Voted most helpful review
Reviewed on July 24, 2023
Bought this trailer in 2019 new from Camping World Kingston NY, 1st trip out 4th of July weekend the shower detached from the wall, towel ring feel off and the aerator on the kitchen sink split. The factory wanted me to ship it back to the factory and lose months of camping all the while making monthly paymen...
Bought this trailer in 2019 new from Camping World Kingston NY, 1st trip out 4th of July weekend the shower detached from the wall, towel ring feel off and the aerator on the kitchen sink split. The factory wanted me to ship it back to the factory and lose months of camping all the while making monthly payments, they then sent me a list of local repair shops and the one I went to repaired the shower as best they could and when I called back to have it fixed they told me they were never paid by Heartland and would not do the work unless I paid out of pocket. The best part is when I called Heartland they had no record of this repair, the only repair the had for a door replacement 1 month before I even bought the trailer. Then there was a bent axle and Heartland told me it was not their responsibility. I contacted the axle manufacturer and within 5 minutes on the phone they were shipping me a new axle, which I changed myself in my driveway, as well as having to replace both tires. Now lets get to the roof, somewhere for sometime the roof was leaking down in to the wall so where the canopy is bolted is now loose and not once while inspecting the roof did I ever see anywhere that looked suspicous. Then right before a trip out the water was pouring in through the bedroom light as it had finally became apparent there was an issue. It looks like during construction there was a big gap left on the roof and the wall that someone filled with what appeared to be construction putty covered with caulking. I made a quick fix and after the trip had it fixed at a repair shop and it was them who pointed out that this was going on for some time. Well wouldn't you know it it is leaking again but from somewhere else that I have yet to confirm but what is confirmed is that I now have to replace the ceiling in the bedroom.
This trailer has been plagued by poor craftsmanship, poor quality materials and no quality control and no concern for the customers hard earned money. I would never reccomend a Heartland product to anyone, they do not stand by their poor work.