This week marks the 1 year anniversary since my wife and I bought a brand new 2020 American Coach Eagle 45k, and for the first time in 11 years of owning a motorcoach, we are unable to travel this way for vacation. The culprit, the very 2020 AC Eagle we had so eagerly anticipated owning one day. Almost from the moment we drove off the dealer's lot we began to experience problems. The list of problems would soon balloon to over 200 issues. These problems are so extensive and significant that that our local American Coach dealer, General RV, declined to make any warranty repairs, instead advised us to seek repairs directly from the manufacturer. So we waited 2 months for our service appointment at the REV Service Center in Decatur IN. Our coach was being repaired at the service center for nearly 6 months. REV generated over 112 pages of service orders for the warranty work they claim to have performed during this time. Their inability to make the necessary and lasting repairs prompted REV's vice-president of service to offer us either a new replacement coach or to outright refund the cost of the coach, as a resolution to all the problems we experienced with our coach. He directed us to remove all our personal belongings from the coach and to leave the coach and keys with their service center. A few weeks passed without word from REV's vice-president of service, so we called him for an update on the agreed resolution. My wife and I were dumbfounded when he told us that he was rescinding their offer for buy back or replacement and that the coach was once again in for repairs and would be ready for pickup in the next few weeks. When the coach was finally released back to us from the service center, almost all of the major problems were not resolved and many new problems became evident, the result of the careless attention afforded our coach while in the care of the service center. We are appalled at how poorly built this AC Eagle is, especially since it is the flagship coach of the REV RV family: American Coach, Fleetwood, and Holiday Rambler. Regardless of what someone pays for their RV, each owner should expect that their RV was built to the highest standard, ensuring years of enjoyable travels. Currently since REV has failed to make satisfactory repairs, we have hired an attorney seeking resolution for the magnitude of problems that plague this "lemon" of a coach. Unfortunately, the legal process for this case can be quite lengthy, in essence saddling us with a $775,000 paper weight in our driveway for the foreseeable future. To make matters worse, REV delayed complying with the court's deadline for disclosure during the initial discovery period. It is my opinion, that REV is determined to drag this case out as long as possible, in an effort to inflict as much financial and emotional hardship upon our family; after all they've already 'cashed the check' from this sale. My suspicion also is, that REV is treating us in the manner they are, because I'm a truck driver and our resources are limited. I wonder if they would treat Helio Castroneves with the same disregard they have shown us?
In my next post I will outline details of the problems with our coach and disclose how REV was aware of these issues while the coach was being built in Decatur. Their Pre Delivery Inspection report (PDI) indicates many of the same problems with the coach that we brought to their attention after the sale. I will gladly speak with anyone who reaches out to me about specific problems with our coach.
#REV #REVRVgroup #HelioCastroneves #AmericanCoach #Fleetwood #HolidayRambler #RV #Motorhome #motorcoach