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2020 Northwood Arctic Fox Truck Camper reviews

3.0 (1 reviews)
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Liveability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty
3.0

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Voted most helpful review

Tom

Washington

Reviewed on November 3, 2020

RV reviewed 2020 Northwood Arctic Fox 811 view listing

3.0
Bought a 2020 811 truck camper based on what I’d heard and read about the Arctic Fox brand of RV’s. My brother also owned a 2012 version of the same camper and had nothing but good things to say. Oh how times change. I’ve had multiple problems with my 811 and thus far my experiences wit... read more
Bought a 2020 811 truck camper based on what I’d heard and read about the Arctic Fox brand of RV’s. My brother also owned a 2012 version of the same camper and had nothing but good things to say. Oh how times change. I’ve had multiple problems with my 811 and thus far my experiences with Northwood customer service have been less than stellar. They have either referred me to an appliance manufacturer for resolution of a problem, or completely neglected to get back to me, or have not followed through with commitments made over the phone. The problems: Fridge runs constantly on gas or electric; a large loom of wires was draped unsupported over a water supply hose coming out of the pressure-demand pump, and the dynamic loading from traveling weakened the fitting. The fitting broke while the pump was switched on but no water was flowing, and the release of pressure caused the pump to kick on and water poured out of the broken fitting and into the basement. The dining room table trim is falling off from the perimeter of the table, and the weather sealing throughout is horrible. Opening the hampers on either side of the bed in cold weather is like opening a walk-in freezer, and donning clothes that were stored in them is seemingly like putting on clothes that were stored in an igloo. Using the USB ports on either side of the bed results in the ports annunciations a high-pitched whine that is nearly impossible to sleep through. Insulation of various exterior compartments is almost non-existent, even though this unit is advertised as a “4-season” RV. Sealing of the rear exterior compartments is ineffective, causing water and dirt to accumulate inside them. Compartment doors and hinges are so flimsy that they sag badly when opened, and locks are cheap. Considering the price charged for this camper none of these problems should exist. Northwood charges a premium for their offerings, although given the current trend of inferior materials and workmanship quality they won’t be doing that for long. I foresee them losing significant market share as a result of their profit-only business strategy, whilst neglecting quality workmanship and materials. It’s evident that even the (historically) better manufacturers have elected to provide hugely inferior products and workmanship in the interests of cost reduction, while maintaining high retail pricing to maximize earnings. I had initially planned on stepping up to an AF 5th wheel eventually, but I won’t be spending another penny on another AF unless they undertake a major turnaround over the next few years.
Livability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
3.0
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