2020 Keystone Hideout Travel Trailer reviews

Wouldn’t recommend Keystone to anyone! Quality and workmanship is awful. I have seams splitting, yellowed walls and just general awful care. They didn’t do track right on slide out and it just took hiring outside vendor to figure out why I kept catching. Dealership lied. I also raised some concerns when it was under warranty that they shrugged off and now as they have become bigger issues, I wish I didn’t. Do yourself a favor and run this one isn’t worth it Show less

bought a trailer about 8 months ago, and ever since it has been nothing but problems, poor build quality, leaking roof, poor craftsmanship, cheap materials. the latest of problems being my fridge quit working about 3 months ago and ever since i have not been able to get it serviced, i am in a bit of unique situation as i purchased the trailer in another state to which i currently live, and non of the "authorized" dealers are willing to repair my trailer since i did not buy threw them. i have called Keystone directly looking for some help and the answer i got was not very encouraging, while keystone did give me their sympathy (more than their dealers), they basically told me im screwed and will have to pay for the fridge myself. i will never recommend keystone to anyone i care about. customer service is 0/10, customer care is 0/10, customer experience is 0/10, and again just to reiterate build quality is 0/10 the if i thought i had a case here i would definitely be suing for false advertisement as i was told i had a 3 year warranty but i know see that was not true. Show less

We have owned 5 previous travel trailers over a course of 20 years. This Travel Trailer stepped us up a huge notch. The modern design with a gray pallet and led lighting provides a clean and sleek feeling. Quality wise this trailer is very solid with no signs of shoddy craftsmanship. The welds underneath were all clean and all seals were properly placed. Not having a slide makes it very towable. We towed this with a V6 Tacoma which handles it fine. A lot of quality for the money! Show less

I bought a brand new 2020 keystone hideout for my mother in Oct 2019. We have had nothing but problems from the start. Got it delivered set up. First time she used the shower we had a leak. Come to find out the wrong gasket was used. Hooked up to city water, had a leak. All connections were loose. Trim falling off,staples sticking out,glue seen everywhere. Just recently her outdoor led lights caught fire. Furnace has stopped working.AC has never worked. I bought brand new thinking everything should be in working order! So Disappointed in the workmanship of this trailer! Dealer and manufacturer have been no help. My mother is a senior and cannot afford the work that needs to be done. Show less

I have had my new 2020 out twice with in 50 miles from home. The first time the front compartment filled up with water getting haft my stuff wet and the second I had to put screws in the siding to keep it on until I got home, 25k for this. Would not tell my friends to buy one. Show less

Do NOT buy this RV!!! I purchased a brand new 2020 in October 2019, here is a list of current issues to date: Awning opened while I was driving and broke into pieces, Keystone does not want to repair under warranty. Microwave doesn't open, you need to pry it open to use. Screens on door and window ripped off in wind. Heater is ridiculously loud. Stairs cannot be opened onto uneven or imperfect ground or you cannot close door; I had to completely remove legs so I could even close door. Table had a giant crack in it within days of receiving, if it wasn't already there. Mattress and carpet and wood beneath retain ridiculous moisture and have ruined mattress and caused mould throughout area beneath bed. Benches are uncomfortable and even with cheap stickers do not remain in place. Tank sensors have never worked accurately. Literally no idea when to empty tanks. Blinds tensile cords are too tight and yanked screws from wall. All the blinds are horrendously cheap and kitchen blinds pieces fell apart within first week. The rust!!! In 4 months, the amount of rust on stairs, etc. is ridiculous! The fridge is too cold with no way to adjust. Freezer freezes over fast!! Most of the screws inside were not even screwed in all the way. And the customer service and warranty service? Forget it, they won't repair anything and no one will service it if I did not purchase it at their location. I am stuck with a 26k lemon. Seriously, stay away from this cheap garbage. Show less