2019 Grand Design Toy Haulers 5th Wheel reviews

We have lived full time in this camper for over a year. The floor plan makes it doable. We did move our bed back to the toy hauler and make it a king. We love it. The kitchen has a lot of usable storage and the double fridge makes it so much easier to live full time. Show less

Great Rig well taken care of with all the added features you would want in a Toyhauler or to live in full-time. Plenty of storage with heated tanks and basement. Large panoramic windows in main living area gives it a open large feeling. Nice island with double sink and plenty of storage. Side awnings all have sunshades. Deck has exterior stairs and large garage has it’s own full bath also has 3 season doors. Show less

We purchased this new from the dealer and we were told that it had been fully checked out and it was ready to go. That night stopped at the Sultan sea for the night and found that the ac in the bedroom didn't work.made it home the next day and hooked up everything. The refrigerator did not work also and water ran across the kitchen floor from under the bathroom wall, the propane water heater did not work either. I took it to the local dealer in Yuma for repairs after five weeks they called and said that it was ready and everything works. Took it home and hooked it up only to find that nothing was repaired and now the membrane by the bedroom ac was torn open. Called the dealer and was told that everything worked fine and that didn't damage the roof. Called grand design and they wanted me to take it back to the factory for repairs. Ended up fixing it myself. The refrigerator had a fan switch that wasn't connected to anything hooked that up now works. The propane water heater the 12 volt power supply wire had no connector on it repaired that now that works. Repaired the roof by the ac unit and found that the thermal coupler in the bedroom was never installed repaired that now it works. The water leak was from several loose connections around the shower fixed that and no more leaks. Grand Design has a 255 point check list they obviously don't do it. An 80k dollar pile of ready made grief. Show less

Like many others we purchased our Grand Design based off the floor plan, nice looking interior, supposedly good warranty, and that it is touted as being a great RV for full timing. We had done our research and visited several dealers before making our decision. We saw many negative reviews for Grand Design, but to be honest every RV manufacture had the same including Keystone which we had owned previously with no problems. We don't take lightly leaving negative reviews for any business, but especially a smaller American family run business, however I really also hate to see any other families in our situation. *For those wanting the short version. On the first night out with our brand new 2019 Grand Design 395M that was purchased for full-time living we discovered the refrigerator, generator, shower, and back awning were all faulty and not functioning. It has been eight weeks and two dealers later and our RV still has not had one repair done. Grand Design really talks up their warranty and customer service departments but absolutely no action, it's clear their beautiful trailers are cosmetic only and they use crap parts to build, and the three authorized dealers we have dealt with so far (the one we purchased it from and the two we've had it at for repairs) are just as bad for customer service. This has been a nightmare purchase and at this point we are out $80,00 for something unusable and falling apart from literally day one and we will have to peruse a legal battle to recoup any money back.* We are a military family who decided we wanted to full time for our last assignment. We are tired of throwing our money away on rent and it's the only way we could afford to purchase an RV to use for our retirement in a couple years (we had sold our previous Keystone to move overseas). My husband had looked at many Grand Designs on trips back to the States and we were excited with the 395M floor plan. We found a dealer near Atlanta Georgia selling a new 2019 model with reduced price so they could make room for the 2020 models and thought we had found our home. There was a delay in us being able to pick it up because of Covid and we had to wait two months, but was assured it was ready for us to live in as we had made it very clear to the dealer that this would be our full time residence and that my husband only had one week to settle us in before leaving for five months of training. We drove the RV to our new base in Mississippi and that first night out the fridge wouldn't cool. We had no time to drive clear back to Georgia and hoped that it would be an easy fix so decided to take it to a Grand Design dealer near the area. The next morning before we could even get the trailer to the dealer the shower flooded and the generator wouldn't work either. That dealer had our RV for five weeks supposedly trying to make repairs but then told us they wouldn't work on it anymore since they weren't the selling dealer and we were getting frustrated with the lack of/and slow response from Grand Design warranty department. By this point my husband had left for training and my daughters and I had been homeless paying for hotels out of pocket and bumming on our college sons bedroom floor. When it became apparent that nothing would be solved I contacted a lawyer only to be told to file a Lemon Law Suit the manufacture has 60 days and two failed attempts to make repairs so we had my husband leave his training and fly out to move our trailer to another dealer in hopes of the repairs being done, they have had it three weeks and it's still not fixed. We have been eight weeks without the $80,000 RV we purchased to be our home! Also, during this time our son who is at college in Alabama had an accident while mountain biking and broke his back in six places, cracked several ribs, and collapsed a lung. After six days in the hospital he was released to our care, but I had no home to bring him too. We had to continue staying on the floor of his condo caring for him for three weeks which was really awkward since he has roommates! Now that he can move around more on his own my daughters and I are living in a nasty Motel 6 so we can still be close to help drive him to all his doctor appointments and therapies. I own a brand new $80,000 trailer that I should be able to move wherever I need and live in, except it's falling apart and has been in repair shops since the first night out! I also need to register my daughters for school that starts next week in Mississippi, but can't because I don't have a place to live. All our money is tied up in this new trailer and the new truck we purchased to tow it because we were going to full time so I don't have the money to even rent an apartment. What was supposed to be a smart financial decision has been an expensive nightmare. What was supposed to be a fun family experience has left us all anxious and stressed. All I can say is beware of Grand Design trailers. Show less

We bought this fall of 2018, we have owned three or four different RVs. This one being our first toy hauler but we love the floor plan love the amenities, granddesign has been great to work with warranty wise too. Love this trailer and it’s a good thing because will probably keep it for a long time. Show less

I am ashamed of this mistake in my life. Stay tuned to find out why....... 7/29/19 - We have not had a good experience. In fact, there are so many issues with our brand new 2019 Grand Design Momentum 399TH that I intend to continue updating this post as time goes on. Look closely at photos #1 & 2. When I went online to get an insurance quote, I tried to insure my total investment; the value at number 2 (photo #1), the "bottom line" ($98,230.27). The insurance website would not accept this value and a pop-up warning said it could not be insured for more than its retail value. I tried other values until I had to settle on the value at number 3 ($89,998). By this we know we paid full price. I assume the value at number 1 (photo #2), $118,254, is used to make the buyer think he/she is getting a discount. There were NO discounts for us! Only the Devil's deception! Throughout the sales process, my wife kept telling the dealer that the 'king' sized mattress was too big for the space provided, and that there was not enough space to get around the bed. See photos #3 & 4. The dealer refused to exchange the mattress. GET THIS! The dealer gave us a $25 gift certificate for use in their Parts/Accessories department. So why not buy the quintessential 'sewer hose'? After deduction of the $25 coupon, plus a veteran's discount ($10), I could have bought it on Amazon for a lower price and had it delivered to my house! See photos #5 & 6. What did the little birdie say? "Cheap, Cheap!" The shower door leaked, and no wonder! See photo #7. The sealant was just "gobbed" into two spots on each end of the track. Water found the path in the middle of the track and ran out onto the floor. We thought the water was seeping up through the floor boards. But since it is sheet flooring, this was not possible. It only 'looks' like floor boards. Photo #8. Electric fireplace crack - this is supposed to be a "luxury" RV. Why would I put up with a cheesy looking fireplace? Photo #9. Screws missing and hinges not fully seated in garage lavatory door. Look at the gap between the hinge and the door jam. We took the RV to the dealer on 7/29/19 for repair of several items. I hope this doesn't continue. We're going "full-time" because of my job. We can't afford the down time. UPDATE 8/29/19 - This is no longer a 'bad experience'. It has become an ordeal. We had hoped that the service department at the dealer could redeem themselves, as well as Grand Design RV. Not so. When I picked up the RV on 8/23, I didn't have time to look it over until I got it home. We discovered a number of things that were really just related to the dealer's service department. But there are plenty of issues to point a finger at the manufacturer. First of all, what is with the 'pissing contest' between dealer and manufacturer about what gets priority? The dealer recommended replacement of door and frame between the 'garage' and the living quarters. The indication on the service report is that Grand Design (mfr) 'suggested' (see photo #15) "...rebuilding frame adjusting door to fit". One day this past week, the door was stuck so badly that I couldn't open it! I had to go outside and come in through the back door! A 'suggestion' does not get me full and proper access to my RV. After being at the dealer's for a few weeks for repair of some of these 'issues', we found a number of items related to poor Show less

I purchased a 2019 Grand Design Momentum 381M from Little Dealer Little Prices in Mesa, AZ. Although this unit appears to be top notch quality upon walk throughs and inspections, I have had nothing but issues with this unit. I have had major water leaks, A/C issues, bad microwave, bad fireplace, bad control board with their One Touch system, and the rear heat duct fall off all within the first year and a half. I believe most of these issues were caused by the backplate of the furnace falling off, but because it was found just after the year mark Grand Design would not cover the damages even though I reported a very hot floor while it was within the first year. Not a good company to buy from in my opinion. Show less

We purchased our Momentum in April of 2019. This is our third toy hauler (so that folks know we are not new to the RV game). Let's start with what is good about it. Just about everything. We did our research and looked for over 2 years b4 landing on the 399TH. What we did differently this time was made sure everything about the toy hauler worked for US. We ignored all the bells and whistles when walking through the campers we looked at and focused on whether or not this camper would accommodate our needs. The 399TH won. We also spent a great deal of time researching the manufacturer's reputation. Have we had problems with our 399TH? OF COURSE WE HAVE!! And don't be foolish enough to think you won't. There are some truths about the RV industry that we have learned the hard way. 1). No RV you buy will be defect free, GD included. Get with that up front. If you are not willing to agressively pursue the dealership you bought it from and the manufacturer, then unless you are mechanically inclined and can fix stuff yourself, think carefully about whether or not this is for you. 2). Make no mistake, as soon as you drive your pride and joy off the lot, the dealership is done with you. Here is where GD has excelled with us. We have had THE best warranty experience with them ever. But lets be clear here..while GD has been awesome and authorized all the warranty work, we CANNOT say good things about our repair experience with our dealership and GD cannot control that. I won't detail what was/is wrong with our Momentum but I will tell you this...none of it is major. Overall, we are very pleased with quality of our RV. 3). Quality is hit or miss in the RV industry. One of the things that drew us to GD was their "comprehensive final finish inspection". A rigorous 288+ point inspection checklist they said in their brochure. Let's just say that THAT process clearly needs some work. 4). Yep, there are issues with RV manufacturers but the bigger issue is this...once you've bought it, there is NOONE advocating for the RV consumer's rights. The RV industry has all the power. You have to hope the manufacturers stand by what they tell you and put in writing. So far, GD has done that. We would certainly buy another GD...hands down. Do we think something that costs more than the car I drive and the one ton diesel that pulls our 399TH together should be defect free? Well of course we do!! But, we are realistic. We hope you enjoy your GD as much as we enjoys ours. Show less

This is the worst mistake we made buying a Grand Design product. Low end RV for a High end price. We paid for a king bed upgrade and it’s a fake king and a terrible cheap foam mattress. So if you want a new mattress you have to get custom made because of the size. The washroom with plastic sink and taps are a pretty low grade and shower hose and shower head is very cheap something you would find in a dollar store. Then the Lippert One Control for the kitchen and living room — they are trying make it high tech but why didn’t they include the bedroom and garage. They should of put switches in too , because when the one control quits you can’t do anything. Can’t roll the awning in or out turn hot water tank on or off water pump on or off turn the furnace off or on. Would like too see switches with the one control, would be a good system . We use the garage as the main entrance and there’s no light switches near the door so at night you are walking in the dark trying to find the light on the wall that’s over 5 feet up the wall. So if you are only 5 feet tall it’s hard to reach the right switch. Just like foam on the bed the foam mattress on the bunk and happy jacks bed are very cheap. The holding tanks are advertised as 105 gallons for grey which is impressive but they advertise that it is two tanks. 50 gallons for the kitchen sink and 55 gallons for the bathroom. So when you are dry camping which we do a lot of the bathroom grey water tank is full and the kitchen grey water tank is empty. Maybe not false advertising but sure is misleading. The ladder going to the roof is totally illegal the steps should be 12 inches apart not 15 inches. Grand Design have some good ideas but definitely not a high end toy hauler. Grand Design 349 M is $40.000.00 to $50,000.00 over priced. If you looking for a high end Toy Hauler look at a different brand stay away from Grand Design. I do not recommend this product. Show less

When we first saw this Fifth Wheel we fell in love. We wanted something with LOTS of light and this FW has a ton of windows on both sides along with the back drop down it makes it super airy. Kitchen/living area has a ton of space. Kitchen has lots of counter space. We loved the back patio and garage space. Didn't have a toy until we bought this and purchased a golf cart to tote along and was plenty of space and easy to load. The Bedroom has king size bed which is nice (not a huge fan of odd size due to rounded headboard but know that's a norm. Tons of storage throughout. The only thing we weren't a fan of is the length. It's super long so beware of that - great for stopping and staying for awhile but not the easiest to stop and go. Show less