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2020 Fleetwood Southwind Class A - Gas reviews

4.6 (2 reviews)
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Liveability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty
3.0

Top 10 Class A - Gas

Reviews

Stars Refinement

2 ratings and reviews

Voted most helpful review

Brett Ellis

Reviewed on January 17, 2023

RV reviewed 2020 Fleetwood Southwind 35K view listing

5.0
We love the Fleetwood Southwind. We bought the most popular 35K model and love it. The only reason we are selling ours is because we enjoy it so much and want to take even more people with us to ball game weekends. Otherwise the 35K is perfect for a couple or 2 visitors. The 1 /2 bath is great when you have g... read more
We love the Fleetwood Southwind. We bought the most popular 35K model and love it. The only reason we are selling ours is because we enjoy it so much and want to take even more people with us to ball game weekends. Otherwise the 35K is perfect for a couple or 2 visitors. The 1 /2 bath is great when you have guests staying with you. The floor plan offers a washer/dryer option for long stays. We especially like the 2 air conditioners living in Florida, and the indoor fireplace on cool evenings. The LED lighting on the awning is awesome when watching TV outside. The 22.5 inch tires make for a smooth ride. You cannot go wrong with the the Fleetwood Southwind 35K. We love it so much we are purchasing a bigger Fleetwood Southwind.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
5.0
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Voted most helpful review

Paul Caron

Florida

Reviewed on March 27, 2021

RV reviewed 2020 Fleetwood Southwind 34C view listing

4.2
Let me start off stating that the RV itself is exactly what we were looking for and the quality of the Southwind is great. This is our 4 motor home, we've owned a 5th wheel as well, so we aren't so naïve to think that they don't come with issues. I like to say that it isn't the bugs that make an RV as mu... read more
Let me start off stating that the RV itself is exactly what we were looking for and the quality of the Southwind is great. This is our 4 motor home, we've owned a 5th wheel as well, so we aren't so naïve to think that they don't come with issues. I like to say that it isn't the bugs that make an RV as much as it is the way that customer service and support handles it. That's where this 1 star comes from and let me be clear that it isn't the factory that's the problem, dealing with the service department at General RV in Ocala is tied for the worst experience that I've had. From service advisors quitting and my unit not being transferred to another until I place several unanswered calls to the service manager. I needed to contact the finance manager, who is excellent, to get a response. The next, new, advisor guarantees me that she would stay on top of it but that didn't last. I kept being told that all of the issues were corrected and it would be ready soon. Then I'm told that Factory warranty was the problem so I called them. It seems that general was so slow in following up with them that they closed the ticket out! Then I talked to the factory warranty manager and he asked me if I had looked at General's fix on one of the slides? 2 of them had gouges underneath, I replied no I hadn't. He then suggested I look at the fix so I then made arrangements to look at the progress. Fast forward to my unit tour, my tech advisor took me to my unit at which time I started to loose it, it had been there for 5 weeks and hardly anything was done. I had been asking her to verify what had been done and most of what was supposed to have been done had not. The slide bottom that I went to look at was noting more than a patch job. Instead of removing the end corner edging they simply cut the panel at the edge and glued the new panel edge over the top. This is when I demanded to speak with the service manager an shop foreman. Now I know why the factory rep wanted me to look at this. This isn't the extent of my issues with the RV landing in this black hole of ongoing service issues. The finale to this relationship was the absolute worst customer service ever! I went in to pick up my unit and my service advisor insisted that we test all the issues because some were repeat concerns. She wanted me to start my generator to run the electric water heater long enough to heat up the hot water since I complained that it didn't get much over 105 /-. I replied that I wasn't going to use my generator to do that. Her and the service advisor then asked me to drive it to a power panel on the other end of the parking lot. I did as I was asked, after about 20 minutes I opened the hot water faucet to discover there wasn't any water in the tank. I'm glad it was just time wasted and not generator fuel. She then asked me to drive it to another spot that had water and electricity, which I did. She connected my water and power and came inside my coach. She then asked me why I chose that RV and I told her the reasons. I then commenced to tell her that I will never buy another RV from General ever again. I listed all of my complaints with her as well as the service manager. I never raised my voice, kept it direct without being angry, which wasn't easy because I sure had a right to be. She then excused herself and went inside the store. 5 minutes later an assistant service manager comes out and knocks on my door. He tells me that I need to move my rig because it is blocking access to this equipment. I explained to I was told specifically to park it there and if he wanted me to move that he'd need to disconnect me. While he was getting a tech to disconnect me I went inside to use the restroom and when I came out it was disconnected and parked facing the street. He said I was done and I needed to go. A few days later I emailed them and asked them to set my replacement floor times at the front desk so I could pick them up? They supposedly misplaced them and kept telling me that they would get them to me. I have yet to receive them. Let me repeat, everyone was great to work with until I needed the service department. Even the operations manager couldn't be bothered to respond to me directly.
Livability
5.0
Overall quality
5.0
Floorplan
5.0
Driving/towing
5.0
Factory warranty/support
1.0
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Helpful (4)

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