2021 Keystone Cougar Half-Ton Travel Trailer reviews

Overall we like the size and weight. We know it's an entry level trailer, but really built poorly. It has construction flaws and it looks like Dutchman put everything into it that was broken. As soon as we got it home the air conditioner didn't work. We weren't able to use it the first year so the first time we used it was 8/30/22. toilet leaks couldn't use it. Tge microwave won't open. Dutchman said use website to find nearest location . Called Rv sales and they won't make appointment until next month. I have someplace to go ,but can't leave with a broke down piece of crap. The Hell of it is Dutchman is only 70 miles away, but I can't take to where it was built. I'm not a happy owner. Show less

My 2021 Keystone Cougar Half Ton - Model 31BHKWE is an excellent travel trailer. It’s very high quality over all. From a livability and floor plan perspective it is perfect for families, with a separate bunk room and a private master bedroom with a king size bed, very comfortable. The 2 slide outs provide roomy and spacious living quarters. The roof mounted solar panel provides off the grid capabilities, extremely convenient inn all camping scenarios. Three flat panel televisions provide entertainment for all. Towing this trailer with an F150 Lariat, equipped with a Husky weight distribution hitch and air bags makes this configuration a snap to tow safely and efficiently. Extended warranty included. Show less

Actually love the trailer in regards to livability, functionality, and based on our needs. However, the workmanship and quality of some of the components is less than worth the price. Keystone's customer service down right sucks along with their willingness to stand behind their product and their warranty. We have owned this trailer for 6 months tomorrow. Began using it and living in it on July 15, 2021 as full timers RV living, it is our home. First a piece of panel fell off from over the installed 50"LED TV that came with the trailer the day of delivery. On September 23, 2021 had the trailer moved (cost $800) moved to Virginia had problems with hot water heater, TV screen malfunctioned in November (finally replaced on December 19th), various cosmetic issues. Put in for repair at dealership in Dothan AL on on December 20, 2021 to find out h/w heater needs replaced. But can't get it because keystone has been closed since before Christmas and won't open again until 1/3/2022, to even be able to order any parts. The whole time we are in a rental at the campground and to this day are under the understanding that our insurance has to pay for it. Not if we can help it, we will get a lawyer. Keystone acts as if I am bothering them whenever I called and as if they have no responsibility to us or in regards to this trailer. We shall see... KEYSTONE BUYERS BEWARE Show less

Overall quality about an eight, very happy With the in command system, worked flawlessly, added a drawstring to the curtains, Had to use two hands to get them down once they were up, it was supposed to be a luxury trailer and I got a piece of junk for a mattress that I had to throw out after using it one week, complained that a company never got a return email. Fireplace place Worked great, plenty of storage, they could’ve did a better job and having space around the sides of the bed, despite a few things that were wrong with it, I highly recommend it, the space in the living area is awesome. The entertainment system worked flawlessly as well and was very impressed with it all. Easy to tow but I have a 350 SWD. I’m always scared of the slides the three slides on this model worked again flawlessly and I was very impressed with that. Other than the bedroom floor plan I would give it a nine out of 10. Show less

My best description in dealing with Keystone RV is "Buyer Beware". We ordered our Keystone Cougar Half-Ton back in February 2021 after looking a lots of different brands of travel trailers. What sold us on the Cougar was the new white interior with Shiplap accenting. When our Cougar finally arrived at the dealership in May 2021, we went to pick it up noticing that the Shiplap and other interior molding was omitted. Since the dealership was willing to make everything right, we decided to take the camper home and to circle back to get these aesthetic issues taken care of later. That was a big mistake on our part since Keystone has now denied our warranty claims since they say the Covid-19 parts shortage is why these interior parts were omitted. So now we are paying the dealership to find some similar interior molding and Shiplap so our camper will be complete inside. I understand the Covid-19 has caused lots of shortages but it seems to me that Keystone would be willing to do something to help us complete our interior. But Keystone RV Customer Service has left us without any options of assistance and will not do anything to help us out. And after thinking about our situation, it also makes me wonder if they were bold enough to leave off parts in plain sight, what did they decide to leave off that we can't see? This is our second Keystone RV Travel Trailer and it will definitely be our last. Again, if you are looking at purchasing a new RV, don't walk...but run from Keystone RV products. Lousy quality and they just don't care about taking care of Customers after the sell. Don't allow Keystone RV to rip you off like they have done my family. Show less