2019 Keystone Springdale Travel Trailer reviews

I purchased the trailer July 2019. The layout of the trailer was exactly what I wanted. It came with a full size refrigerator which is great accept the refrigerator stopped working. Scotts in Tom's River New Jersey told me it was covered for 2 years. I contacted the appliance company who told me it wasn't covered. I than contacted Whirlpool who told me the refrigerator was manufactured in 2018. The warranty expired before I took possession of the trailer. I am now stuck with the bill. This is unacceptable. The trailer has been on a permanent site at a campground. Show less

Love the layout and storage. However the quality of this camper is awful. This is the third camper we have owned and had no issues. The ceiling is peeling in five different spots and the table feel the first time it was laid on. This camper will not last and the resale will be awful. I do not recommend this. The company also will do nothing about the damage. Show less

I previously owned a Terry & had no problems. Our Springdale has had 1 issue after another. Leaky awning, roof tear, 3 tire blow outs (axel wear), outdoor sink had major plumbing issue, breakaway emergency brake disengaged, & electric tongue jack malfunction. Our dealer (R & R N. Spokane) always willing to fix = + + + $$$$. I’ll never by Keystone again! Show less

One of the main side windows guide broke. The dealer submitted it two times to Keystone for warranty but they refused both claims. The 2020 QB was brand new. The kitchen sink faucet leaked really bad. Keystone fixed that. The hot water heaters element for electric use had to be replaced. The side molding around the sink is falling off. IMHO Keystone builds horrible trailers. This 2020 QB is a 2019 model. Show less

This is our first RV and so far we have really enjoyed it. We bought it this January and have since taken it out for two local weekend trips and two long distance, multi-state trips. It is a starter-grade TV so quality is not top-notch, but it still good enough to survive all those trips with only a slight kitchen water line leak (after travelling on horrible Illinois and Michigan highways for several days). Although the trailer is long, we only had trouble maneuvering it into a site at Interlochen State Park in Michigan which had lots of Pine trees, but it wasn't impossible. We upgraded the bed to a residential queen which wiped out the space at the end of the bed, but having the entry to the bathroom off the bedroom helps. Even though we didn't rate th is unit all 5 stars, it is of excellent quality and size for a starter RV. Please email if you have questions, I would be happy to help! Show less

I'll start with the good stuff. I like the layout OK. The bunks are wider than most and the open floor plan makes it feel roomy. Now for the not so good, The biggest issue is the welding on the tongue. I had to take it to shop and have some welds redone they were so bad. I found a loose crimp in the battery cables and when I checked the rest of them, one ring connector just fell off and most were loose due to poor crimps. I completely rebuilt all of them properly. They should be ashamed of the extremely poor quality job done on the battery cables. Overall construction is very poor. The wall panels are buckling out at the seams. The dealer gave me trim strips to cover that up. (I was in a rush to leave town after the purchase and did not have time for them to spend days fixing everything). The shower enclosure is buckling out from the wall and when you push it back you can feel the glue stick momentarily then release. The dinette support for converting to a bed was falling off. The dealer screwed that back on before I left. The TV mount area has a sticker identifying it as such, but there is no added support behind the marked location. The screens on some windows and the roof vents do not even come close to sealing the windows against bugs. There are huge gaps in the window screen, and the roof vent screens constantly fall off. The crank out window does not close tight and you have to go outside to push it closed. The table is on 2 support legs and they were installed very crooked. The drawers are mounted crooked and do not close. The bathroom door is so poorly fitted it will not stay closed. The "Solar Ready" feature is a joke and has a red wire connected to a black wire then back to red. Proper wire color codes should be adhered to by a manufacturer. The fused wire form the SAE connector was also wired incorrectly to a circuit breaker instead of directly to the battery as solar should be. The plastic wheel well trim is warping and pulling away from the sides. The entire camper has wood dust and metal shavings left everywhere. No attempt was made to clean it out after construction. The paint on the trailer frame is very poor and covered with rust already. In general, the poor construction shows up in many places. There are glue stains on the paneling and floor. It is obvious that Keystone is concentrating on quantity over quality. And how is it that in this day of electronics that there is no way to charge a phone from a USB port connected to the battery? Even a cheap RV should have 12 volt outlet installed. As you might guess, I do not recommend this trailer! Too bad I can't included photos in this review to show these issues. Show less