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2021 Heartland Bighorn 5th Wheel reviews

3.6 (4 reviews)
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Liveability
3.3
Overall quality
2.3
Floorplan
5.0
Driving/towing
4.8
Factory warranty
2.8

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Voted most helpful review

Kim Davis

Florida, USA

Reviewed on March 15, 2024

RV reviewed 2021 Heartland Bighorn 3300DL view listing

2.6
I would like to help someone out there shopping for a fifth wheel and they are the fence about a Heartland product. We did a lot of shopping for our first fifth wheel and our mistake was falling for all the “pretty features” rather than shopping for quality and customer service. We were barely tw... read more
I would like to help someone out there shopping for a fifth wheel and they are the fence about a Heartland product. We did a lot of shopping for our first fifth wheel and our mistake was falling for all the “pretty features” rather than shopping for quality and customer service. We were barely two years into our purchase when we started noticing water damage in the slides. We contacted Heartland and after multiple tries to even get someone to respond, we were finally greeted by someone that understood our problem but said there was nothing they could do to help. We even had purchased an extended warranty but again this would not be covered.After having absolutely no luck with Heartland at all we contacted our insurance provider who ended up denying our claim. The repair shop came back with a 65k estimate to repair all three slides. The floors and ceiling are all rotten from water. Mold has also started growing. They proceeded to tell us that it was common especially with units built during the “Covid” timeframe. Since this started I have researched Heartland issues and it seems this is common. They want to blame customers on lack of maintenance which seems to be their way out of taking responsibility for poor workmanship. The repair shop stated to our insurance that our unit has been well maintained but at the end of the day Heartland doesn’t care. I will forever recommend people to steer clear of any company that doesn’t address customer issues and attempt to rectify. Heartland has absolutely zero customer service and it’s just not acceptable. I have a unit that is only a couple years old , that is valued now at approx 65-70k and it has 65k of damage. The worst part is I am still making payments on this rotten piece of garbage and now am retaining services of an attorney to help me with this. Please rethink ever purchasing a Heartland product.
Livability
1.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Debbie Peterson

Reviewed on May 22, 2023

RV reviewed 2021 Heartland Bighorn 3870FB view listing

2.8
Heartland does not stand behind their poor workmanship. RV was in the shop for 10 months for warranty issues, while there 5 more things were broken. Heartland was notified about these many issues so they could improve in their assembly line, but they did not want to listen to anything I had to say. They ke... read more
Heartland does not stand behind their poor workmanship. RV was in the shop for 10 months for warranty issues, while there 5 more things were broken. Heartland was notified about these many issues so they could improve in their assembly line, but they did not want to listen to anything I had to say. They kept putting it back on the repair shop. If their product was made properly, it would not need to be in the shop. Very nice RV, Sad Heartland does not stand behind their product. No compensation for the 10 months of time lost, loss of depreciation, missed family vacations, etc. They just do not care. They lost a customer and will not recommend.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Brenton Vedder

Alabama

Reviewed on October 14, 2021

RV reviewed 2021 Heartland Bighorn 3950FL view listing

4.6
Bottom Line Up Front. I like the RV but it needs help. 1. Motherboard was defective. 2. Waste water Gate Valve(s) defective. 3. Monitor system in inadequate. 4. Generator installation was amateur. 5. Propane Regulator leaks When I first purchased the RV the motherboard was defective. It took nearly... read more
Bottom Line Up Front. I like the RV but it needs help. 1. Motherboard was defective. 2. Waste water Gate Valve(s) defective. 3. Monitor system in inadequate. 4. Generator installation was amateur. 5. Propane Regulator leaks When I first purchased the RV the motherboard was defective. It took nearly 4 months to get a new one that worked. Had to get my steel toed boots out to make that happen. There were other less important issues with workmanship but the dealership fixed most of them. Some I fixed myself. I have had the RV into the dealership shop 3 times to fix a leaking Gate Valve. They claim it is repaired each time and each time I use the RV it leaks. When I look under the RV at the insulation panels I am hard pressed to believe they did anything but pull part down, flash a light in there and then close it up. When emptying the tanks they never really empty all the way and just trickle. This issue is ongoing and I will most likely end up fixing it myself. To add insult to injury the monitoring system leaves much to be desired. It is bad enough that it only displays 33/66/100 % full. It would be really nice if it actually showed the true levels. I have filled and emptied them repeatedly. Taken the RV on a bumpy ride to agitate the tank water. Emptied again and then used the interior tank sprayer to rinse and empty again. The tanks always read 33% full! Day 1 leaving the dealership. 33% full. Useless. I had a 5500 Onan generator installed. Great generator. The technicians installed the exhaust facing the living area so the fumes came up through the door and any open windows. The RV comes with the Lippert OneControl. It has a generator management feature that starts and stops the generator based on battery status. Awesome. Save one little detail. The dealership felt it was too complicated to wire the genset to the Lippert control and installed a standalone rocker switch. Amateurs. The propane regulator leaks. I noticed I was using way too much propane. I went through 70lbs of propane in one weekend. No doubt I will get to replace that myself too. Aside from these issues the RV is very roomy and comfortable. I am 1 year retired and hope to use it more often. Wish me luck.
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Pat Reeves

Missouri

Reviewed on August 2, 2021

RV reviewed 2021 Heartland Bighorn 3120RK view listing

4.4
Where to start, So my brother owns a heartland dealership and I got a great deal on this rig and I understand that when you haul a house down the road things are going to break. With that being said, our black tank and gray tank broke their straps and were loose underneath the RV. We were told that neither ... read more
Where to start, So my brother owns a heartland dealership and I got a great deal on this rig and I understand that when you haul a house down the road things are going to break. With that being said, our black tank and gray tank broke their straps and were loose underneath the RV. We were told that neither tank was mounted correctly The mounting brackets were installed upside down. It only took a week for us to get this thing fixed because my brother owns the dealership, but we only had RV for a month then it was practically unlivable. Black tank physically became disconnected. Other things we're just small items, TV in the living room picks up half the over the air channels as the one in the bedroom I haven't figured that one out yet, saying is they use the same antenna kind of weird. The DVD player doesn't work pretty sure they left the storage screws in it. The audio system is so confusing that in order to use it you have to have the manual in front of you and even then some of the pass-through HDMI stuff doesn't work as advertised. TV in the living room has five HDMI inputs hooked up no idea where they come from or where they go. It does have a ton of storage though and it's very comfortable. We've had no problems with tires as we have a TPMS system but I think most people who complain about tires blowing out are driving too fast on them. Trailer tires only rated at like 65-70 mph anything above that and you risk them flying apart. We have had problems with the auto level staying engaged, You keep having to push the button about every 10 seconds until it's done. My brother's shop gave me a breaker to put in we'll see..... Otherwise we're happy with it but it's also a lot cheaper built than I expected I can't imagine what a unit that is lesser quality is made like and considering bighorn is in the same league as landmark this is concerning...
Livability
5.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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