2020 Keystone reviews

Nothing ever worked right in this unit and it looks like it's falling apart from the inside out. Barely used it as it was in the service department more than we actually had it, chasing a never-ending heating and refrigeration issue. I will never buy a Cougar again, just dumped this three-year-old trailer for a six-year-old fifth wheel. Show less

I purchased this 2020 Keystone bullet BHS in July of 2020 I loved the interior decer and the floor plan was impeccable It was large enough and it was fully equipped for my entire family for trit had a heated underbelly which made it possible to take it to any climate it had 2 air conditioning units which was very important a private one in the bunk house area Storage was sufficient and it also had automatic leveling jacks And a 20' awning so when you're in the heat it's very useful I have to say that the dealership that I purchased from in Fort Lauderdale planet RV has been wonderful as well as Keystone the manufacturer every recall was handled professionally and completely whenever I needed it to be repaired in any way if a screw came loose they were there no Problems so if you're gonna purchase an RV make sure you purchase it with a good dealership Would I Recommend this unit to someone yes especially to a family that's large and you wan to go out and camp and do things and see our country and be comfortable My one and only regret It's almost 40' long it's a little longer than what I had hoped for but it tows wonderfully. Show less

I hate the quality of this unit!! What a spaghetti mess of wiring. expect fake wood trim molding to peel its vinyl covering exposing press board. expect water fittings to spring leaks non stop. VERY poor insulation , furnace runs non stop due to all the air drafts. ALL holding tanks gauges are never even close to accurate. interior panels and trim come loose in transit due to little pin nails not being fastened into structural unit. water pump is extremely loud and vibrates the whole rig, ( even after insulating) and making sure nothing is against any structural objects. cant replace mattress with another unless you sacrifice for a smaller size. factory mattress collapses after two weeks of use. NOT enough structural support for floor bracing as unit has been to dealer twice for serious floor issues. DID I MENTION THIS IS A 2020 MODEL? ran out of space to write all other failures. " DONT BUY" your welcome!! also GENERAL RV IS JUST AS BAD!!! they do awful work. make sure to inspect all work before leaving their facility as they are LIARS !!! I approve this review CRAIG STROM. I wish I had never purchased!!! what a 50k loss. NEVER AGAIN !! Show less

This trailer works great and it has everything you need. I couldn't ask for a better trailer and a great price. Really easy to travel with and can fit a family or is perfect to use solo. I recommend to everyone to buy one of these trailers Show less

We have owned this RV for 2 years now. We have had several issues with it. We purchased in the fall of 2020 and made our first trip the following March. We had several issues on that trip. TV Had black spots in picture. Entertainment Slide jumping and opening unevenly. Black tank flush valve wasn't working due to being installed backwards. Issues that we feel are just poor quality. The jackknife sofa is horrible. It does not open flat and anone taller than 5' could not sleep on it. The included Capital Grill could barely cook a hotdog. Everything was fixed under warranty and seemed to be working fine. We then discovered a leak in the skylight over the shower. We were told this was not covered under warranty and it cost us over $100 to repair. We have had several cosmetic issues with molding, et.. that are also not warranty coverage. We now are having the same issues with the slide and it is also no longer under warranty. However after looking at the issue closer it is not a mechanical issue. The floor on one end has apparently gotten wet and has begun to rot and as a result has expanded. my assumption is that rain made its way into it. So when you bring the slide in and out it is causing it to bind. I have not contacted them yet but my assumption is that it will not be a warranty item. I have no idea what this will cost to repair. Show less

Floor plan is great. Roll out tray in rear is very convenient. Alot of storage. Quality of some material, equipment, workmanship very questionable. Residential refrigerator did not work grom day one, as well as, a/c unit in bedroom. All water connections were loose. Had to do some rewiring and plumbing to fix problems. Camping world Pittsburgh no help once they heard warranty work. Camping world Rapid City service is fantastic, however, management is slow at getting to warranty work. Had to get SD States Atty. Involved to get refrigerator fixed. Show less

We purchased the Montana as an upgrade from our previous 2019 unit from another maker due to what appeared to be significant upgrade in content and quality. We have a permanent pad , concrete, with 50 amp electrical hook up, water and sewage hookup.. We do not tow this unit. It is at my daughters property near Ramona, CA. In the 2 1/2 years we have had the following problems. Due to no tow vehicle all services need to be done at the permanent location and we informed the seller, Camping World of this. 1 the furnace died in first year 2 the icemaker and freezer died next. We were told that we should replace the Samsung. We got it repaired by an excellent 3rd party not the useless warranty. 3 in the second year the main A/C died. 4 the trim woodwork fell off due to fasteners too short. The cabinet doors fell off due to screws being too short. The fake veneer peeled off on pantry door and bathroom door. 5 outside trim fell off. 6 Sofa cushions came appart..Springs came through. There are more problems that continue to crop up As the add on warranty did not help us or come to our unit we canceled and received only a partial refund even though they did nothing. We fortunately found businesses that came to OUR LOCATION AND FIXED OUR ISSUES, NO HELP FROM CAMPING WORLD. Show less

We purchased this RV at Gander RV in OKC in December 2019 with the intent of becoming full timers. Prior to this purchase we'd owned 4 other RV's ALL costing thousands less than the 331RL. Unfortunately additional cost did not lead to better quality. We've had more issues with this $50,000+ RV than any of the other's we've owned COMBINED. Right off the dealers lot it started with an auto level system that did ANYTHING but. I've recalibrate this unit many time with negative results. Now we just use a simple bubble level and level the unit the same way we did with our cheaper RV's. The upper track on our sliding closet door came right out of the ceiling because it was attached to NOTHING! Six butterfly wall grabbers fixed this. The actuator motor on one of our recliners failed because the wiring was improperly routed. I replaced the actuator myself over taking it back to the dealer. Screws holding the shower door track in started to corrode. I replaced with stainless steel screws. The Key TV system Keystone raved about never worked. Found BOTH coaxial cables going from the control head to the entertainment center SHORTED! I bypassed this POS system, which Keystone refused to address, by installing jacks on the kitchen slide for my satellite and cable inputs. The Accu-Slide system was installed improperly causing a frayed kitchen slide cable requiring replacement. ALL three slides have had to have cable adjustments done to prevent catastrophic damage. Two out of three knife valves have been replaced due to leakage and/or failing in the open position, (luckily!). The Furrion oven won't stay lit despite adjusting the thermocouple. No other propane related issue were found. After a trip from Pensacola to Galveston found most of the trim and header above our dining room slide had departed the slide! Brad nailer took care of that. The Dometic capacitive thermostats have failed repeatedly! Found the little foam pads on the backside of the cover will sink into the well they sit in if you actuate the touch pad too hard! Fixed this by pulling the foam pads out and repositioning them. The holding tank level indicators have NEVER read correctly. We learned by trial and error when to empty the tanks. On our way from Galveston to OKC one of our 'China bombs' exploded causing $25K in damage! The ironic part: We had an appointment in OKC to have ALL 4 tires replaced! Our LP gas detector decided to start chirping, but only during the early AM hours. There was NO gas leak. Had to pull the fuse until our replacement arrived. We developed a water leak BEHIND the washer/dryer that was so insidious that it wasn't discovered until it had done plenty of damage. The culprit: cheap plastic quarter turn valves! Replaced with BRASS Shark Bite valves. We love the layout of the 331RL, but that love is tempered by the constant quality/quality control problems we've had. Some problems Keystone has been helpful with. Other's not so much. Overall I think we would have been better served buying used and having the crap inspected out of it before purchase. I know whomever buys this unit when we're ready to sell will get the RV we should have gotten. Show less

We have had campers/rv since 1977 and this is the 3rd Keystone we have purchased new. However, even though this is supposed to be a higher line than the Passports we previously owned, the quality is horrible. We have had the ceiling fan fixed, then replaced. The ceiling vent in kitchen wouldn't shut or turn off, burned out and had to replace. The front exteriour light needed replacing, the exterior weathrproofing came off, the door latch needed repair, cable tv in bedroom doesn't work, fridge needed repair, storage door repaired, but should be replaced. Now the interior trim on the slide is literally falling off. More trouble with this rv than ANY of the others TOTAL in all the years we have camped. Emaild Keystone, but never heard one word from them. This summer alone, not including the repairs we have done ourselved, we have spent $1,000.00. I would be embarrassed if I sold these campers. Also - our dealer is no help. Show less