2020 Highland Ridge RV Mesa Ridge Travel Trailer reviews

We purchased this unit from a SLC dealer last year right after Christmas with the intent it would be our "retirement" home for full time RVing. Great floorplan and options, very easy to tow. But lots of little nit-picky problems resulting in several return trips to dealer to fix, and we are 250 miles away so it is quite expensive to do so. The biggest problem however is the vinyl cover over the dinette slide out on the curb side. The cover was curling up at the leading edge. We had noticed it during the original sales view but the salesman advised it was due to the extreme cold and no heat in the unit. The walk thru service rep also said the same thing, and that it would lie down once the unit warmed up. Wrong! We brought it back to be fixed and the dealer and Jayco/Highland Ridge denied warrant saying it was to design specs. We discovered the cover was hitting the base of the kitchen island when the slide out was retracted. After discussion with both companies again, they still insisted it was to design specs. Further research by myself, I found the cover was 3/4" longer than the opening between the slide out and the kitchen island. This is a major trip hazard and safety issue. After nearly a year the raised edge is nearly 2" in height. Again both companies are denying there is an issue despite photographs and specifics on measurements. Now neither will return my phone calls or emails. Nice unit but no product support at all. Time for a lawyer I guess. Show less