2019 Keystone Cougar reviews

This RV was at the dealership within the first six months. After that it went to the factory then returned to the dealership, this process took 16 months. We have had it out 3 times since then and now the fresh water tank has developed a leak in the bottom. This experience has been the worst that we have had. If your thinking about a camper I would NOT recommend a keystone product. Show less

This is my first rv. I bought it 6 months ago (used) from its original owner. I have been traveling the western U.S. and living in it full-time since I purchased it. I must admit, as a first time rv owner, I should have never bought from a private party. I missed out on the whole "dealership experience" (demo's on how to operate various components; basic rv maintenance and set-up info; etc.). I am happy with the quality and appearance of my Cougar. The only complaint I have about the interior design is that of the Dinette Slide. The kitchen table is weak and not adequate to seat even 3 people comfortably. The corner t.v./fireplace set-up is a huge waste of space. The cabinet enclosure could easily be designed much more efficiently (either smaller or with access to the extra unused space for storage). This may be a complaint of all rv owner's (who knows), but I curse every single time I open/close a window or a window shade. The windows take so much strength to open that I wonder how in the world senior folks are able to manage. My biggest complaint, which is my reason for commenting, is with the Keystone RV Company. The company has the absolute worst customer support. Support materials/troubleshooting guides/manuals specifically to each rv ... either they do not exist or such materials are too vague. My rv manual doesn't address any of the main components specifically. Instead, it says to refer to the manufacturer's website for more info, and then lists several companies to contact depending on which one is in my particular rv. Many vital systems, such as holding tanks, valves, furnace, and tv/satellite cables are either impossible to access or are only accessible after taking apart and moving all kinds of barriers in the way. Not user friendly. They don't make it easy for diy repairs. They encourage, or almost allow no other option, all repairs be done at authorized dealers. All authorized dealers are extremely backlogged. To even get an appt., I have to wait more than 2 months. Living full time in my rv exacerbates the problem. Anyway, I will not buy from thus company again. Period. A company that passes the buck with all customer support matters doesn't deserve this customer's business. Show less

Love this unit,BUT,after 1year...dealing with CW is a nightmare, unit in shop now..water leak under the shower floor,soaked the storage area..Bottom of unit sagging which leads me to believe the water may have got the wires wet CW claim to fix...they put a 2×4 to support the bottom of shower..storage floor still wet aaahhh if Ihad a $100,000 unit..or a 10,000 fix them like it was yours..called 2x to get a status update...no call back since 29 sept...I understand it's a rollin house things break...fix it I got great warranty oh, and a recall on suspension ..still love my unit Show less

It has a great floor plan. Not your traditional bunk room. We used the mid bunk with queen pull out couch as a second private bedroom. The fireplace really heats the place in October...super cozy. The center island and open floor plan is homey! Show less

This has been the best RV I have owned. Tires had to be replaced to Goodyear Endurance. A/C 2 keep it cool in the Summer, King-size bed wife likes, have large TV in bedroom, one 50 in. In living room and one swing out TV for outside viewing. 2 large awnings provide dry outside in light rains. Tanks are large for Dry camping. Lots of lighting inside and out, rear view camera makes backing up and driving view great when you want to make a Lane change. Pantry for supplies and lots of storage. New Air shower head and large seat in shower make it easy to take a shower. Show less

First ad foremost, I would never buy another Keystone product again. Started having problems with the new double door Dometic fridge from day 1. It was loud. Loud enough to eep you awake at night. When Camping World couldn't fix the issue, Thats was it. Tried calling Customer service and al I got was week upon week of "Fluff talk". Camping World ever even took out a repair order on it. Thank God I have proof they worked on it. The issue has never been resolved. They talk you right through until your warranty is up, then it's "Talk to Dometic". ALSO, the floors are very flimsy. After the second year it becomes even more noticeable. Its not just mine neither. Our friend has a 2019 Travel trailer and his floors are terrible. I compare Keystone to the cheapest of the cheapest junk you can buy. I Wouldn't even try and sell this piece of $45,000 junk. I'll try and trade it in at some point at any place other the Camping World. Show less

Perfect for avid campers or full-time RVers! I especially love the floor plan. The front living setup feels so much more cozy and intimate in the living room and so much more open and spacious in the bedroom/bathroom area. The front and back door setup allows for separate entry into the bedroom, perfect for those who are early risers or late-nighters alike. Show less

I’ve put 2500 miles on the trailer. You know it’s there behind you but it does make the overall ride more comfortable in the truck. The accommodations in the trailer are adequate for longer duration trips and are great for short one as well..just pull-in or back-in, let the levelers work by pushing a button, hook up the water power and sewer and life is easy. I’ve setup and settled in low as 25 minutes. Show less

This is a great camper. It sleep 7 comfortably, more with younger children. It has ample space for indoor sleeping and preparing food. The water heater does quite well for heating 6 gallons at a time (both, gas and electric). An upgraded bed makes it far more comfortable in the bedroom as well. The hide-a-bed couch is comfortable. One draw back is the lack of built-in storage for clothes, but a properly stage suitcase under the bunks resolves that. All the bugs have been worked out and it operates like a champ, even the AC on a 20amp service. Show less

We love the layout and decore, but Im not impressed with the dual fuel Dometic refrigerator. Very spacious living area,and the heating/ac systems are sized right. However the toilet is not user friendly especially if your a guy. And for kids to use it, the toilet is too tall for them. So overall would we recommend getting this camper, yes! Its a great rig for a family! Show less