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Alpin Haus
New York, USA

Alpin Haus - Port Jervis, New York Reviews

Alpin Haus - Port Jervis, New York Reviews

1.3
(2 reviews)
For five decades, Alpin Haus has grown into an outdoor recreation powerhouse now with five store locations in Amsterdam, Port Jervis, Saratoga, and Clifton Park, featuring a full-line of RVs, snowmobiles, skis, boats, pools, and spas. Alpin Haus is one of America's largest RV dealers - named top five RV dealer by RV Business Magazine, recipient of the Caldera Spa's Best New Dealer of the Year award; Top 25 Tracker Boats dealer; the Snow Sports Retailer of the Year; National Top Quality RV Dealer of the Year; the Ski-Doo District Dealer of the Year; and voted one of the Best Places to Work by Capital District Business Review numerous years.
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Dealership overview

Sales
2.0
Service
1.0
Parts
1.0
Warranty support
1.0

Reviews

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2 ratings and reviews

Voted most helpful review

ROBIN MUTH

New York

Reviewed on June 27, 2022

1.3
Once you pull your rv off the lot, they're done with you. Purchased mine in June of 2020. It's only 2 years old and the refrigerator doesn't cool any more. Called their service department twice and no one answered the phone. Left a message which states they'll return your call in a few hours. Not only d... read more
Once you pull your rv off the lot, they're done with you. Purchased mine in June of 2020. It's only 2 years old and the refrigerator doesn't cool any more. Called their service department twice and no one answered the phone. Left a message which states they'll return your call in a few hours. Not only didn't they do so, they didn't return the call at all. My husband called again and once again, no one answered the phone. He called the sales office and explained that no one answers the phone in Service or returns your call and all she did was transfer him to their voice mail. Guess what -- no one called him back. Would not recommend this dealer.
Sales
2.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Tom Sawyer

New Jersey

Reviewed on January 21, 2021

1.3
Delivery was delayed by Month's. Lost 2 deposit's for camping. When finally delivered had a list of defects from the Factory. After the first scheduled appointment to have them fixed in which they did nothing after sitting there for 3 weeks. Got a call 6 month's after the purchase and was told the parts are i... read more
Delivery was delayed by Month's. Lost 2 deposit's for camping. When finally delivered had a list of defects from the Factory. After the first scheduled appointment to have them fixed in which they did nothing after sitting there for 3 weeks. Got a call 6 month's after the purchase and was told the parts are in and they will ship them to me and I can do my own warranty repairs. They will not touch it even though they promised all would be fixed. This comes from Top Brass there. They don't give a flying F about you after they have your money.
Sales
2.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Helpful (1)

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Location

Port Jervis, New York

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