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2020 Highland Ridge RV reviews

3.1 (11 reviews)
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Liveability
3.2
Overall quality
2.5
Floorplan
4.0
Driving/towing
3.8
Factory warranty
2.0

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11 ratings and reviews

Voted most helpful review

Jonathan

California

Reviewed on April 30, 2022

RV reviewed 2020 Highland Ridge RV Open Range 322RLS view listing

5.0
awesome in all weather conditions we were in temps as low as 15 degrees homey . this unit has all you need to be self contained while traveling . you stay and do laundry you do not have to got to a laundry facilitie !... read more
awesome in all weather conditions we were in temps as low as 15 degrees homey . this unit has all you need to be self contained while traveling . you stay and do laundry you do not have to got to a laundry facilitie !
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Forrest Laurence Smith

Nevada

Reviewed on November 3, 2021

RV reviewed 2020 Highland Ridge RV Mesa Ridge 323RLS view listing

3.2
We purchased this unit from a SLC dealer last year right after Christmas with the intent it would be our "retirement" home for full time RVing. Great floorplan and options, very easy to tow. But lots of little nit-picky problems resulting in several return trips to dealer to fix, and we are 250 mile... read more
We purchased this unit from a SLC dealer last year right after Christmas with the intent it would be our "retirement" home for full time RVing. Great floorplan and options, very easy to tow. But lots of little nit-picky problems resulting in several return trips to dealer to fix, and we are 250 miles away so it is quite expensive to do so. The biggest problem however is the vinyl cover over the dinette slide out on the curb side. The cover was curling up at the leading edge. We had noticed it during the original sales view but the salesman advised it was due to the extreme cold and no heat in the unit. The walk thru service rep also said the same thing, and that it would lie down once the unit warmed up. Wrong! We brought it back to be fixed and the dealer and Jayco/Highland Ridge denied warrant saying it was to design specs. We discovered the cover was hitting the base of the kitchen island when the slide out was retracted. After discussion with both companies again, they still insisted it was to design specs. Further research by myself, I found the cover was 3/4" longer than the opening between the slide out and the kitchen island. This is a major trip hazard and safety issue. After nearly a year the raised edge is nearly 2" in height. Again both companies are denying there is an issue despite photographs and specifics on measurements. Now neither will return my phone calls or emails. Nice unit but no product support at all. Time for a lawyer I guess.
Livability
3.0
Overall quality
3.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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Helpful (13)

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Voted most helpful review

Patrick Owens

Rhode Island

Reviewed on October 11, 2021

RV reviewed 2020 Highland Ridge RV Open Range Light 275RLS view listing

2.8
The trailer looks beautiful but, looks are deceiving. This trailer is a piece of junk. We bought in late 2019 and haven't been able to enjoy it for a full season since we bought it. It went back to the manufacturer...., Twice! The very first time we took it out, the kitchen slide out wouldn't go back in. The ... read more
The trailer looks beautiful but, looks are deceiving. This trailer is a piece of junk. We bought in late 2019 and haven't been able to enjoy it for a full season since we bought it. It went back to the manufacturer...., Twice! The very first time we took it out, the kitchen slide out wouldn't go back in. The dealership sent it back to the manufacturer with a list of problems they felt needed to be repaired. The manufacturer fixed the slide out and nothing else. Of course the manufacturer didn't agree with all of the problems identified by the dealership, and sent it back to the dealership, only to have the dealership reject it and send it back a second time. Since we've had it, the fridge quit working and we've two leaks in the water system. By the time I retire in six years, at the rate it's going, the trailer won't be serviceable enough to take anywhere. Save your money, don't buy Open Range. At just over $4000.00, even the extended warranty isn't worth the paper it's written on. Our first and last travel trailer. We're fed up, we're selling this piece of shit!
Livability
2.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Voted most helpful review

Lindsay Waterman

Texas

Reviewed on September 17, 2021

RV reviewed 2020 Highland Ridge RV Open Range OF427BHS view listing

4.6
We love the Open Range 427BHS. We realized after 18 months we do not utilize the outdoor kitchen, so that has been a wasted feature for us and a waste of valuable space. The floor plan is great. We are a family of 5 and have lived in our 427BHS for 18 months, and have no complaints. There are minor things I w... read more
We love the Open Range 427BHS. We realized after 18 months we do not utilize the outdoor kitchen, so that has been a wasted feature for us and a waste of valuable space. The floor plan is great. We are a family of 5 and have lived in our 427BHS for 18 months, and have no complaints. There are minor things I would tweak if I could, but overall this is a great unit.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

William Barnett

Alberta

Reviewed on July 22, 2021

RV reviewed 2020 Highland Ridge RV Open Range 371MBH view listing

4.8
great for me and family lots of room for my kids and grandchildren worked really good in cold weather and 2 air conditioners kept in cool in 40c I've had it 1and half year's no problems so far .I mostly park it in my own lot... read more
great for me and family lots of room for my kids and grandchildren worked really good in cold weather and 2 air conditioners kept in cool in 40c I've had it 1and half year's no problems so far .I mostly park it in my own lot
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
4.0
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Voted most helpful review

Lauren white

Idaho

Reviewed on December 22, 2020

RV reviewed 2020 Highland Ridge RV Open Range OF374BHS view listing

1.8
Bought brand new 2020 42 ft 374 MBH Worst camper ever! Horribly built, Chinese crappy material, fake stainless steel, heater vents full of Debris! Heater didn’t work day 1! New heater put in and it melted bathroom floor! Dealer cut out around vent and left styrofoam in vent along with the wood and meta... read more
Bought brand new 2020 42 ft 374 MBH Worst camper ever! Horribly built, Chinese crappy material, fake stainless steel, heater vents full of Debris! Heater didn’t work day 1! New heater put in and it melted bathroom floor! Dealer cut out around vent and left styrofoam in vent along with the wood and metal shavings from factory and a malfunctioning heater that melted floor and sent it back home to a family like that! Smelt something smouldering in the middle of night, I ran to that same vent and saw styrofoam melting with a small flame! 1 year later ( yes they left us like this for a year) the repairs are done, but worse than prior, heater still doesn’t shut off dispite thermostat being set ( new one) and ac turns on half the time instead of heater! The floor is peeling away from the wall they caulked it to the same day we got it back! Big bubbles in floor now which was a seamless floor they put a crooked tack strip in door way and door trim on the floor to try and hold the floor down! Only on half bathroom they broke sink underneath fixtures and left it leaking everywhere, and put in a shattered vent when it wasn’t broke before! It was so bad that I thought it was a prank or they had purposely done it this bad! There are about 20 more massive issues this unit has! Awning arm snapped missing my head by 1/4 inch and with such force it bent the arm elbow sideways 2 feet touching the dining Rm window! It was installed a inch too far over so it snapped randomly at no fault of ours! We were told that our vacuum bonded seal floor was bad in master and they couldn’t fix only manufacturer can. Next visit it miraculously wasnt that anymore and they shimmed a piece of wood to stop the popping sound! Well it didn’t it made it much worse and then caused a huge line with a 1.5 inch virtcal hump on master bed floor that trips you every time! Dealer also cut perfectly good wire in underbelly trying to figure out why he wasn’t getting power then after he cut cords to water pump and got power he realized he didn’t run it to inverter box! Then he spliced the ruined unnecessarily cut water pump wire back together ! There are so many big issues to list! We were offered $10,000 less for unit than what we paid by dealer because they could see a lawsuit brewing which was not cool considering it was defective from day 1 and they have put us though hell, but when We asked for them to put it on paper and not just a sticky note he said ok went inside then came back out empty handed and told us that he had been advised not to. We are not the type of people to sue or threaten a lawyer, we’re good honest hardworking people, but at this point we don’t have much choice! This unit was a dud right out of manufacturer but I think the dealership is responsible for all the shotty botched work and mistakes they made! My 9 year old boy could’ve fixed it better!
Livability
2.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
2.0
Factory warranty/support
1.0
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Voted most helpful review

Amber

California

Reviewed on June 25, 2020

RV reviewed 2020 Highland Ridge RV Highlander HF350H view listing

4.4
We have owned the Highland Ridge h350 for a few months. We found some basic issues with the rig on inspection. Decals were missing, cracks in the front lighting and the glass in the cabinets are loose. The dealership we bought from has poor service and we are hoping they fix everything. Otherwise, we are very... read more
We have owned the Highland Ridge h350 for a few months. We found some basic issues with the rig on inspection. Decals were missing, cracks in the front lighting and the glass in the cabinets are loose. The dealership we bought from has poor service and we are hoping they fix everything. Otherwise, we are very happy with the 5th wheel. The kitchen and bathrooms are awesome 👌 layout is great.
Livability
5.0
Overall quality
4.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
3.0
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Voted most helpful review

Victoria

Washington

Reviewed on April 16, 2020

RV reviewed 2020 Highland Ridge RV Open Range Ultra Lite 2910RL view listing

2.8
Kitchen slideout motors are not synchronized. Can take up to 18 tries to close the slideout. In the end the slideout pulled exterior molding away from exterior trailer wall. Severe water leak in kitchen slideout resulting in needing new flooring which they could not match and had to cut pieces from under th... read more
Kitchen slideout motors are not synchronized. Can take up to 18 tries to close the slideout. In the end the slideout pulled exterior molding away from exterior trailer wall. Severe water leak in kitchen slideout resulting in needing new flooring which they could not match and had to cut pieces from under the sleeper sofa. Say what in a 2020 trailer? And needing to replace the end table closest to the slide because mold formed from the severe leak. But the worst part is that the dealership has had the trailer for 9 weeks since February 8th, 2020 and it still isn't repaired. Is this a lemon and what is the lemon law for trailers?
Livability
4.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

Ronnie

Oklahoma

Reviewed on February 13, 2020

RV reviewed 2020 Highland Ridge RV Open Range Ultra Lite UT2910RL view listing

1.8
This RV is trash and unusable below 32 degrees. The refrigerator will freeze up even though you have a 4 seasons package. They admitted their RV isnt for use in winter time yet they market it is well consultation for all 4 seasons.... read more
This RV is trash and unusable below 32 degrees. The refrigerator will freeze up even though you have a 4 seasons package. They admitted their RV isnt for use in winter time yet they market it is well consultation for all 4 seasons.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Voted most helpful review

Jeremy Owens

Texas

Reviewed on February 12, 2020

RV reviewed 2020 Highland Ridge RV Silverstar 373RBS view listing

1.2
Worst investment of my life. Bought a brand new 2020 and in the first week have over 25 items that do not work some small, some major. First week rear bathroom not working, lines reversed and after multiple attempts to fix found out they installed small line instead of 3”. Door cannot lock, water heater... read more
Worst investment of my life. Bought a brand new 2020 and in the first week have over 25 items that do not work some small, some major. First week rear bathroom not working, lines reversed and after multiple attempts to fix found out they installed small line instead of 3”. Door cannot lock, water heater does not work, slides leak all within the first week and I haven’t even added in the small stuff. When talking to them about warranty, even extended warranty only response from Company or place we purchased is bring it in and we will see if or when we can get parts to fix. Half them time no response when scheduling appointments then tell us dates and times don’t work for them even though we bought this brand new with extended warranty over $80k out of our pocket and nothing from them. Think wisely and stay clear of Highland Ridge as their warranty means nothing and customer service is some of the worse I have seen in the industry!! Also they make you give at least one star to even place this review when really they should get none, FYI. Don’t make the mistake we did!
Livability
1.0
Overall quality
1.0
Floorplan
2.0
Driving/towing
1.0
Factory warranty/support
1.0
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