Wait for the “BUT”, the process with the estimate and roof replacement repairs went well, no complaint there. My complaint is with Camping World not taking accountability for my awning breaking, compromising the integrity of my awning during the removal/reinstallation, during the roof repair. Camping World needed to remove and reinstall ($310 charge) the awning (or just the fabric as per Heather) on the side of the camper, not my second awning that is on the slide out (that extended without issue). .. BUT, my first time camping trip after the repairs, opening the awning for the first time, it breaks! The wife extends the awning (only requires pushing 2 buttons). Suddenly, I hear two pop sounds and a rip, went around the side of the camper and there’s one strut on the ground; another dangling from the awning arm and the awning fabric hanging down. I immediately call Camping world. 9/2/2022(3:37p.m. for 6 min 59 secs) - Call Camping World, talk with Alexis Bauman, explaining what happened. Since Camping World compromised the integrity of the awning when they removed and reinstalled the awning, makes them responsible for any issues. I asked twice should I call my insurance, she says they are taking care of fixing it and I didn’t have to call USAA. Again, I ASKED TWICE, she reassured they have it. 9/7/2022 (3:16 p.m. for 7 min 18 secs) – Call and talk with Heather Meyers, talk with her about the repairs. She said to bring it to C.W., I ask how are they going to compensate me for my gas, as it wasn’t my fault, they need to cover the repair cost, because they improperly reinstalled the awning. Said they can have a tech come out to look at the awning. (9/16/2022) – Camping World tech – Ron, came out to assess the damage. His visit consisted of two pics and getting on his ladder looking at both ends of the awning, never removing the zip ties, duct tape or ratchet straps. Then states that’s all he can do, leave it strapped up since it’s secured and that it would need to be completely replaced. How could he make that declaration, when Ron never accurately assess the awning? Fast forward, about a month and multiple emails later. 9/28/2022 – my email and her response. My email: Good afternoon, I’m looking for a status update for the awning parts/replacement. Keith Heather’s response: Good afternoon, Just got more information from our parts department. Do you have any tags on the awning? When the technician came out he did not get us a measurement or anything. We tried to go through KZ but they cannot tell us what is on it. If you still have the awning could you measure just the fabric on the tube so I can get this back to the parts department. Also, they are asking where the awning lights are? Are they incorporated on the fabric or are they on the coach itself. Sorry for all the questions. Also rough estimate on the awning will be around 3000. My response: Where the awning lights are? The lights are at the end of the awning when extended. Awning size is 10ft, I included a picture of the camper and information below. Also rough estimate on the awning will be around 3000. For the price, that will be picked up by Camping World for the improper reinstallation of the awning during the roof replacement as per my discussion with Alexis. Heather’s response: Good afternoon, This was not due to an installation error on our end. This is a part failure. The parts department is still working on getting the pricing on this I do not have any further updates as of yet. Thank you, Heather Meyers Service Advisor Camping World of Hampton Roads 11963 Jefferson Ave, Newport News, VA 23606 After receiving this email, I call Camping world to talk with Heather and she starts with it’s a part failure. Not the fact they compromised the awning’s integrity during the removal and installation. So I said I’ll just a call my insurance. I also stated thanks for jerking me around for a month. I want this to be as accurate as possible. Think twice on using them, character and integrity issues. Keith B. Show less

Wait for the “BUT”, the process with the estimate and roof replacement repairs went well, no complaint there. My complaint is with Camping World not taking accountability for my awning breaking, compromising the integrity of my awning during the removal/reinstallation, during the roof repair. Camping World needed to remove and reinstall ($310 charge) the awning (or just the fabric as per Heather) on the side of the camper, not my second awning that is on the slide out (that extended without issue). .. BUT, my first time camping trip after the repairs, opening the awning for the first time, it breaks! The wife extends the awning (only requires pushing 2 buttons). Suddenly, I hear two pop sounds and a rip, went around the side of the camper and there’s one strut on the ground; another dangling from the awning arm and the awning fabric hanging down. I immediately call Camping world. 9/2/2022(3:37p.m. for 6 min 59 secs) - Call Camping World, talk with Alexis Bauman, explaining what happened. Since Camping World compromised the integrity of the awning when they removed and reinstalled the awning, makes them responsible for any issues. I asked twice should I call my insurance, she says they are taking care of fixing it and I didn’t have to call USAA. Again, I ASKED TWICE, she reassured they have it. 9/7/2022 (3:16 p.m. for 7 min 18 secs) – Call and talk with Heather Meyers, talk with her about the repairs. She said to bring it to C.W., I ask how are they going to compensate me for my gas, as it wasn’t my fault, they need to cover the repair cost, because they improperly reinstalled the awning. Said they can have a tech come out to look at the awning. (9/16/2022) – Camping World tech – Ron, came out to assess the damage. His visit consisted of two pics and getting on his ladder looking at both ends of the awning, never removing the zip ties, duct tape or ratchet straps. Then states that’s all he can do, leave it strapped up since it’s secured and that it would need to be completely replaced. How could he make that declaration, when Ron never accurately assess the awning? Fast forward, about a month and multiple emails later. 9/28/2022 – my email and her response. My email: Good afternoon, I’m looking for a status update for the awning parts/replacement. Keith Heather’s response: Good afternoon, Just got more information from our parts department. Do you have any tags on the awning? When the technician came out he did not get us a measurement or anything. We tried to go through KZ but they cannot tell us what is on it. If you still have the awning could you measure just the fabric on the tube so I can get this back to the parts department. Also, they are asking where the awning lights are? Are they incorporated on the fabric or are they on the coach itself. Sorry for all the questions. Also rough estimate on the awning will be around 3000. My response: Where the awning lights are? The lights are at the end of the awning when extended. Awning size is 10ft, I included a picture of the camper and information below. Also rough estimate on the awning will be around 3000. For the price, that will be picked up by Camping World for the improper reinstallation of the awning during the roof replacement as per my discussion with Alexis. Heather’s response: Good afternoon, This was not due to an installation error on our end. This is a part failure. The parts department is still working on getting the pricing on this I do not have any further updates as of yet. Thank you, Heather Meyers Service Advisor Camping World of Hampton Roads 11963 Jefferson Ave, Newport News, VA 23606 After receiving this email, I call Camping world to talk with Heather and she starts with it’s a part failure. Not the fact they compromised the awning’s integrity during the removal and installation. So I said I’ll just a call my insurance. I also stated thanks for jerking me around for a month. I want this to be as accurate as possible. Think twice on using them, character and integrity issues. Keith B. Show less

The sale’a person was your typical sales person. I have no issue with Steve The service department is at best extremely frustrating. The lack of response to emails and failure to repair the items on a list that was provided weeks in advance, many of which were simple and quick repairs, such as outlets not working and falling out of the wall. The over cab bed scrapping when lowering and raising. Shower threshold not sealed, really simple stuff. They had our unit over 50 days and fixed 3 or 4 issues. I emailed and called for the service manager on numerous occasions but not not a single time did he respond. I even emailed the CEO of Camping World and got no response. You would think a $200k purchase would make them want to please you. Take your chances if you may but this man will NEVER buy from them again. Show less