2021 Heartland Toy Hauler reviews

The trailer sucks. Worst investment ever. Has been in the shop for months at a time. Every time I get it back they say it's all fixed. It's not. The table was sent back twice before I just had to fix it myself. Poorly made and they can't/won't fix any of it. Doors are not lined up so won't stay closed. Lost a jack just after buying it on the way to AZ from buying it in Ohio. The panels under the bed are coming off that was put in twice. The side of the trailer driver side is wavy. The slid leaks when is out. The propane valves leak. The wheel wells screws are missing. The screws for the bathroom doors were missing they put in rounded screws so the door is now cracked. The light bar was bent and they have been supposedly waiting for the parts. That's been 9 months. If I could of sent it back n got my money back I would have a year ago. Show less

So I waited until now (4 months since purchase) to write this review, I gave 5 stars for all except for overall quality, so far have been very happy about buying this new, here are some issues I’ve experienced , one of the Dometic roof AC units completely failed, and had to be replaced, it is under warranty, but finding a mobile repair person to come to where your set up took a bit to schedule, that whole process to get someone out to troubleshoot, then order the unit, replace the defective one took about 10 days total, the rear AC was able to keep up, but had to buy a pedestal fan to move the cool air around from the back to the front, the oven is really small/tiny, the largest baking pan it can fit is a 9x13x2 inches high, other than the 2 issues mentioned, AC and oven, I’m very happy with the T-333 toy hauler, I actually added a compact (120vac) washer/dryer stackable combo in the garage part vs going to the local laundromat, it didn’t really take that long (about 5 hours total install time) once I had all the parts needed, as the garage shares the common wall with the bathroom, so water hook ups and tying into the drain was easy, little things came up, like having to move the shower curtain as it was mounted too high, or adding spice racks, paper towel holders etc, also you’ll need to get either a foam mattress or air mattress for each of the beds, the standard 3 inch thick sleeping pads are basically worthless, this model has a front RV king, and both rear queen beds, like I mentioned the oven is tiny in this model, I’m looking at replacing it with a larger stove/oven and taking out the lower storage cabinets that are under the current oven/stove and currently researching a larger one that will fit in the space, I pulled it fully loaded with the Honda 650 4 wheeler, upright freezer full of food, 10kw generator, gas cans, power cords etc with my F-250 super duty 1,300 miles with no issues, actually pulled really well, the toy hauler door is easy to open, but sometimes the cables get in the way of the door seals when your trying to close up, currently set up in Louisiana where I’m working, so both AC units needed to keep it cool, very hot and muggy, but the AC (when both units are on) can keep up on the hottest days, have had no issues with water leaking inside from the heavy rain/severe storms here on the gulf coast, currently at an monthly rate RV park that provides city water, sewer, electric and WiFi, the fridge is Ok, stores enough food for a week, the freezer is small, but I put a 24x24x 6 foot tall 11 cu/ft upright freezer in the toy hauler part for food storage, so buying bulk and vacuum sealing is great, I installed a Samsung 65 inch flat screen with Roku in the dining Kitchen area, have a stud finder if you mount a TV so you can make sure your hitting the 3/4 inch plywood mounting board, I can use the lavatory about 10 days before I need to open the black water tank to drain, I’m on the park sewer connection so the grey water valve is usually always open to drain, I did close it for a few days to see how long it took to fill it up, 10 days of normal use and it was time to open the valve and make the dump, the control panel is easy to use and understand, I open the black water first, then used the grey to flush out the drain line afterward, always use a water filter for connecting to city water, and if you are using the water tank, add a 1/8 cup bleach to the tank for the first time when you fill it, keeps any bacteria from growing, I bought one of the office type 5 gal water cooler/hot water units for drinking water anyway and don’t really drink the city water here, also make sure you get a drinking water RV hose, not a garden hose to use, as a 1st time RV owner the overall experience I’d give Heartland 5 stars, they didn’t make the AC unit that failed (I guess it does happen from time to time) but the tiny stove thing is definitely a design issue they should look at and see if a larger one can be an option to install either before or after you buy Show less

We have driven around 13,000 miles with our Fuel 265, and I must say it's not impressive.. The unit was poorly built.. I'd say thrown together.. cabinet handles crooked, running lights on the outside are crooked, shower doors fell off in route, shower fixture broke, TV came with vertical lines in picture, the wall from the patio to garage is garbage.. when the back door is up, the rails for the walls on patio rub against the two beds, rubbing holes in cheap material.. the sides of the cheap wall are velcro straps on adhesive which fall off with any temperature over 70°. Trim around cabinets fell off, fridge handle broke on the second day, the tires are as cheap as the unit, had to replace them around the 7000 mile mark. I had to replace all four drum brakes at the time as well.. As far as warranty.. we purchased the unit from Camping World in Troutdale Oregon and it has been a nightmare.. its been 4 months to get the fridge handle replaced shower doors are still not fixed, and as far as the major issues they were denied.. we purchased the top of the line extra warranty witch was around seven thousand.. I would never buy another unit from hartland or camping world ever again.. Show less

First of all, just to explain, I purchased this Toy Hauler online from my out of state dealer. I bought a 2021 Heartland Torque 331 in May and paid cash for it. This unit has let me down week after week. I had heard Heartland makes quality units but I am here to tell you that this is FALSE. At least for the Torque 331. The unit listed that it had a 19 foot awning, but it is actually a 25 foot awning, the largest single awning anyone at camp has seen, including mobile RV repairman. The size alone is way too much weight for the arms to handle, those have already busted twice in two months. The happy jack system they installed in the garage was installed with window valances on each side, which busted off the wall when first used because they extended out from the wall too far. I have had three leaks inside the camper. One under the kitchen sink because they never tightened the hot and cold water connection. This cause major damage to the wooden cabinets under the sink. We also had a water leak under the king bed in front of the camper. They screwed into a water line for the black tank flush that caused water damage when used. The entire bed had to be removed to repair the problem. The 3rd leak was under the front bedroom sink drain. Besides the leaks, the trim work and wall paneling has come loose, all which had to be repaired as well Who is the genius that designed the outdoor kitchen? The large flat screen tv is struck by the lid where the two burners are, the heat from this unit would destroy the tv and possibly start a fire god forbid you turned away for a minute. The tv should have been relocated and replaced with cabinets outside. The labels placed on the walls to mount the tv arms were not in line with the wood studs behind the paneling. This caused great difficulty installing the 3 tv screens. The plastic floor mounts for the table in front of the couch broke very easily. Who uses plastic floor mounts fpor metal legs ? Another design flaw. The first door when shut is not sealed properly. You can see spaces from light coming through when shut, and that means ants, bugs coming in. Horrible quality, was this unit made on a friday night? I give the Torque 331 a very low rating. BUYER BEWARE. Show less

Camper has a wonderful floor plan and all the bells and whistles to make camping as easy as possible from setup to end. Quality design, easy to set up with electric jacks. Comes equipped with a place for a generator too. I love the large window in the main area. The mattress is good quality and not flimsy. Great storage and every inch is utilized. Comes with a stove and a microwave that doubles as a convection oven. The underside of these campers are insulated and makes it a 4 season camper as well. Show less

Two months ago I bought a 2021 Heartland Torque T331 from a wholesale dealer in Ohio. Ever since I took delivery of it, there has been constant problems. Some of them include a broken awning bracket, a broken refrigerator handle, a water leak under the sink causing significant water damage, a water leak from the black tank flush hose under the king bed frame, a broken recessed floor mount for the table, front door sticks and won't shut correctly, a valance that busted off wall when I lowered the top bunk in the garage (due to their placement), among other things. Heartland Customer Service SUCKS!! They transferred me 8 times and disconnected me when I tried to file a warranty claim. My toyhauler looks great but their craftsmanship gets a big fat ZERO. This was assembled and built in March, who the heck inspected this unit before delivery to the dealer. Someone drilled a screw through a water line and another line was not even connected and tightened. Not a good impression on my first time with a Heartland product. Show less