RV Type
Make and model
Floorplan
Year
2020 Keystone Cougar 5th Wheel reviews
Liveability
3.5
Overall quality
2.9
Floorplan
4.1
Driving/towing
4.0
Factory warranty
2.9
Reviews
Stars Refinement
10 ratings and reviews
Voted most helpful review
craig strom
Reviewed on January 15, 2023
RV reviewed 2020 Keystone Cougar 315RLS
3.4
I hate the quality of this unit!! What a spaghetti mess of wiring. expect fake wood trim molding to peel its vinyl covering exposing press board. expect water fittings to spring leaks non stop. VERY poor insulation , furnace runs non stop due to all the air drafts. ALL holding tanks gauges are never even cl...
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I hate the quality of this unit!! What a spaghetti mess of wiring. expect fake wood trim molding to peel its vinyl covering exposing press board. expect water fittings to spring leaks non stop. VERY poor insulation , furnace runs non stop due to all the air drafts. ALL holding tanks gauges are never even close to accurate. interior panels and trim come loose in transit due to little pin nails not being fastened into structural unit. water pump is extremely loud and vibrates the whole rig, ( even after insulating) and making sure nothing is against any structural objects. cant replace mattress with another unless you sacrifice for a smaller size. factory mattress collapses after two weeks of use. NOT enough structural support for floor bracing as unit has been to dealer twice for serious floor issues. DID I MENTION THIS IS A 2020 MODEL? ran out of space to write all other failures. " DONT BUY" your welcome!! also GENERAL RV IS JUST AS BAD!!! they do awful work. make sure to inspect all work before leaving their facility as they are LIARS !!! I approve this review CRAIG STROM. I wish I
had never purchased!!! what a 50k loss. NEVER AGAIN !!
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
Voted most helpful review
Derek D Ridgeway
South Carolina
Reviewed on January 29, 2022
RV reviewed 2020 Keystone Cougar 368MBI
5.0
Pros-Great floor plan and great for every camping adventure. Pulls great and easy to set up and tear down.
Self leveling is a great feature. Very luxurious and great for a larger family.
Cons-none...
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Pros-Great floor plan and great for every camping adventure. Pulls great and easy to set up and tear down.
Self leveling is a great feature. Very luxurious and great for a larger family.
Cons-none
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Cody
Idaho
Reviewed on January 16, 2022
RV reviewed 2020 Keystone Cougar 366RDS
5.0
Great trailer for couples looking to explore in comfort with room to spread out. Tons of storage, homey feel, and plenty of features. Trailer tows great and the auto-leveling jacks make setup a breeze....
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Great trailer for couples looking to explore in comfort with room to spread out. Tons of storage, homey feel, and plenty of features. Trailer tows great and the auto-leveling jacks make setup a breeze.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
ermond nathanson
California
Reviewed on May 19, 2021
RV reviewed 2020 Keystone Cougar 364BHL
1.0
What a royal piece of crap! Plain and simple poor workmanship and horrible construction. This company should be closed total junk I never would ever purchase an rv from this company. I would like to tow it down to their factory and burn it in front of them. I had problems from day one and it just keeps gettin...
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What a royal piece of crap! Plain and simple poor workmanship and horrible construction. This company should be closed total junk I never would ever purchase an rv from this company. I would like to tow it down to their factory and burn it in front of them. I had problems from day one and it just keeps getting worse. The shower floor pan is made of paper thin floor which broke, and the cheap faucet behind the wall was leaking ruined all my floor in the rv. This is the latest I am building a real shower pan and re doing all my floors in the rv. All bathroom and kitchen. They never put the shower in properly a total mess and it always was wobbly no support ruined my floors in the rv. I had lots of issues from day one its been a nightmare. I had to change the converter and my main ac quit working as well had to fix my hot water heater and my furnace quit working. Its an on going mess. I got a contractor re doing my floor and I am custom making a new shower which will not ever break everything in this rv is bottom shelf and not worth a dime. Poor construction! Do not ever buy anything from this company
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
Voted most helpful review
David Boggs
Virginia
Reviewed on March 29, 2021
RV reviewed 2020 Keystone Cougar 315RLS
3.0
I am having issues with Keystone RV following through on warranty issues. They keep dragging their feet on addressing issues.
I have contacted their customer support and they take their time on responding, then drag out any assistance....
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I am having issues with Keystone RV following through on warranty issues. They keep dragging their feet on addressing issues.
I have contacted their customer support and they take their time on responding, then drag out any assistance.
Livability
4.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Samantha Canfield
Texas
Reviewed on February 10, 2021
RV reviewed 2020 Keystone Cougar 27SGS
3.0
We went with the 27sgs 5th wheel because we really liked the look and floor plan (especially the full shower and storage in bathroom). The living space is very open and the kitchen has a lot of storage for a camper!
CONS-The electric fire place has never worked and is mounted into the entertainment center....
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We went with the 27sgs 5th wheel because we really liked the look and floor plan (especially the full shower and storage in bathroom). The living space is very open and the kitchen has a lot of storage for a camper!
CONS-The electric fire place has never worked and is mounted into the entertainment center. Flipping breakers doesn't help. We would have to tear the whole thing out to try and see whats wrong. The central heat also doesn't work, only blows room temperature air, regardless of if its on gas or electric. Not even 6 months in and the molding has come loose in some places on the ceiling so its not like a high traffic area that we could have caused. Our wardrobe door just came unglued from the frame one day when my husband opened it. The handle and middle part just slid right off. Not long after one of the drawer faces in the closett did the same. I know campers are made with lighter materials than a house but we aren't particularly rough on it and try to take care and make repairs. There is no explanation for the fireplace and heat to not work and no one has been able to help us.
Livability
3.0
Overall quality
2.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
Voted most helpful review
Rema Williams
Alabama
Reviewed on September 30, 2020
RV reviewed 2020 Keystone Cougar 364BHL
5.0
This RV has a Lot of nice perks. I love the stereo you can listen to it inside and outside at the same time. Has fancy lighting around the island. The front of the fifth wheel has some fancy lighting. The leveling system Is automatic. The awnings have lights on them. There’s a lot of room if you have ...
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This RV has a Lot of nice perks. I love the stereo you can listen to it inside and outside at the same time. Has fancy lighting around the island. The front of the fifth wheel has some fancy lighting. The leveling system Is automatic. The awnings have lights on them. There’s a lot of room if you have grandkids over or if you have children. The second bedroom has a bunk on top that’s a regular size Bed that you can walk under to the bottom bed. It Has a large closet with some drawers. Lots of storage under the bed in the second bedroom. Has a bathroom off of that second bedroom. There’s a lot of storage in the kitchen under the benches around the table there’s storage under there in a very large pantry. The shower is very roomy both of the toilets in both bathrooms is porcelain. There’s a medicine cabinet in both bathrooms. There’s Cabinets under both sinks in the bathrooms. In the big bathroom there’s an extra cabinet with two drawers and two shelves. In the master bedroom the storage underneath the bed. There’s two side tables above the side tables or two cabinets. There’s a closet for clothes. And six drawers Under the closet. Above the bed in the in the master is a big window that you can look out of. From the outside you can’t tell that it’s a window. This is a very very nice RV. We love it.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
Voted most helpful review
Kevin
New Hampshire
Reviewed on September 8, 2020
RV reviewed 2020 Keystone Cougar 367FLS
2.4
We Bought our camper from Camping World in Center Conway NH. NOT A FAN. Had a delivery overview of camper. Never mentioned to us anything about the little things about the camper. Didn’t know until we had issues with the TV that a Shade was over head. Also a control for owning on the outside for 3 ...
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We Bought our camper from Camping World in Center Conway NH. NOT A FAN. Had a delivery overview of camper. Never mentioned to us anything about the little things about the camper. Didn’t know until we had issues with the TV that a Shade was over head. Also a control for owning on the outside for 3 months. Keystone doesn’t pay any attention to details.
Livability
3.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
Voted most helpful review
Kim Carter
Virginia
Reviewed on May 8, 2020
RV reviewed 2020 Keystone Cougar 364BHL
2.8
Let me start by saying I have never posted a negative report, but this is necessary. I am an elementary school teacher, I work hard, don't ask for much, but to enjoy life not only when I get to be with all of my kiddos in class but also when I'm with my family on the weekends. Putting my trust in Keystone wa...
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Let me start by saying I have never posted a negative report, but this is necessary. I am an elementary school teacher, I work hard, don't ask for much, but to enjoy life not only when I get to be with all of my kiddos in class but also when I'm with my family on the weekends. Putting my trust in Keystone was a mistake. We purchased this RV new two months ago. This is our third RV, but our first Keystone We purchased it because of the full bed in the second bedroom, the center island, 1/2 bath and outdoor kitchen. Unfortunately, on our third trip within that first month of owning it, the automatic leveling system broke and had to be fixed along with the water tank sensors. The light fixers in the ceiling keep falling off as well. The biggest issue with the RV is the refrigerator. It also broke on the same third trip, which was very disappointing since we had to scramble to find coolers and ice. We brought it back to Camping World, where they had it for three weeks while waiting for permission from Keystone to replace the refrigerator. We finally got the new one installed brought it home, turned it on and the new one is also broken. Camping World is asking us to bring the RV back so that they can ask Keystone for another replacement. I'm ready to ask for a refund. Worst purchase ever and I urge anyone interested in purchasing a Keystone to look at other brands. Our last RV was a Forest River, I loved it, the floor plan of the Keystone is the only reason we switched.
Livability
3.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
2.0
Voted most helpful review
Curt Sovey
Wyoming
Reviewed on December 27, 2019
RV reviewed 2020 Keystone Cougar 367FLS
4.2
We haven't had it out yet, had to take it back to the dealer to have a couple of defects fixed already. The front door hard to open and close, a couple of outside storage compartments doors wouldn't latch, hope they fix it.we dont use it alot right now, maybe twice a year, 3 weeks in August and maybe take it ...
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We haven't had it out yet, had to take it back to the dealer to have a couple of defects fixed already. The front door hard to open and close, a couple of outside storage compartments doors wouldn't latch, hope they fix it.we dont use it alot right now, maybe twice a year, 3 weeks in August and maybe take it to the black hills this spring. Eventually we hope to go cross country and take our time doing it.its sad you spend big money on something and have problems.
Livability
4.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
4.0
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