2019 Grand Design Reflection reviews

We brought a Lancer travel trailer in 2019. I will never buy Lance trailer again. We have a lemon it has broken down 10 times. And we wait for parts for ever. It’s in the shop again waiting on parts. They had for a month. If you are thinking of buying a lance run don’t walk they are garbage. Show less

I purchased a Grand Design RV because they reportedly were a high quality unit and excelled at customer service. My refrigerator failed after the first year and was repaired under warranty. The repair failed less than a year later. This time I was told I was on the hook for repairs as the warranty had expired. This in spite of the ongoing problems with the refrigerator. I called Grand Design and they couldn't have cared less. They said it was Dometic's problem as they manufactured the refrigerator. I was stunned that a company that advertised themselves as wanting customers for life treats their customers this way. Grand Design doesn't stand behind their product. To say that they have customer service is an oxymoron. Show less

We bought this RV because Grand Design was purported as producing a high quality product with an emphasis on customer service. The overall quality of the RV is good but the Dometic components are junk. Also, Grand Design customer service is non-existent. Their mode of operation is to sidestep any responsibility for problems and defer the customer to the manufacturer of the problematic component. The customer has to do all of the leg work! When the warranty expires you are on your own whether the problem is fixed or not. Show less

We love the layout and it tows nice but pray no problems arise. Grand Design claims to make customer service a priority but nothing could be further from the truth. Their customer service procedure is simply to shirk responsibility and defer you to the manufacturer of whatever component you have problems with. The customer is left to fend for themself and at their expense. Show less

We have loved our 312bhts. The quality of the trailer is superior to other brands we have owned. If you get a chance I recommend going on the manufacturing tour to see the attention to detail that is put into each coach. We have had great warranty support from both the factory and the extended warranty company. With that being said we haven't had anything major that needed repairing such as the slide-outs, frame, electric, or plumbing but the minor repairs have been handled to my satisfaction. We love the floor plan, enough room for our 3 kids and our 2 four-legged friends. I would definitely recommend both this model (floor plan) and the manufacturer. Show less

Because of the Covid pandemic we were only able to take this on one camping trip. I’ve previously owned several 5th wheels in the past but this was the nicest one I’ve owned. You hardly know you are pulling anything. Easy to park. Very easy to set up. All automatic leveling makes it a breeze. Show less

I tried different RV's from class A to Travel Trailer we ended up purchasing The Grand Design reflection after doing a search for quality 5th wheels. we find it easy to drive easy to set up and roomie enough for us. thanks Marty Show less

Very comfortable and beautiful 5th wheel, well constructed and well thought out; I especially like the floor plan with center island sink. Pin weight is perfect and pulls amazing. The one issue that we had with an AC unit was handled quickly under warranty with a replacement unit, and haven't had any other issues with it. Show less

We really like this great floor plan. The two private bedrooms, master in the front and bunkhouse in the rear are both very private. The full front bath is very nice and has a slider door to the master suite and a regular locking door to the hallway. The shower is perfect in size and the aluminum hot water heater is wonderful in heating the water quickly and very low maintenance. The water heater is both electric and propane. The kitchen is very large with a very nice island and large full size door on the pantry. The stove and oven are excellent and simple to use and clean. The microwave is perfectly mounted above the stovetop and is very reliable. The Dometic refrigerator is a very large four door unit, but it has had its challenges. It works, but you need to watch it closely. In hot weather or in higher elevations it can be somewhat temperamental. The upper freezer doors ended up leaking A LOT of the interior glue (dark brown) onto the lower doors and into the unit. This glue has caused the lower doors to stick and not close properly. I have cleaned the glue off multiple times, but it has always came back. The trailer seems to be very high quality construction and we enjoy the extra space from the three large slideouts and the smaller slideout in the master suite. There is plenty of storage inside and outside, along with a deluxe full outside kitchen including a large electric refrigerator, microwave and two burner stove. I upgrade the exterior wireless camera system to have full view on all four sides of the trailer while towing/driving and I wired the system to work while we are camping/RV Parking for surveillance viewing of wildlife or for protection. The flooring, wall coverings, high ceilings and two Coleman air conditioners are functional and beautiful. The furniture, large flatscreen TVs (main TV and master suite TV) are comfortable and of high quality. Grand Design customer support has been the best experience ever. They are prompt to return calls or email and even helped encourage dealerships to service our RV in a timely manner. They have been at the ready to cover any warranty repairs or non-warranty items as well. Show less

Our Grand Design has been amazing. The ONLY thing we don't like about it how the awning is one large unit that goes over the slide, the design makes the space under the awning a lot smaller because it's all taken up by the slide. But, we love everything else about it. The layout, the quality, the customer service...everything is top notch. We highly recommend Grand Design and especially love the 312bhts! Show less