2019 Thor Motor Coach Aria Class A - Diesel reviews

We bought Aria 3401 used with 8500 miles, and have had great experiences ever since. We have put 9500 miles on it, and collectively close to 60 nights on the road. The original owner's file showed minor factory fixes when the unit was new. We love everything about our Aria, and get loads of compliments from our RV friends (many have luxury coaches). With a couple of issues, Thor phone support was able to talk me through them, they had a great attitude and are available 24/7. Regarding RV's in general...you wont find a model or manufacturer that avoids the negatives as posted here. RV's are complex and can come with manufacturing issues. Understandably, the worst experiences of a new owner always get posted on an online forum. *Key - Dealerships are independent; In general, the poor level of RV dealership service centers in the industry doesn't help, and manufacturers take the heat. Thor, Winnebago, Tiffen, etc.. are the manufacturer and are responsible for improving their build quality, but these manufacturers have no control over the repair schedules and lack of urgency that dealerships display. I think the majority of owner frustrations are amplified by the poor service from dealerships taking months to rectify issues on an exciting new toy that costs in excess of $200K. Show less

Great quality cabinets and great layout. Very poor craftsmanship. Unlike the factory video, no quality over site! Had a lot of simple problems that better craftsmanship or good quality oversight would have prevented!! No excuse for this at this price level!! Shop elsewhere!!!!!! Show less

Great floor plan; however, the quality of the motor home is extremely poor. We’ve had issues with the AC, outside tv has been replaced by us personally, the rear ladder is not very sturdy, right side headlight cover fell off and I could go on. Very disappointing experience and we met another couple last November who have had the same experience. There are other brands. Make sure you do your homework when buying a Thor Aria. We are greatly disappointed and will have to impact resale. Show less

After months of research, looking at all options for a new Class A motorhome. We decided on the Thor Aria 3901. We were very impressed with the floor plan and all the upscale features on it. We purchased a used 2019 Thor Aria 3901. It was out of warranty by 2 months. WE have a list of 30+ items that should have been fixed while under warranty. The prior owners apparently was so fed up with the quality of the rv, they traded it in on a Winnebago. WE contacted Thor. They said, it is our problem, not theirs. So my conclusion, after many conversations and emails with Thor is: They do not care about their consumers, they don't care about their finished product, and they don"t care about their reputation!!!!! Show less

Purchased brand new Aria 4000. It had numerous defects and still sitting in shop 3 months later. Lost my money, my summer and it keeps getting worse. Bought at Camping World and they have been horrible, 852 BBB complaints from this Myrtle Beach location in last 3 years. One star rating. Thor informed me that they "fully expect their motor homes to have plumbing fall out, trim fall off and numerous other problems when it goes bouncing down the road 200 miles from the factory" They said it was not their job to do quality control, it was the dealer's job to rebuild it before selling to a consumer. They explained that they have no warranty on new motor homes and good luck suing them, because essentially that is the threat from everyone that buys one. Thor should be out of business. The good news is that the word is getting out and reputable dealers are dropping them. Their sock value is down about 70% in the last 18 months so hopefully they will be gone soon. I was told by a large National reputable dealer that even though my Thor is brand new, they would wholesale it if I traded it. They were a Thor dealer and experienced so many problems that they will no longer sell one to a consumer. Show less