2021 Cruiser RV MPG Travel Trailer reviews

This has hands down been the worst experience for both my fiance and I. My fiance purchased a Cruiser RV trailer. From day one we had major issues with the trailer starting with the drains for the grey water not being connected to the grey water tank and flooding the underbelly, leaks at slides, leaks under the stove, flooring tearing up, recliner not working, etc. This was all over a 3-4 month time frame. The worst part of all of this was their customer service. The unprofessionalism and rude emails blew me away. I emailed the Warranty Manager 2x and my fiance left 2 voicemails asking for help with this trailer. To this day, we still have not received a call back or email from him. Instead, we have been dealing with someone who continuously argues with us and sends condescending emails as if we have done something to inconvenience him and his day. My fiance is now forced to take time off work and drive the trailer 1,800 miles back to where he purchased it. If anyone is considering buying anything from Cruiser RV, I would highly advise against it. Show less

My wife and I purchased our MPG 2 1/2 months ago, and before we left the lot the pantry door was removed due to poor craftsmanship and the bathroom counter wasn’t even sealed. The dealership siliconed the counter and we hauled it home. Since being home we’ve already found multiple issues. Overhead lighting above table had fallen from the ceiling, plastic trim around door to bathroom was hanging free, backsplash in kitchen was no longer attached to wall. 2 window valances have also come loose and I had to reattach because I’m not waiting a lifetime to have them repaired.The door frame is bent and there’s a decal missing. We’ve been waiting for our pantry door for going on 3 months and Cruiser still hasn’t gotten us a door or decal. The dealer has been extremely helpful and has been calling Cruiser weekly but nothing yet. So I can’t say I’m very pleased with our $48000 purchase. Can’t wait to see what breaks or falls off this weekend. Show less