Voted most helpful review
kayla jusseaume
Massachusetts
Reviewed on August 26, 2021
In Sept of 2019 we purchased a brand new 2020 Keystone Cougar 32BHS from camping world. we took it out for one trip in 2019 noticed the black tank flush did not work, contacted camping world and scheduled and appointment, we then closed it up for the season. In April of 2020 we opened it up and like most peop...
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In Sept of 2019 we purchased a brand new 2020 Keystone Cougar 32BHS from camping world. we took it out for one trip in 2019 noticed the black tank flush did not work, contacted camping world and scheduled and appointment, we then closed it up for the season. In April of 2020 we opened it up and like most people started getting it ready for the season. That's when the problems started rolling in. It was a few days before our first trip and i had the camper open all the slide were open, i walked over to the camper and heard a noise that sounded as if the ac was on, the bunkhouse slide somehow turned itself on and was continuously running, to the point where the wires were so tight they would not even move, we had a tech come out before the pandemic and look at it the motor bearings were broken and it would need to be replaced. at this point the pandemic hit and my husband and i had to manually push the slide in and ratchet strap it so we could drive it to camping world. after that occurred the dining room/kitchen slide motor also needed to be replaced because it wasn't working properly the in command center was glitching and not working properly. after that whole situation we eventually got it back, we took a camping trip on a long weekend and it was under 60 degrees out the heat would not turn on, the in command center was frozen there was nothing working on it, we could not make anything function. our fridges thermo fuse broke in the middle of the same trip and we went a whole weekend without a working fridge or freezer, and the slides would not function. we had to manually reboot the whole system. now our battery is not working properly and wont take a charge. i love the layout of this camper it is super family friendly especially if you have a lot of kids, but the problems that i have had with it are not worth it. It could have been designed to have better storage and the kitchen cabinets could have more shelves inside of the cabinet itself. if i didnt have to worry about what is going to break next or worry about something happening it would be a great camper.
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