2020 Keystone Outback Ultra-Lite Toy Haulers Travel Trailer reviews

Bought a brand new 2021 Keystone outback Ultralite 240URS and was super excited to see my rig. Allow I do still enjoy it, the attention to detail in the manufacturing process was unfortunate. Mounting 3 sets of blinds extremely not level (easy to see with the eye), and 2 water leaks immediately after receiving the travel trailer. I guess the technicians and workers putting these together are not pushed for quality. Everything does function, just sucks to spend so much money on a brand new unit and take the hit with brining it right back to the dealer to be worked on a week after. Show less

Have owned this trailer now 2 months, the good: I like the size and layout, private extra room with fold-up bunks, that’s about where the positives end. The bad: very shoddy craftsmanship across the board just built extremely poorly. Here’s some things to know: (1) the side ramp is too narrow and storage area too small, other than dirt bikes it’s pretty useless as a “toy hauler” (2) the bottom bunk legs have a badly designed mechanism to extend them out those things broke immediately and were IMPOSSIBLE to get a part # to replace (should be covered under warranty) which brings me to (3) KEYSTONE WARRANTY DOES NOT EXIST. On their website they have a section called “warranty” but calling in for anything leads to nothing short of disastrous frustration, NO DEALERS WILL DO ANY WARRANTY REPAIRS PERIOD. Call and ask them yourself, keystone does not back their “warranty” period, you’re on your own, and good luck figuring out what the actual proprietary parts are. (4) the storage garage sliding door is poorly designed and swings/rolls right off it’s tracks easily bashing into a small wood piece as a stopper frame which guaranteed will constantly come off having the door slide right off the rail anytime you open it with normal ‘force’. (5) the table stands need to be re-enforced, that’s another guarantee, stock from the factory the table will always be wobbly and come loose if used regularly, I promise. (6) Screws can be seen everywhere you look they are not well placed, covered, or hidden they way they should be just proves how cheaply made these units are. (7) the floor plan is narrow and causes a traffic jam anytime anyone needs to get up for any reason now everyone has to shuffle out of the way and then get resituated… overall based on my experience with several trailers, I would very strongly guide you away from keystone and advise you to consider any different manufacturer of your choice. Show less

The 240URS is a bit of a trade-off. But, if you want something easy to tow with a 1/2 ton truck while giving you light toy-hauler capability, this is a good choice. The good: well, it's a toy hauler. I carry a Kawasaki Concours (670 lb) and it barely fits going straight in, but loading/unloading is super easy with the extended ramp and I literally do not notice the difference hauling loaded vs. unloaded using my Silverado 1500 5.3L. Also, it's nice that the "garage" is separated from the rest of the interior - pretty rare on a 24' hauler. The trade-offs: The slide-out bed is a bit inconvenient since you have to crawl on from the bottom - but, you do get a king bed for your trouble. There are not nearly enough electrical outlets, and the few you get are really inconveniently located. The Bad: There is a terrible design flaw: if you forget to close the rear storage door when you retract the rear slide, the slide frame will catch the door and cause significant damage. This is so easy to do that the salesman actually damaged the storage door while demonstrating the slide out on our initial walkthrough on the lot! The dealership and Keystone took care of everything, but what a ridiculous design. I now have a warning sticker above the slide button to make sure we double-check that the storage door is closed. Overall build quality is about average for an ultra-light. Stuff is a bit flimsy. But, if you want a toy hauler that you can tow with a 1/2 ton, you understand why. For me, trade-offs were worth it. Show less