Best RV is the #1 “BEST” Bait and Switch RV seller in California. If you like to be lied to and stolen from this is the company for you!
We visited Best RV about a month ago and decided on 2 units, 1 unit ended up out of budget so after doing some research we decided that the 2nd unit we loved, t...
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Best RV is the #1 “BEST” Bait and Switch RV seller in California. If you like to be lied to and stolen from this is the company for you!
We visited Best RV about a month ago and decided on 2 units, 1 unit ended up out of budget so after doing some research we decided that the 2nd unit we loved, the Voltage 3951 was going to suit us perfectly as it has a 15ft garage.
Last Friday I text the guy I was working with, Eddie, and asked if a specific unit was available, (stock #27695) he confirmed with me that the unit was still in stock and wanted me to come in ASAP. Being 2 hours away, I explained to him that I had already secured financing but was willing to see if they could provide any better rate. On Saturday I spoke with the finance manager and explained that I didn’t want him to run my credit 10 times like last time and if he knew any bank that he would recommend getting a better term, he recommended Golden One. I told him to go ahead and run it just to Golden One. He did so and the rate and terms came back higher than I had already secured so I told him never mind I would just like to move forward on the specific unit I text Eddie the day before. (They then ran my credit with 3 other banks after I specifically told them not to) They sent me a contract to send to my finance company, all the while I am to the understanding we are still talking about the same unit I text Eddie Friday.
Monday my finance company received the contract from Best RV and I approved the purchase and was ready to sign Docs and fund Best RV for the unit. On Tuesday I call Eddie and tell him we are ready to go and that I would like to come down, a 2-hour drive to actually put my hand on the unit, inspect it and sign all of the dealer docs so when the funding happens next week the unit can be ready to pick-up. Eddie says yep come on down it's all ready.
I drive the 2 hours down to meet with him, he takes me out to “the unit”, I walk in and it’s the wrong color interior, I say this isn’t correct Interior. He says oh it must be the other one, we walk into it, and nope still the wrong color, it's the Chrome package and I wanted the Raven package. So we run around to all of the Voltage RVs and can't locate the correct unit. I kept trying to give him the inventory # but he just ignored me, finally, he pulls out his inventory sheet and low and behold the unit isn’t on his inventory sheet. He was like Bro it’s the same unit, the first one I showed you the 3951, I kept showing him the phone from our message on Friday, this is the unit I am buying. He never once said he was sorry or that there was a mistake and it was sold just that the first unit was the one I was buying so after closer inspection of the bank paperwork, they switched the vin to the wrong color interior hoping to get funded before I would ever notice.
Needless to say after a quite heated argument I left and decided to take my $85,000 somewhere else.
Buyer beware!
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