2019 Keystone Cougar Travel Trailer reviews

I’ve put 2500 miles on the trailer. You know it’s there behind you but it does make the overall ride more comfortable in the truck. The accommodations in the trailer are adequate for longer duration trips and are great for short one as well..just pull-in or back-in, let the levelers work by pushing a button, hook up the water power and sewer and life is easy. I’ve setup and settled in low as 25 minutes. Show less

This is a great camper. It sleep 7 comfortably, more with younger children. It has ample space for indoor sleeping and preparing food. The water heater does quite well for heating 6 gallons at a time (both, gas and electric). An upgraded bed makes it far more comfortable in the bedroom as well. The hide-a-bed couch is comfortable. One draw back is the lack of built-in storage for clothes, but a properly stage suitcase under the bunks resolves that. All the bugs have been worked out and it operates like a champ, even the AC on a 20amp service. Show less

We purchased this unit in April of 2019, and used it 3 times. It is now sitting at the dealer where we purchased it. The roof is coming apart which caused leakage between the walls. The slide is bowing which is also causing leakage. The fresh water line is not working. There are numerous other things wrong. The manufacturing of this unit is very poor. I wish we would have read the reviews before purchasing. At this point keystone said they would pay for repairs, well its under warranty, so I would hope so. We don't want the unit back, based on if there is water between the walls, its going to cause further issues. We owned a Jayco for 16 years previous, and never had issue like this. Also it states 1/2 ton, no way can a 1/2 ton pickup pull this unit. Very dissapointed customer. Show less

Bought this rv brand new right off the lot the back door doesn't close right 2 of the windows dont close right big quarter inch gaps . Shelf behind TV broke on the first trip didnt hardly have anything on it (dvds). I have been into house building construction for 10 years and the shelf had bare minimum amount of staples and screws and was the worst design I have ever seen. After the shelf I decided to look closer at everything and come to find that the welding over most of the rv frame work is some of the worst welding I have ever seen and I have been steel fabricating for 3.5 years and have a my wabo and AWS 3g and 4g certifications. They are poor enough that I fear that my rv is going to fall apart and I will spend plenty of time redoing the welds. I will never buy a cougar rv again and would highly recommend to anyone to never buy one either. Show less

1.Could not even take it camping right after purchasing. Furnace would stop working after 2 mins of running. Took it back to the dealer the next day. They said it would be a week before they could get it in for service. I was not happy and was not leaving until someone checked it out. A counter person came out and said their was nothing wrong with it. The furnace was running but the blower fan didn't seem to be working properly. They did nothing else. 80 miles later at home, I started using logic and started replacing fuses. It turns out that the furnace fuse was defective and would open up after a few minutes of the furnace running. 2. Before going on my 1st trip I laid down on the bed and the entire bed fell off of the slide out. Upon inspection I found the mounting screws were not properly installed and in fact some were missing. I had to make the repairs myself just to be able to get the slide out in. 3. Mouldings on the bed fell off on the first trip out. 4. Mouldings on the bathroom door frame popped off while traveling to my campsite. 5. The sliding door to the bathroom came off its track. Upon inspection, the door slide stop was missing. 6. The bathroom door was difficult to close. Upon inspection, I found the door hinge was bent. 7. The door would also not line up with the door handle plunger so it could be locked. 8. The shower must have been installed incorrectly. It does not drain completely unless that side of the trailer is lower. 9. The sliding shade next to the table was improperly installed doesn't completely cover windows when pulled down. Also there are multiple holes drilled. Looks like someone didn't know what they were doing. Window box screw was never installed. 10. Shade over the couch does not stay up and it also does not cover the window completely when pulled down. 11. Straps for securing the TV during transport are not the correct straps. They are to long. 12. While washing my trailer, I climbed on top of the camper and washed all the dust that had settled on it under its shelter. I found where someone had used a pressure washer on the roofs covering and cut it with the spray. Either it was done at the factory or it was done during prep for delivery. Show less

Of the several features of the updated 2019 Keystone Cougar 29BHS that appealed to me most was the front windshield. I liked the way it looked and the light shinning in made a non-slide bedroom seem airy and bright. Unfortunately just two days later during the first rainstorm the interior frame around the windshield leaked all over the bed. There are several other features that attracted me to this RV but it is currently unusable in the rain for all the leaks and has been returned to my selling dealer for repair. At this point I have confidence in the dealer doing what they can to effectively repair my RV under Keystone warranty but I am skeptical after reading so many bad reviews about Keystone products. Unfortunately I could not get the Keystone dealer nearby while en route to enact repairs as they stated they only do warranty repairs on Keystone units that they sell. keystone says that it's policy for any of their dealers to do warranty repairs but that they "can't control what the dealers do." Also, on my journey back to my dealer driving trough the usual road construction our highway system is constantly under the medicine cabinet in the rear bathroom fell off the wall!!! Show less