2021 Redwood RV reviews

If I could give Redwood/Keystone/Crossroads a ZERO I would, a score of 1 is too much. We bought our brand new Redwood that spent 14 months in the shop prior to having it on our property. Then with only 300 miles on the China Bomb tires, that's what the Certified Repair Center calls them, the tires blew causing $5k in damage that we had to file with our insurance, the tires aren't rated correctly, buy new ones before you go out. Then we finally got it back and the Fridge shelves bent and became dislodged. Best Buy stood behind their Defective Fridge and sent another, but Redwood didn't, we are now on Defective Fridge #3 and Redwood declines to participate in installing the Fridge $700 each time. Don't buy this brand, don't get awed by the beauty, their warranty is not dependable or any good. Darin the President won't even help. Do yourself a favor Run don't walk, don't be unhappy about your experience like us! Show less

Just don't. Period. Crossroads makes a horrible product that they do not stand behind. At all...ever. I have begged and pleaded with Crossroads to do something about the quality issues we have encountered, to no avail. They don't even acknowledge us. We purchased new and the dealership offered a lifetime warranty as long as we had our unit serviced with them annually (~$330), which is not a bad deal. However, we have taken the unit back so many times that it stays at the dealership more than we use it. I can't count (or remember) all the issues we have had with this $150,000+ "quality" "luxury" unit. I will however list a few so that maybe you will heed my advice: 1. Nearly every piece of crown moulding in our unit has fallen down during travel and scratched wood, walls, or furniture. 2. The flooring in the livingroom, kitchen, and master bathroom has all been cut/scraped/scratched by the slides. 3. The subflooring in the kitchen and master bathroom has bubbles and buckling that cannot be fixed (the dealership tried). 4. The hydraulic jack system has been fixed THREE times. 5. The main livingroom slideout allows water/dirt/debris to come into the unit while traveling. 6. The globe on the ceiling fan has fallen and busted during travel. 7. The kitchen table slides out without prompt. 8. The shelving at the back of the unit (in the cabinent) has failed several times. 9. The shelves in the refrigerator have fallen out of holders and busted during travel. 10. The "laminate" (sticker paneling) on the doors started peeling approximately a week into ownership. 11. The "baseboard" around the slides has detached and will not stay during travel. 12. The water heater connections have been replaced because of poor connection (leaking). 13. The kitchen faucet had to be replaced less than 2 months into ownership because of tarnish/peeling finish. 14. The connections/lines under the sink leak. I could go on and on because we have literal pages of issues that we have presented to the dealership since our purchase. It's sickening and disheartening that a person can spend hard earned money on any product that a company will not stand behind. One thing is for sure...this is our first and LAST Crossroads product. We will warn anyone who will listen! Show less