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Camping World RV
Arizona, USA

Camping World RV - Mesa, Arizona Reviews

Camping World RV - Mesa, Arizona Reviews

3.1
(2 reviews)
For over 50 years, Camping World has been the first choice for campers across the country. As the largest RV dealer in the nation, we offer our customers the best value on the widest selection of campers and motorhomes. We're your one-stop shop for all your RV needs, including RV sales, service, parts, and accessories. No matter where your RV adventures take you-you're never far from Camping World.
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Dealership overview

Sales
4.5
Service
2.5
Parts
2.5
Warranty support
3.0

Reviews

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2 ratings and reviews

Voted most helpful review

Sally Caddin

Reviewed on July 12, 2023

1.8
I thought going with a name brand would give me a sense of security. It’s been quite the opposite with Coleman and Camping World Mesa, AZ. I bought my trailer brand new. Before my 1st year ended I had to take it in for warranty issues. I dropped my trailer off on February 17, 2023. When I picked up ... read more
I thought going with a name brand would give me a sense of security. It’s been quite the opposite with Coleman and Camping World Mesa, AZ. I bought my trailer brand new. Before my 1st year ended I had to take it in for warranty issues. I dropped my trailer off on February 17, 2023. When I picked up my trailer the first time on March 12, 2023, the service man Erich Damiano told me all the work wasn’t done because parts didn’t come in. He said he would call me to schedule an appointment when they did come in. I waited 2 weeks with no phone call, so I went in to see if the parts were in and they were. I scheduled the 2nd appointment for April 26th. At this time, a mobile unit could come to me, and I happily paid the fee ($100). The mobile mechanic (Hunter) only spent a few hours and didn’t fix everything. He said he had to update Erich and Erich would get back to me later that day. I never got the call. I made the follow up appointment. Hunter came back for my 3rd appointment and not everything could be finished. Again Erich was supposed to call me I waited one week and never received that phone call. Once again, I had to take the initiative and make the appointment for June 8th. This was just becoming a joke, The first time I put the awning out after Hunter had fixed it, it was worse than when I brought it in. After this incident I called Kris Petit the Service Manager to tell him how unhappy I am he said he would talk to Erich and follow up with me the next day. Two days later, I called Kris back he said he had transposed my numbers and that’s why I hadn’t heard from him. He had spoken with Erich and that everything would be completed on the 8th. He assured me that he would personally be there when I brought my trailer in. When I was going to my appointment on the 8th my brakes were freezing. I had a ride over to Camping World. Erich and a receptionist were in the office. I told them I was stuck on the side of the road, Erich said his mobile unit was in Phoenix and he couldn’t help me. The receptionist told Erich what was wrong with my rig and to show me on the Coleman outside how to fix it. After I fixed my brakes I drove over to CW. As I was walking across the way the mobile unit that Erich told me couldn’t help me because it was in Phoenix stopped to let me walk across the street. Kris wasn’t there like he said he was going to be and the several other people in the service department checked and he wasn’t in his office. I told Erich since Kris wasn’t there he needed to get a 3rd person because I was tired of the same situation. Erich got Tony Huffman the Shop Foreman he was a huge help. He went through the itemized list of warranty issues with me. This was the first time in 4 visits someone went over the paper work with me. Other issues I had like the black tank lever was sticking but wasn’t a warranty issue he told me how to fix it along with a few other hacks that I asked about in previous visits but was gaslighted saying the issue was me not the devices. Tony also offered an outside detail for all my troubles. 2 days later when I picked the trailer up it looked nice. I was told that I owed $100 and when I asked for what they could not tell me. After making several phone calls and being told how much they have done in “free work” for me the lady figured out that they had not matched up my $100 payment for the mobile mechanic to my account. When I got back to the park, I tried to open the awning and it STILL wasn’t fixed, the doors that were supposed to be fixed still don’t shut. Kris Pettit, Erich Damiano and Tony all guaranteed me this would be my final visit for my warranty work. I called Seth Ewing the Regional Manager first thing Monday to tell him of the situation and all the trouble I had been through and his service manager Kris hadn’t helped the situation even after he gave me his word. Seth said he would talk to Kris for his version. Kris called me the following day at 5:50ish saying he would talk to Erich to see what the issue is. They close at 6PM so it allowed me no time to return his call to speak to him live. That was June 12th and it is July 12th, I am still waiting for that call. The work that was supposedly finished according to their paperwork/records, I have to take their word on because I can’t take the panels off under the trailer to check. it would have been nice to have an awning for the summer here in AZ. Since I made 100% of all my appointments and phone call follow ups it’s been 60 days and I would like to know when my employee benefits kick in?
Sales
4.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Vicki Kirtley

Arizona

Reviewed on April 10, 2021

4.5
I bought a 2019 forest river Salem cruiselite 263bhxl from camping world. I took it to Montana only to discover the seals had deteriorated and it was leaking and my water heater didn't work. I had the water heater repaired in Montana and did a temporary fix on the leak. I took the camper to camping world when... read more
I bought a 2019 forest river Salem cruiselite 263bhxl from camping world. I took it to Montana only to discover the seals had deteriorated and it was leaking and my water heater didn't work. I had the water heater repaired in Montana and did a temporary fix on the leak. I took the camper to camping world when I returned to Arizona. They repaired all the seals at no cost to me and even reimbursed me for the water heater repair. I have taking this camper all over the western United States and love it. I'm especially happy with the fact that I know camping world backs their products. Would have given parts and service five stars except for the fact it takes quite a long time to get your camper back.
Sales
5.0
Service
4.0
Parts
4.0
Warranty / Support
5.0
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Location

Mesa, Arizona

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