Thor Motor Coach reviews

Took Rv in to giant Rv many times . First right purchase leaking window and other things they kept it for months. Took it back for air conditioner. They said it was not part of the warranty so we paid . Long story short it still does not work. I can go on. Show less

Bought from general RV. Had 800 miles on it. Drove home from VA to RI. Discovered heat doesn't work, nor oven. Drawers flying open due to not installed correctly. No big deal. Right? Only general RV says you signed for it, it's yours to deal with. Decided to take trip out west where heat won't be needed. Stabilitrak light comes on. 3 days in Vegas Chevy dealer ... Covered under warranty and multiple questions on what did we hit. In Tennessee we realize our tires are bald from alignment issues... 2 new tires and realignment done. Driving home tires wearing wearing unevenly. So we are crawling back home to deal with this. I don't recommend general RV or thor or Chevy at this pt. Super frustrating for a 2023 !!! Show less

DO NOT BUY FROM LAZY DAYS RV OR THOR MOTOR COACH. I bought a Thor Tellaro brand new under year ago from LazyDays in Denver. We were told it was a reliable model and it was perfect for our goals to live more off grid. With three ways to charge, via the alternator, solar and shore powers we wouldn’t have to worry about staying charged wherever we are. We bought in November after selling our house with goals to leave the state but due to family complications we had to stay. By January the solar had stopped working and multiple thing had come unseated from walls/brackets. Made service appointment in the first week of February told we had to wait till June to bring it in. After our appointment was moved without our knowledge to the end of June we brought the van in and they kept it for 3 weeks. In those 3 weeks they parked my van and that was it. No one looked at, no one submitted any warranty or part orders, nothing was fixed. No calls were made to notify me the work was not going to be done or that they no time for my van. Called Mark Rogers the GM about this issue and all he could offer was a sorry and that his service department would be better in a month. Since then our alternator that Thor installed has gone bad and possibly damaged our batteries. Thors explained to us that these RVs are hand assembled and sometimes stuff gets assembled wrong that’s why there’s a warranty. This van is under a year old ,payed almost 120k, and has been on one trip. Went all the way up to Loveland to express my frustration I’ve had with this product and their service directly to the GM again. Waited an hour to see mark who seemed more burdened then concerned with my issues. His way of solving this was making me a service appointment for the end of September or trading my van in for a van that 60k more expensive. He explained to me that my expectations of the RV industry are to high. If you paid 120k for a product you would expect it to last more then a year right? We are now stuck here in colorado with our plans going up in smoke, living in a product that barely works, with a month out till they look at and maybe months without our van till it’s fixed. Lazy Days does not truly care about its customer, it is more interested in turning a profit. Show less

I'll start by saying that there is absolutely no quality control whatsoever. From cruise control not working to flat tires because of the mickey mouse valve stems. I count at least 15things that have gone wrong. But the biggest problem just happened to me. The generator I was told when I bought it runs on diesel. it wouldn't start so the dealer looked at and said it was bad and replaced it. A couple months later I was going to start it as instructed by the dealer and it wouldn't start. They looked at it and said it was fine they just turned on the propane. Turns out it's a flex generator and will run on propane and diesel. The only problem is Thor put a propane and gasoline not diesel in and only hooked up the propane. They told me to bad thats just how they did it. The person I spoke to said they probably got a deal on them. The generator is really useless because it wouldn't run very long on a small LP tank. The dealer doesn't look like there going to help either. I can't believe this is happening. DO NOT BUY A THOR PRODUCT! This was suppose to be fun lol. Were selling this piece of crap and I'll never buy another one ! Show less

I love idea of this vehicle and have had fun traveling this summer BUT… there have been some quality issues that are hard to look past. First the recalls- 1. Your awning may open on its own while vehicle is in motion, restrain the awning with zip ties and take to dealer ASAP. Dealer said they’d have the part in days it took weeks. 2. Your generator may catch fire do not use, take to Generator manufacturer for service (hours from home). Oh and by the way we don’t have the parts to fix it, we will call you in a couple months when they come in. Next, let’s talk interior build quality. The rear speakers for the stereo do not seem to be connected- they will need the vehicle for a week to disassemble and track the problem down. Last week after a trip one of the cabinet doors was on the floor. It fell off because the cabinets are made of low grade particle board and the doors are mounted with small, short self tapping screws- the particle board crumbled where the screws were mounted. The same thing happened to the lower front facial of couch/ bed. 3. The refrigerator door almost instantly went out of alignment and need to be repaired, because would not seal. The dealer “fixed” it but that only lasted two days, we are back where we started and in the mean time the door to the freezer fell off. All problems seem to be Thor related the Ram 1500 Van itself has been great and gets 18 MPG. Like I said I love the idea of this Van the size and floor plan are great but shame on Thor for putting such poor quality in such a costly vehicle. Show less

We are so disappointed. The floor plan seemed great, and it is easy to drive, but the build quality is absolutely abysmal. Everything rattles and shakes. Two parts fell off on the drive home. Things are mounted at angles, and pieces still fall off. The drawers all have splinters and were cut with the world's dullest saw. It has spent weeks in the shop for multiple warranty repairs. The pump was bad, the water system is awful, and there is no useful hot water. You can be off-grid for at most one night before you are out of water and power. So far this summer, only three camping trips, two with major problems, and three canceled while it waited for repairs. No jack, no spare, and an odd tire size meant a flat became a major issue. No storage for larger items -- two camp chairs barely fit. You can't get at most interior storage with the slide in, and you absolutely must be level to put the slide out. Avoid Thor. Show less

We purchased our Thor Sequence 20k in April of this year with high hopes of traveling all summer. It’s been at Camping World more than it’s been in our driveway! The air conditioning doesn’t work, the seams are ripping on the walls, the snaps on the screen are coming off. The table was broken when we bought it and was supposed to be fixed but they ended up breaking the bed frame in the process. We’ve driven it twice, once in May, once in June and it’s been in the repair shop since mid-June! Shop around! I tried to type in 20k but it was not an option Show less

Since 2018, we have been on a search for the "Perfect" Class B campervan. Having gone through a couple of PleasureWay's, a Winnebago, and 2 Thors, we found it. This last one, The Scope 18A with pop top is as about as perfect as you will find in a Class B! Driveability, comfort and having everything we need all maxed out in this 17'11" camper. The Murphy bed allows putting everything under it on the floor. And guess what? It is all out of the way so there's no stumbling in the kitchen or to the bathroom or anywhere else! Show less

Two holes serving no purpose drilled/screw through our roof during factory assembly! 2023 Tellero 20A. During our travels, we experienced a heavy rain storm and discovered a significant amount of water leaking in from the rear, driver side and also on the front, passenger side of the van. The water leaks caused damage to our aftermarket mattress, headliner and window valance. After the storm, I climbed up on the roof to see if I could locate the source. I found a hole, most likely caused by a screw that pierced the roof. Factory worker evidently missed the mark when installing perhaps the cabinets. Once I was able to get it into the dealership, the tech found another, MUCH LARGER one inch hole SERVING NO PURPOSE under the Air Conditioner. Also found the skylight was not sealed correctly and that was the most likely cause of the leak up front. Thor WILL NOT cover our mattress as it is an aftermarket mattress and they do not cover these items. After working with two Thor customer reps explaining this goes beyond warranty and into Thors negligence on disclosing these holes in the roof of my 2022 Ram, holes serving no purpose whatsoever only allowing water intrusion, they will only cover the repair work of the holes, and not the contents. Once I return from our trip, I will litigate this. Thor needs to be held accountable and do the right thing for customers paying a significant amount of money for their product. Had I known of these holes existed prior to purchase, I would have never purchased this van. Who would? So other than the contents that were destroyed by water damage, I am also pursuing compensation for the entire van. Our NEW van has to go into the body shop for patch panels now. The past 8 months of ownership have been very frustrating. Problems with the BMPro not wired correctly, shower wall panel with gap large enough to allow water intrusion into the cassette area, rear ceiling light falling out of socket, floor bubbling, roof liner sagging, screws falling out of particle board panels. Yes, I understand RV’s have these sort of problems. Been RV’ing for 32 years. But holes drilled in the roof serving no purpose! (An OOOPS) HOLES! Potential buyers, bring all your inspection tools to the PDI and go over your potential purchase with a fine tooth comb. I mean underneath, top, exterior, interior. DO NOT MISS ANYTHING. Pull drawers, look behind, up, down, all around. If you see holes serving no purpose or anything major, RUN! No photo description available. See details Edit post Show less