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2021 Jayco Travel Trailer reviews

3.1 (42 reviews)
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Liveability
3.0
Overall quality
2.5
Floorplan
3.8
Driving/towing
3.9
Factory warranty
2.4

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42 ratings and reviews

Voted most helpful review

David Currie

British Columbia, Canada

Reviewed on February 28, 2024

RV reviewed 2021 Jayco SLX 183RB Jay Flight view listing

3.2
Purchase my Jayco from Traveland Leisure Vehicles in Langley British Columbia Canada. This was my first time purchasing an RV. Recognised it was a lower end RV but didn't expect how poor a unit it is. Layout is fine for wife and I, or even with my grandkids. First issue we had after two 3 day weekend uses, w... read more
Purchase my Jayco from Traveland Leisure Vehicles in Langley British Columbia Canada. This was my first time purchasing an RV. Recognised it was a lower end RV but didn't expect how poor a unit it is. Layout is fine for wife and I, or even with my grandkids. First issue we had after two 3 day weekend uses, was that the mattress fell apart. Completely burst open in multiple areas. Traveland did get me a new mattress and offered a brand new mattress topper. The finishing and quirkiness of the Jayco is awful. Shelving held up with one screw, and not level. Screws holding retractable screens on windows falling out as only threaded through 1/8" plywood. No 'stud' behind the flat surface. I have left the worst to last. The electrical is so temperamental. Five of the six flush ceiling lights do not work when slider is out!! All work fine when closed. One window in particular does not lock properly, I easily made my way into the RV when I accidently locked myself out!. Would never buy a Jayco again.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
2.0
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Voted most helpful review

Nick Tarbox

New Mexico, USA

Reviewed on January 19, 2024

RV reviewed 2021 Jayco White Hawk 28RL view listing

1.6
1. Underbelly cover has fallen off twice. The second time it happened, after being “repaired” by Camping World of Albuquerque, it departed the RV on I-10 outside of Tucson. Luckily no vehicle was struck by it. Jayco contracted MesaRV to do a mobile repair at the campsite we limped into. 2. R... read more
1. Underbelly cover has fallen off twice. The second time it happened, after being “repaired” by Camping World of Albuquerque, it departed the RV on I-10 outside of Tucson. Luckily no vehicle was struck by it. Jayco contracted MesaRV to do a mobile repair at the campsite we limped into. 2. Rear axel had to be replaced when I noticed unusual tire wear. After axel and tires were replaced by local companies no issues. 3. Toilet would not flush. Clogged by what looked like sawdust. Unclogged and now works fine. 4. Leak under kitchen sink. Replaced a fitting and works fine. 5. Leak under shower. Tightened fitting no issues since. 6. Oven is very difficult to light, but once it is lit it works fine. 7. Fridge quit working. No CB tripped. Replaced in-line fuse that is accessed from the outdoor panel behind the fridge, Recommend having some on hand in case this happens to your unit. 8. Innoflame Furnace Model RV26D80L-1, heater quit working. Discovered the connector had somehow arced and melted where the power wire and female connector are crimped. This also melted a portion of the male connector on the heater unit. Whole furnace will have to be replaced and it is not possible to purchase the same model. There does not appear to be any replacement with the exact cutout dimensions. 9. JaySmart lights didn’t work properly as per the owners manual. CW of ABQ tech said he called Jayco and talked to them and they said it was working correctly. No so. I had called Jayco and explained this issue and they said the owners manual is correct and that I did, in fact, have an issue that needed to be corrected. Again went to CW of ABQ and got into a discussion with the service manager and tech and told them what Jayco had said. Tech said that wasn’t correct. I asked for a new tech and got someone who knew what to do. New tech got it fixed and it has worked per the owners manual since. I really don’t have a lot of confidence in CW of ABQ and don’t think I would buy anything from them let alone take my RV back. Actually I haven’t taken it back to them. Also, I don’t think I would buy another Jayco due to all the issues. Honestly, I don’t think I’ll ever buy another RV for that matter. I’ll just hold on to this one and do the repairs myself. I think the RV industry, as a whole, needs to do a lot better job with quality and service. This is my first RV and if they want customers who will continue to support this industry then they must do a much better job than what they are presently.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
2.0
Factory warranty/support
2.0
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Voted most helpful review

Paul R.

Reviewed on September 26, 2023

RV reviewed 2021 Jayco Jay Flight SLX 287BHSW view listing

1.4
If I could have given a negative star, I would. The trailer I purchased has fallen apart. The first thing that happened was the table on the inside delaminated, the outside driving light fell off, the couch stitching fell out, the heater didn't work, and it was cold when we went camping expecting the heater t... read more
If I could have given a negative star, I would. The trailer I purchased has fallen apart. The first thing that happened was the table on the inside delaminated, the outside driving light fell off, the couch stitching fell out, the heater didn't work, and it was cold when we went camping expecting the heater to work, and numerous pieces of wood on the inside fell off. I took the trailer in to get everything fixed, and after a month or so, it was fixed minus the table, and they said they would call when it came in; well, no one ever called, and every attempt to get it no one new what I was talking about. NOW, the roof leaked, messed up the master bed, and caused a moldy smell, and more pieces of the wood in the room fell off in the primary bedroom. Lastly, the front part of the metal fell off while driving down the freeway, I had to pull over on the highway and undo some screws to get the piece of metal off, and one of the speakers from the awning fell off! I took the trailer into Camping World to get it fixed, and the extremely rude girl (that is another review) said none of it is under warranty. I purchased this trailer on July 2, 2021, just over two years and nothing is covered! Jayco talks about quality; well, where is it? This trailer has been the biggest piece of junk since the day I picked it up. Never again will I purchase a Jayco product, and I will never recommend them; as a matter of fact, I talk very badly about the craftsmanship of Jayco and tell people to find another type of RV to buy.
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

chad

Reviewed on September 5, 2023

RV reviewed 2021 Jayco Jay Flight 33RBTS view listing

3.2
Watch out for Jayco! 1 week after my 2 year warranty expired I discovered that the large slide out had a significant sag in the roof. The unit comes with a 3-year structural warranty but Jayco won't stand behind their warranty. They told me slide outs are no considered "structural". There's nothing ... read more
Watch out for Jayco! 1 week after my 2 year warranty expired I discovered that the large slide out had a significant sag in the roof. The unit comes with a 3-year structural warranty but Jayco won't stand behind their warranty. They told me slide outs are no considered "structural". There's nothing in the manual stating slide outs are excluded. Very disappointed after being a Forest River owner for over 10 years. I thought Jayco was a reputable manufacturer. From the owners manual: The term of this Limited Warranty is 3 years for substantial defects to any “Structure Components”. Structure Components means materials and/or workmanship directly attributable to Jayco relating to the lamination of the fiberglass sidewall assembly, the lamination of the rear wall assembly, the lamination of the fiberglass front wall (wrap) assembly, sidewall/end wall/front and rear wall frame assembly (wood and aluminum), roof frame assembly (wood and aluminum), and floor frame assembly (wood and aluminum).
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Scott Quintavalle

Reviewed on July 22, 2023

RV reviewed 2021 Jayco Jay Feather 16RK view listing

5.0
I waited two years before posting a review on our 2021 Jayco 16RK since buying new in July of 2021. We have camped over 75 nights in this trailer and towed it over 7500 miles. This trailer has been outstanding. It is well made and has not had any issues. The propane regulator had to be replaced due to a rec... read more
I waited two years before posting a review on our 2021 Jayco 16RK since buying new in July of 2021. We have camped over 75 nights in this trailer and towed it over 7500 miles. This trailer has been outstanding. It is well made and has not had any issues. The propane regulator had to be replaced due to a recall but that has been it. It is a small trailer and is extremely comfortable for my wife and I. We often camp for up to ten nights at a time and never feel cramped. The interior and exterior design is very nice. Jayco's customer support has been very helpful in answering any of my questions or providing more detailed information and drawings. The trailer is very easy to tow and is extremely stable at any speeds I have driven. I have taken it on many curved and steep mountain roads with no problems. We love this trailer. I was very nervous about the quality of these things but so far it has exceeded all expectations. Our Jayco experience has been very good.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

George Hoke

Reviewed on July 16, 2023

RV reviewed 2021 Jayco Jay Feather 24RL view listing

2.2
This is our 3rd travel trailer, first Jayco. I am extremely disappointed in the JayFeather 24RL. First time we climbed into bed, the molding next the pillows fell off on both sides. Moldings are fasted only with tiny staples which pull out very easily. Some wiring in the underbelly was never hooked up fro... read more
This is our 3rd travel trailer, first Jayco. I am extremely disappointed in the JayFeather 24RL. First time we climbed into bed, the molding next the pillows fell off on both sides. Moldings are fasted only with tiny staples which pull out very easily. Some wiring in the underbelly was never hooked up from the factory. The AC will not even come close to cooling the camper if it's anywhere near the 90 degree mark and you're in the sun. Which is the case in Kansas most all of the 3 months of summer. So essentiallly forget summer camping. Replaced the original Furrion when it was 2 months old. The new one doesn't work any better than the old one. Dealers have told me they hear the same complaint from Jayco owners almost every day. Also since it has to run continually since it can't keep up with set point, then the coils freeze up, and pretty much shuts down any possible air movement. Slide out has leaked rainwater on 4 occasions in a hard rain. Right now it's in for warranty repairs, and it's going on 2 weeks just to get authorization from Indiana for repairs which by the dealer's own acknowledment should be covered under warranty. They submitted the request for authorization within 2 days and still have not received any word from Indiana. How would somebody in Indiana know better than the service man who is standing there looking at it, as to whether it needs repair under warranty or not? I would never again buy a Jayco camper. Terrible workmanship, inferior AC system, and nearly worthless warranty system. It does tow nicely after I spent an additonal $700 for a good Equalizer hitch which is not offered by Jayco. They only offer the cheaper brands.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
2.0
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Voted most helpful review

Nathan brown

Reviewed on June 6, 2023

RV reviewed 2021 Jayco Jay Flight SLX 8 264BH view listing

2.2
Where do I start... I purchased this camper new in 2021. I had zero issues the first year. I'm past my 2 year warranty by 2 months. Due to being in Michigan, June is my first camping trip. This means I missed the window to try the camper while still in warranty. Unfortunately... So, why is it a camper/brand I... read more
Where do I start... I purchased this camper new in 2021. I had zero issues the first year. I'm past my 2 year warranty by 2 months. Due to being in Michigan, June is my first camping trip. This means I missed the window to try the camper while still in warranty. Unfortunately... So, why is it a camper/brand I wouldn't recommend? First trip this year: the awning fell off one side. The camper had a wiring issue from the light installer smashed the wires in behind it. The fender has lost 2 screws. The dometic thermostat is junk and well documented as junk. 0/10 build quality. And absolutely no flexibility on warranty.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Kevin Wolfer

Reviewed on May 8, 2023

RV reviewed 2021 Jayco Jay Flight SLX 242BHSW view listing

2.0
DO NOT EVER BUY JAYCO. Sales and financing went well, people are great, the product is substandard. Leaks when raining (skylight and slider), shelf guides not level, fridge has yet to work correctly after 2 years, had repair out several times, plastic instead of brass fittings for exterior water connections, ... read more
DO NOT EVER BUY JAYCO. Sales and financing went well, people are great, the product is substandard. Leaks when raining (skylight and slider), shelf guides not level, fridge has yet to work correctly after 2 years, had repair out several times, plastic instead of brass fittings for exterior water connections, they wear out quickly. Wood is cheap, supports under bed cracked within 2 months, the manufacturer has never heard of plumbers tape. BUYER BEWARE.... Update...called phone number as requested, was polite but firm and corporate executive hung up on me as I was explaining the problems and my resolution. In his defense they offered to open a case. Even if I could take it in, where would I live for the months it would take to fix it, thats after I wait 5-7 months to get an appointment at Camping World
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
2.0
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Voted most helpful review

Michael B Morlan

Reviewed on January 8, 2023

RV reviewed 2021 Jayco White Hawk 32KBS view listing

2.6
Purchased our White Hawk brand new from Camping World. Took it out on one trip. Compiled a list of 25 items from our first and only trip with it. Dropped it off at Camping World with the following warranty issues; Molding falling off the walls, refridge trim broken and put back on with ducktape from the dea... read more
Purchased our White Hawk brand new from Camping World. Took it out on one trip. Compiled a list of 25 items from our first and only trip with it. Dropped it off at Camping World with the following warranty issues; Molding falling off the walls, refridge trim broken and put back on with ducktape from the dealer. Jack broken, and replaced by camping world, with the replaced jack, the fuse blew out 9 times under load. Bathroom Sink had cracks in it. Front windows flap as you drive down the road. Outdoor fridge installed with no safety straps. Door hinges broke and would not close. The toilet paper holder fell out of the wall on the first voyage. No fire extinguisher strap, Our rig was dropped off in June of 2022. We are in January of 2023 and the trailer still has not been completely fixed. It has become laughable. Camping World lacks communication, won't call you back no matter how many messages left. They Blame it all on Jayco and Jaycos slow response. Had to call corporate Camping World who actually started a fire under the local Camping World. I have been disappointed with this rig and Jayco workmanship from the minute I picked it up. I will never purchase another product from Jayco.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Dan

British Columbia

Reviewed on August 1, 2022

RV reviewed 2021 Jayco 183RB Baja Jay Flight SLX 7 view listing

1.2
The first night the bed fell apart; Light don't work; Wall had big bulge; Doors not lined up correctly; ***************************************** Dealer tried to fix and made things worse Slide not working Mattress damaged at dealer (Still waiting for them to replace it 2yrs) Had to get Jayco head office to ... read more
The first night the bed fell apart; Light don't work; Wall had big bulge; Doors not lined up correctly; ***************************************** Dealer tried to fix and made things worse Slide not working Mattress damaged at dealer (Still waiting for them to replace it 2yrs) Had to get Jayco head office to extend warranty so dealer can look at slide waiting over 2 years. DO NOT BUY JAYCO!!! BUY A TENT, IF THERE IS AN ISSUE THEY WILL REPLACE TENT!!!! JAYCO HAS DONE NOTHING OTHER THAT PROLONG THE "BS" AND MAKE THINGS WORSE!!!!!! EVERY CHANCE I GET I WILL TELL EVERYONE I CAN THAT JAYCO NO LONGER STANDS BEHIND THEIR $H!Tty MERCHANDISE AND EXPECTS THE CONSUMER TO BE FINE WITH THAT. DO NOT BUY A JAYCO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
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