Two holes serving no purpose drilled/screw through our roof during factory assembly! 2023 Tellero 20A. During our travels, we experienced a heavy rain storm and discovered a significant amount of water leaking in from the rear, driver side and also on the front, passenger side of the van. The water leaks caus...
Two holes serving no purpose drilled/screw through our roof during factory assembly! 2023 Tellero 20A. During our travels, we experienced a heavy rain storm and discovered a significant amount of water leaking in from the rear, driver side and also on the front, passenger side of the van. The water leaks caused damage to our aftermarket mattress, headliner and window valance. After the storm, I climbed up on the roof to see if I could locate the source. I found a hole, most likely caused by a screw that pierced the roof. Factory worker evidently missed the mark when installing perhaps the cabinets. Once I was able to get it into the dealership, the tech found another, MUCH LARGER one inch hole SERVING NO PURPOSE under the Air Conditioner. Also found the skylight was not sealed correctly and that was the most likely cause of the leak up front. Thor WILL NOT cover our mattress as it is an aftermarket mattress and they do not cover these items. After working with two Thor customer reps explaining this goes beyond warranty and into Thors negligence on disclosing these holes in the roof of my 2022 Ram, holes serving no purpose whatsoever only allowing water intrusion, they will only cover the repair work of the holes, and not the contents. Once I return from our trip, I will litigate this. Thor needs to be held accountable and do the right thing for customers paying a significant amount of money for their product. Had I known of these holes existed prior to purchase, I would have never purchased this van. Who would? So other than the contents that were destroyed by water damage, I am also pursuing compensation for the entire van. Our NEW van has to go into the body shop for patch panels now. The past 8 months of ownership have been very frustrating. Problems with the BMPro not wired correctly, shower wall panel with gap large enough to allow water intrusion into the cassette area, rear ceiling light falling out of socket, floor bubbling, roof liner sagging, screws falling out of particle board panels. Yes, I understand RV’s have these sort of problems. Been RV’ing for 32 years. But holes drilled in the roof serving no purpose! (An OOOPS) HOLES! Potential buyers, bring all your inspection tools to the PDI and go over your potential purchase with a fine tooth comb. I mean underneath, top, exterior, interior. DO NOT MISS ANYTHING. Pull drawers, look behind, up, down, all around. If you see holes serving no purpose or anything major, RUN!
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