We bought a new Keystone trailer plus the extended warranty several months ago (total cost /- $69,000). I had read many of the negative reviews of Camping World, particularly about service, but didn't believe they could be that bad. My first clue should have been when I asked if they would winterize the new trailer before leaving the showroom. Yeah, they would, but for a fee of $100 . Really? So now I have a relatively minor problem, under warranty, that they could likely fix in no time (the cables from the installed Winegard 360 are missing so I can't attach the Gateway). I removed the "placeholder" in the living room ceiling and even looked for the cables with a borescope, but can't find them. I called service and asked to speak with a technician, but was told technicians cannot come to the phone, but I can make an appointment. I left a complaint as a Facebook message and received a prompt response advising someone would call. Someone did and referred me to the Good Sam phone tech support number (I couldn't imagine how phone support could address missing wires, but I called). Spoke with a rep who was VERY PLEASANT AND HELPFUL! He said this is a warranty issue and to contact the dealer for an appointment; noting that he's used to dealers passing customers off to phone support even when they know phone support won't be able to help. I called today (Feb 23rd) and was told the first appointment is two weeks out, then the trailer would be in a "queue" with 35 repair jobs ahead of it - advising I should plan for it to be there for about 4 weeks!!! (This isn't even camping season yet - I can't imagine how long the wait will be once people start de-winterizing their campers)! This makes the warranty relatively worthless! I honestly didn't believe all the negative reviews I've read about this outfit, but now I do! MY ADVICE: Find somewhere else to purchase and/or service your RV!! Show less

I am transgender it was the worst experiance iv ever had. when i inspected the camper to buy it I ask if there was any issues . none is what they said.. to date. i have had to pay and buy out of my own pocket and repair my intire bed room. weld the bed fram, fix the rotten wood, clear out the rat's nest, fix parts of the roof, TV Show less

Bought this 2014 2608ws from Camping world of kingston Ny with a extended warranty... Dealership Warranty / Support* NONE !! we asked if there was any leaks ,."ANY WAIR" they said No problems .. city water hook up leaked on the previous owner and now on us dryrotting the bed platform. above the front slide the wall started to delamenament do to water leaking front wall aluminum structur is moving out 3/8" when slide hits wall.. there was black mold and a rats nest in bedroom shelf wair the water outlits come's in. CAMPING WORLD OF KINGSTON NY REFUSED TO FIX ANY THING ON THIS CAMPER. i have reached out to Assurant AKA warranty .i have called Good sam iv emailed marcus lemmon IF YOUR NOT HAPPY IM NOT HAPPY .. i dont know about the factory warranty dont think they will do any thing for us ... We have been camping for 30 yr. my mom Show less

Never buy from here or buy a Coleman. I’m not sure which is worse! Our camper was brand new and had engravings of scratches from the slide outs on the floor, the outdoor kitchen leaked and will only lock on one side- the floor and cabinetry is peeling! The hot water and cold water is opposite on the faucets.... I mean the list goes on and on... they kept the camper for about 12 weeks and gave it back with all the same issues! They could careless here they just want a sale and then poof you mean nothing Show less