Voted most helpful review
Leonard Yeglic
Louisiana
Reviewed on November 2, 2021
Bought a forest river Salem FSX on June 30 2021. Went on 1st trip the next week end. Found 13 items defective on camper. Called the dealer ship to get warranty repairs and was told it would be October 5th before they could look at it. I decided to let the trailer until then until the tongue jack broke makin...
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Bought a forest river Salem FSX on June 30 2021. Went on 1st trip the next week end. Found 13 items defective on camper. Called the dealer ship to get warranty repairs and was told it would be October 5th before they could look at it. I decided to let the trailer until then until the tongue jack broke making the unit useless. I took it in and they kept it for 6 1/2 weeks fixing only 4 of the 13 items. They put the wrong tongue jack on it still making it useless. Plus ghe said that they ordered 3 parts.
We took it on our second camping trip 45 minutes from home on 10/28/21 when the underbelly shield started coming off.
I have called several times looking for information on the special ordered parts. They say that they will call me back but don’t.
I have contacted the forest river sales and service representative’s min this area but can’t get anywhere with them either.
Also the Marcus guy “if your not happy, I’m not happy “ guy is a waste of time.
I’m currently going to have to repair my new camper myself I guess.
It’s a shame that we had such a good sales experience for it to be wasted by such lousy service Issues.
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