2020 Keystone Passport reviews

My wife and I started out with a pop up, graduated to a travel trailer (grey wolf) and after 10 or 12 years determined exactly what we wanted in an RV. We sought out those qualities for 2 years and in 2020 we bought that camper, the Passport 2820BH. 1st issue I had was a fluke but as the issue related to brakes I wanted to be sure so I took it to service. 2nd issue I had was no fan/no AC/ nothing at the thermostat. Service is weeks away at all reputable service centers. I asked a few questions and got enough feed back to investigate further. Turned out to be loose wires in the control/junction box in the AC unit itself. Not plugged in all the way, not latched. In both instances I contacted Keystone customer service and got nothing from them at all. The dealer where we bought it is OFF THE CHARTS on their shop rate so they will not be getting any service from us. While investigating the thermostat issue I found out that the clamps holding the ductwork onto the furnace were not tight. All of these things are signs of poor workmanship. All in all we love the camper, we are simply disappointed that these little things crop up and when they do Keystone ignores my contact efforts. POOR customer service is my biggest issue with keystone. Show less

Six months in and am regretting this purchase. Build quality is marginal. Quality control is suspect. For example, on one entrance door the one hinge had just a solitary screw where three were required. There's no stop on sliding bedroom door so unless one is careful it comes completely off its rail. The pantry shelves were so poorly anchored that one shelf collapsed in transit. All these things I've had to fix myself. But here comes the real nightmare. To date we've had three major failures: the furnace, the refrigerator and the LP gas regulator. Getting service has been a nightmare. Keystone dealers do not prioritize warranty work, so we've been without a fridge and stove for 2 weeks and it will be at least two weeks more before they can even look at it. Previously, it took 5 weeks to get the furnace replaced. Oh, do know that independent RV repair shops are reluctant to do Keystone warranty repair work due to hassles in getting paid. Marginal product coupled with poor customer service. Had combination. Show less

Layout is great, features are good. Quality is 7/10. These could be drastically improved with a bit of workmanship. 1 trip out, the door to the bedroom fell off in transit. The booth is coming apart. You can tell these are thrown together as fast as possible. I will repair myself and not under warranty because I prefer to do things right. Too bad I can’t include pics to back up what I’m stating. Come on Keystone 🤨 Show less