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2020 Thor Motor Coach Synergy Class C reviews

3.8 (1 reviews)
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Liveability
4.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty
4.0

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Voted most helpful review

Robin Reyes

Indiana

Reviewed on September 16, 2019

RV reviewed 2020 Thor Motor Coach Synergy 24MB view listing

3.8
Currently driving home from Ft Myers to Indiana. Waited 2 wks to pick up our RV. On orientation: (Spent 8 hrs at dealer to get corrections) -Decals peeling- needed replaced -Emergency brake cover cracked -water leak ran thru coach into cab after testing shower -vinyl flooring large 1x1 ft air pocket in... read more
Currently driving home from Ft Myers to Indiana. Waited 2 wks to pick up our RV. On orientation: (Spent 8 hrs at dealer to get corrections) -Decals peeling- needed replaced -Emergency brake cover cracked -water leak ran thru coach into cab after testing shower -vinyl flooring large 1x1 ft air pocket in traffic flow area between cab seats -theater seat would not open/recline -screen door panel slider over knob missing -other small manu defects 4 days later ready to leave FL. Vehicle stuck in PARK. Determined parking break would not release. Mercedes helpline sent towtruck. Driver didn't know what to do. 2nd truck called. The parking break was dismantled so we could get on the road. Observations so far 1 full day on the road: -GPS/dash radio system randomly resets itself. Clocks reset themselves. -Generator runs very rough & sputters. -side door EXTREMELY hard to get open and a shoulder must be pressed hard (compromising the screen door) to get it opened. In spite of this- the wind noise is a bit much coming from the door. Don't know if that's a design flaw or we have additional problems. -Bathroom door handle came off in my hand. -OTHER theater seat will now not open. -Fuel mileage coming in at 12mpg on 70mph cruise control. -Molding around windows in over cab is buckeling. -No a/c coming from vents in over cab. This is just our first 8 hrs on the road.. Overall- we shopped for 2 yrs before making a decision (1997 Tioga Fleetwood owners here) We love the design & floorplan of the Synergy (Traveling with a 125lb dog & 3 cats) The placement of the slide out with theater seats is a nice addition to the kitchen area. For us the kitchen is the perfect size. Plenty of cabinets inside & the garage is amazing for an RV of this size. The twin to King bed layout in the rear gives added functuality to this unit with lots of storage. The downfall in this area is lights are either full force or off. A dimmer would be nice. There is an additional panel that can control lts/generator but being lit up when pressed would be a plus. One must shine a flashlight on it in the dark to navigate. The theatre seats/bedding are comfortable- but the cab seats leave little to be desired. And the lack of power adjustments are a bit 1980's really. Along with that we hadn't even noticed that we didn't have power door locks 😲 and have to manually turn on/off headlights. The cab seats swivel backwards to accommodate more seating- but honestly the 'adult booster seats' that are required are a little strange to us. The bathroom appears to be functional with more cabinet space and an elevated toilet. We are reluctant to shower in the rig until we arrive home due to the other poor manufacturing issues we are encountering out here on the road. The ride of the Mercedes chassis is certainly a great addition. Our terrible condition of our roadway system is a little more tolerable. It does seem however we 'sway' a little more from side to side. Overall- I think THOR is rushing to fill the roads with their products and should slow it down- concentrating on QUALITY over quantity. Time will tell whether we become/stay THOR fans as we continue on down this road. First impression leaves us scratching our heads as we left behind the old rig to get away from repairs & problems and so far we are a bit disappointed in our decision. Let's hope these are the only 'bugs' in the system. Happy RV'ing friends 😎
Livability
4.0
Overall quality
3.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
4.0
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