with that arrangement and told her so but she told me that was their standard procedure, to “trust her”, and she was “only” a sales associate and had to do what she was told. I didn’t trust the information or her but
She assured me that my credit wouldn’t be run until I had a purchase contract but the “sales manager” had to locate the same motorhome and fill out the purchase agreement. All lies. I’m waiting about 10 minutes and I get an alert from My Experian App on my phone alerting me that Camping World Syracuse, NY ran my credit. I got up and approached Kelly and the Sales Manager and told them that Kelly assured me that my credit would not be run until I had a purchase agreement. Sales manager, and I quote “we didn’t run your credit”
I accused him of lying, and he got upset with me, including raising his voice to me.
That was very quickly resolved when I opened my phone and showed him my Experian Credit App and showed him that 10 minutes earlier I received an alert from Experian stating Camping World Syracuse NY, with correct store address did in fact pull my credit. He was speechless for 10 seconds and then blamed me for signing the credit application. I questioned Kelly about her unprofessional and deceitful actions and she could not respond.
They ran my credit to see If
(1), approval status.(I’m already approved with a bank and I told Kelly that)
(2) based on approval status, I’m guessing it was a sales tool to see how much of a deal they did or didn’t have to give me
(3) sales tool to use against me in my trade in that had a minimum of $5000 equity and as high as $7500.
No matter the reason, I was lied to and deceived in the worst possible way of any purchase that I’ve made in my life.
I am 57 years old, well educated and my wife and I make a good income. I have purchased multiple homes, vehicles and even a new RV from the Camping World Syracuse store 6 years ago. That deal was as expected, great RV for the price, everything was upfront and truthful.
I will never do business with Camping World anywhere, ever again. I will never recommend Camping World to anyone, ever again. I will be finding review sites to let everyone know how I was deceived and that the sales tactics are seriously unprofessional.
I expect honesty and a fair deal with any purchase. I didn’t get that and I firmly believe that many customers receive the same treatment and most likely do not realize it.
Thankfully, I have the Experian App on my Iphone to catch the absolutely awful deception that Camping World in Syracuse NY used against me.
Tim K.
Sales
Service
Parts
Warranty / Support
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