The 2021 Thor Freedom Elite is our second RV. When we paid the price for this new motorhome we realized we weren’t buying a Cadillac, but we didn’t expect to buy a VW Thing.” Let me preface my observations by saying that we did not trade in our 1996 Itasca Suncruiser because Camping World refused to take any trade-in RVs prior to 2000. I am so grateful we did not trade it in because right now, stranded in the middle of the Arizona desert, with virtually no help from Thor, we wished we had taken the 1996 Itasca instead of this 2021 Thor RV made from popsicle sticks and glue. Without any embellishment whatsoever I can honestly say that after 11,000 miles on this RV in just 2-months everything has malfunctioned right down to the broken zipper on the briefcase full of the warranty documents.
We are currently stranded because a Thor “ask-a-tech” support mechanic told us that the parts we found lying under the generator were “apparently not tighten correctly“ which led to mounting feet and brackets of the generator to literally break off from the block.
Good Sam will gladly tow our vehicle however they won’t touch anything because it might void the warranty from Thor. After calling Thor for The third time I was told that any outside mechanic performing necessary Workmanship to our vehicle would not ruin the warranty. Unfortunately the person I spoke to before him, a mature intelligent woman, said the total opposite. Luckily I purchased the emergency option with my warranty so Thor can eventually show up with a tow truck to tow my vehicle to the nearest authorized dealer for repairs and accommodate me and my bride during this inconvenience. That doesn’t however cover the cost of boarding my two dogs. In the meantime I wait for Thor to open up Monday morning (with very shortened business hours) to rescue us from the middle of the desert in the middle of summer. With all four parts that we have found broken off of the generator our best advice has been to “stay in place” so that you don’t further damage the unit. That advice came from someone who didn’t work for Thor or Camping World.
Here are just some of the things that have been going wrong with this vehicle since our purchase in July of this year. All of these problems occurred while we were on a vacation;
A plumbing leak in the wall, later identified as having a piece of yellow tape near the leak hole. Then, after this leak was fixed we made it 150 miles down the road before noticing another pinhole leak in the middle of a brand new hose that was installed at Camping World. Vacation once again interrupted as we drove to another Camping World outside of Atlanta to have this piece of hose replaced. By the way both leaks caused extensive damage to the RV and our property. We have been waiting since July to hear about the new wall, control board, Trim and other parts of the vehicle covered under the warranty. Camping World told us 6 to 8 weeks, BS! One final note on the plumbing issues. After fixing the pinhole on a plumbing hose we found inside the wall, a Camping World genius unhooked our oven and never hooked it Back up! We didn’t notice that problem until we were three days out from our East Coast home headed to the West Coast. The poorly constructed handle on the refrigerator had now broken twice. Whoever designed this was obviously a mental midget. From the start, the USB outlets, located conveniently throughout the vehicle, were shorting out depending upon which way you moved your cord, and we tried many cords. After explaining the problem to Camping World they told us that all USB outlets were checked and there were no problems, BS! Every handle on every cabinet and drawer was designed by an expert in torture. Each handle is sharp enough to rip open your skin with the slightest pass as all four corners of the handle are sharp as a knife. Anytime we slip Or lose balance we look for these handles so we aren’t killed. The main door design for the RV must’ve been an afterthought on a late Friday afternoon. Because there are no sliding steps, the door is positioned 6 inches closer to the pavement than any other part of the vehicle thus giving you quite a jolt if you hit a pothole at the wrong time and place. Yes, it’s scrapes and scratches on every little bump you go over. Maybe that’s why our main side door to the Thor Freedom Elite has twice locked us out. Yes, with all locks open and the only way to lock the vehicle is with a key we have been locked out twice because the door does not fit correctly. BTW, Thor Forgot to install the carbon dioxide detector.I could go on and on with the problems we have had with this vehicle which we will sell as soon as the warranty fixes the 50 things currently Wrong. When we finally do make it back to our home I’m going straight over to storage and give my 1996 Itasca a hug. Do not be fooled by what anybody tells you. This 2021 Thor freedom elite is a rolling deathtrap and I urge you never Make the mistake we did.
I purchased from Camping World; after writing my review we experienced half of our air-conditioning system malfunctioning in the main living quarters. Upon return home we immediately took the RV to Camping World in North Charleston,SC. I gave them the lengthy list of problems and was greeted with empathy and concern however it’s now been two weeks since my service appointment and I have been unable to make contact with anyone in service, Even after leaving multiple messages. I was given the service managers name and eventually made it through to his secretary who informed me that the service manager does not respond to customers, his assistants do, Even though his voicemail says that “if you’re not satisfied I’m not satisfied. I’m here to help you make it right.“ So here we sit in limbo not knowing the status of our RV and Still not getting any satisfaction from Thors corporate office. I do not recommend buying any product from Thor and, after initially being treated like gold by Camping World, do not recommend purchasing an RV from this company.