2019 Keystone Cougar Half-Ton Travel Trailer reviews

Like anything else you HAVE TO TAKE CARE OF IT. We bought the 2019 keystone cougar 22rbs new. We take good care of it as it has always taken care of us. It's one of the best campers we've ever owned. We've never had any problems with anything. We pull it with a 2019 Chevy Silverado half ton. It pulls wonderful! I would recommend this camper to anyone. Just keep in mind that like anything else, when buying used it all depends on how the previous owner took care of it . Show less

If there were zeros it would get zeros. The dealer would get zeros too. Bought new in 2019. Have never had a single trip that didn’t have a significant issue. In the three years we have had it the dealership has had it for one year “fixing it”. Today marks attempted trip six. Picked up yesterday after fifth trip a water leak (significant) in the wall 9 hours from home. Dealer called said problem fixed bad valve on water heater. Drove to a park near home to insure no more issues. Started off looking good, but as usual within a couple of hours of the stay noticed ac functioning improperly and it was not cooling to the temp set. The thermostat (InCommand) wasn’t registering a room temperature (zone temp). This was not the problem the trailer went in for and the electronics are in the same wall as where they fixed the leak. You do the math. Prior to that it was a complete failure of heater in subzero temps in Utah on fourth trip. No power to slide and jack on third trip ( batteries connected to rusted electric blocks so not making contact). Interior A wheel skirt that wasn’t installed properly that blew/pulled off on first trip, along with leaking water drain pipes under sink (fortunately these were outside allegedly bad twist drain connectors). Show less

Purchased this after 6 months of shopping. The only two issues we have had with this unit was #1, the dealer who never fulfilled their install promises and also put a 7 year old Interstate Battery on our unit and # 2, just a slight drip beneath the sink. We love this camper! Superb warmth camping in late fall/early winter, tows like a dream and is absolutely perfect for me and my wife. The best camper we have ever owned in 47 years. Show less

Hope I can save someone the trouble of buys a keystone. I bought a 2021 keystone Cougar and have been let down at every turn horrible customer service at the Keystone place horrible product I got a three page list of things wrong with my trailer they refused to fix most of them even though they’re factory defect’s. I’ve had three shops tell me that they’re not gonna work on my crappy trailer and they won’t stand behind their product and give me my money back or give me a new trailer. This thing it leaks everywhere. Literally everything has been broken on it I mean it’s a joke I’ve been in the shop like 45 times and it is ridiculous and I can’t even get the whole thing fixed because no shop wants to work on it and Keystone won’t stand behind their product they denying to fix a whole bunch of stuff even know it is factory defects I would never buy another trailer for this place they are a joke. Show less

When we purchased this RV in 2019, we were in love with it. We had planned to live in it during our retirement. We loved the floor plan. Then COVID hit in 2020 and my husband began working from home. We decided to live in our camper for 3 months in 2020 and traveled further than our backyard. We pulled the RV from Missouri to Maryland. That's when the trouble began. Our ceiling began to fall off. We thought than when traveling cross country the ceiling should stay on and that there was a manufacturer defect. But when we got home at the end of 3 months, Keystone wouldn't fix the ceiling. They said it was out of warranty (we even purchased extended warranties). Keystone does not stand behind their product and do not care that their manufacturing is of poor quality. Show less

We ordered our Cougar in 2018 and they were actually starting the 2019's models, so we got a 2019 Cougar. We had a few defects that Keystone should have caught but the dealer's tech caught them before taking ownership. Dealer fixed them and we were good. After the first year we had 2 other things happen and one of them dealer took care of it but the other we had to pay out of pocket. When buying a trailer new or used go early before time to pick it up and do your own walk through looking for things to be looked at. When a new trailer is sold the dealership should be doing a PDI before the customer actually takes ownership. If you find things to be looked at show it to your salesman then when the tech takes you through your walk through be sure they were fixed.I gave the factory warranty a 2 star because we had a bad toilet and Keystone would not cover it. It was a bad toilet from Factory, course it didn't mess up until a month after the year warranty went away.Dealership tried to get it covered and I did also but to no avail. We love our trailer and if anything was to happen to this one we would get another Cougar. Show less

Overall it’s been enjoyable with a few problems , kitchen sink faucet was leaking and no one caught it until it destroyed the cabinet face this was replaced under warranty , cabinets nick easy, but my main complaint is my dinette cushions , because you use propane for cooking and heating it creates moisture , and I do use a humidifier and damp rid it helps a lot but you need to wipe the slide out walls and cushions which right around a year it seems like the cushion material is rotting , so look at yours close because they won’t warranty them and it’s over 500.00 plus shipping and you have to replace all cushions , this is most disappointing because the company and unit seems to be one of the best on the market Show less

Purchased a cougar 26RKS after owning a Bullet Premier 22RBS. We settled on the Cougar after reviewing several models, quality reviews, features and floor plans. We have now owned our trailer for about 1 year and have camped some 30-40 days, on about 10 trips. What we most like about it is the floor plan: for a 26ft RV we find the floor plan spacious, seating in front of the TV is great, we like the fireplace, good size bathroom and king size bed. Rear kitchen for us works best and we like having two doors to access bedroom and kitchen. Outside fridge did not come with a turn-off switch, which makes it difficult to disconnect, and the capital grill is not as useful as a stove would have been, but we can still get some use out of it. Unlike some owners, we have not had any major structural or furnace issues. So far we have also not experienced failures with air conditioner, stabilizers or appliances. Cabinets are holding up well although we do need to secure doors with brackets before we travel. No leaks or wall paper issues reported with exception of a strip that peeled off during travel but we were able to glue it back easily. Like with any trailer, husband proactively greases bearings, check stabilizers, inspect roof and checks tire pressure before we travel, and so far we have not had any issues with towing or with tires. I would consider a Cougar again and do recommend this model. That being said, where you buy it matters, and there are a few areas where Keystone could improve greatly. TV cable disconnected from antena somewhere inside the walls a few weeks after purchase. We considered taking to a local dealer but given the service reviews of the closet choice - Camping World, and the likelihood that would take several weeks to repair, we decided to attempt repair ourselves before we would bring it in. We fished the wire out of the wall and secured correctly after a few tries. We blame this one on quality control during assembly. In comparison with the Bullet Premier, my husband complains about towability of the trailer - it is not as smooth due to poor air dynamics, so it drags significantly more. Toilet water seal was not aligned to hold water. After a couple calls to the dealer and watching a few videos, we were able to make adjustments to the shutting mechanism; it has since been working well. We blame this one on quality inspection at both Keystone and Dealer. Back kitchen window crank is too large for the window and is actually useless. We have to remove it and open the window manually if needed - a design flaw. The manual of trailers is usually not adequate for the model or appliances that come with it. It serves mostly as a guide, not a manual - a poor consideration to customer service and likely a result of cost cutting. We referred to the manual a few times and could not find specific information on troubleshooting or maintenance for the equipment we had in our trailer. Air conditioner works well, but is loud! For a $30,000+ unit, I wish keystone would upgrade to an A/C unit less noisy. We sometimes have to turn-off the AC to watch TV. We boon-docked in the fall and while attempting to refill the fresh water tank, we realized that we can’t just poor water in it, It actually requires pressure to be refilled - ridiculous concept when you may not have power to generate the pressure, nor the tools to do it. We had to pull the trailer out of the campsite to the nearest water station. Inconvenient design flaw; we will need to bring a battery pump next time. In-Command system is not as useful and helpful as intended and advertised. It does not measure tank levels accurately, requires a PIN nuumber EVERYTIME we need to access the panel and does not allow to remove this requirement in settings. Does not allow for more than one device to sync at the same time, which makes difficult to manage. It disconnects frequently, does not read battery life correctly, touch screen is not very responsive - need to press on slowly and firmly for it to work. The app does not allow for fingerprint of Face ID unlock - PIN required everytime as well. I am not impressed with the InCommand system, Keystone has long ways to go with this product. The mattress as in many trailers had to be replaced - not comfortable to most people I must say. The tension blinds across all windows are terrible! Tension changes during travel and need to be adjusted all the time. There are 5 across the trailer and all have issues. The screws holding the tension are not on studs and can’t support the tension. When you are able to raise the blinds, they look crooked. Terrible design - wish Keystone would use roller or built-in gliding blinds. We are currently considering replacing all blinds. Manual advises to lower the dinner table during travel. I wish keystone would start installing adjustable tables to make lowering/raising easier. It is a job to get the rods off the table and assemble again. Overall, good trailer but not without flaws. Show less

Well, we traded a motor home for a towable. This was not our first RV purchase. We really like many of the upgrades that normally one would have to purchase to improve the Rv, ie down spouts. Still the owners manual doesn’t have enough specific information on how to operate/maintain/troubleshoot water heater, refrigerator, ac unit, which is all on a digital format ops board. We really need to stop purchasing our RV’s from Camping World, this experience was less than satisfactory, especially after finding access panels upside down, and cockeyed, sink covers missing, spare tire off the rim, and water heater plug out, not secure. That would have been a nice surprise after we hookup the water! Flooding, not a fun experience especially if you hook up when it’s dark. Oh yeah, and don’t expect corporate to get very much warranty work done. All denied. I don’t think you would purchase any model if were less than perfect for yourself. Stop treating the consumer like we don’t matter. We are the bottom line! Show less

I’m having horrible electrical problems. Water heater is not working properly. Warranty is shady AF, they need to find the problem then ask keystone if they can fix it. If your way out in west Texas living out of it be prepared to pay for the service call. When I asked Keystone for places to have warranty work completed they gave me 4. 3 of the companies told me I need a keystone support dealer and one guy offered to look it up for me which was incredibly sad. The one that did offer to do the work said that could get to it in two months. I bought this camper to live out of because everything is so expensive in west Texas but it has only cost me money. Don’t trust keystone. Let’s just say 2019 camper for sale. Show less