2019 Grand Design Reflection 5th Wheel reviews

I purchased a Grand Design RV because they reportedly were a high quality unit and excelled at customer service. My refrigerator failed after the first year and was repaired under warranty. The repair failed less than a year later. This time I was told I was on the hook for repairs as the warranty had expired. This in spite of the ongoing problems with the refrigerator. I called Grand Design and they couldn't have cared less. They said it was Dometic's problem as they manufactured the refrigerator. I was stunned that a company that advertised themselves as wanting customers for life treats their customers this way. Grand Design doesn't stand behind their product. To say that they have customer service is an oxymoron. Show less

We bought this RV because Grand Design was purported as producing a high quality product with an emphasis on customer service. The overall quality of the RV is good but the Dometic components are junk. Also, Grand Design customer service is non-existent. Their mode of operation is to sidestep any responsibility for problems and defer the customer to the manufacturer of the problematic component. The customer has to do all of the leg work! When the warranty expires you are on your own whether the problem is fixed or not. Show less

We love the layout and it tows nice but pray no problems arise. Grand Design claims to make customer service a priority but nothing could be further from the truth. Their customer service procedure is simply to shirk responsibility and defer you to the manufacturer of whatever component you have problems with. The customer is left to fend for themself and at their expense. Show less

Because of the Covid pandemic we were only able to take this on one camping trip. I’ve previously owned several 5th wheels in the past but this was the nicest one I’ve owned. You hardly know you are pulling anything. Easy to park. Very easy to set up. All automatic leveling makes it a breeze. Show less

I tried different RV's from class A to Travel Trailer we ended up purchasing The Grand Design reflection after doing a search for quality 5th wheels. we find it easy to drive easy to set up and roomie enough for us. thanks Marty Show less

Very comfortable and beautiful 5th wheel, well constructed and well thought out; I especially like the floor plan with center island sink. Pin weight is perfect and pulls amazing. The one issue that we had with an AC unit was handled quickly under warranty with a replacement unit, and haven't had any other issues with it. Show less

We really like this great floor plan. The two private bedrooms, master in the front and bunkhouse in the rear are both very private. The full front bath is very nice and has a slider door to the master suite and a regular locking door to the hallway. The shower is perfect in size and the aluminum hot water heater is wonderful in heating the water quickly and very low maintenance. The water heater is both electric and propane. The kitchen is very large with a very nice island and large full size door on the pantry. The stove and oven are excellent and simple to use and clean. The microwave is perfectly mounted above the stovetop and is very reliable. The Dometic refrigerator is a very large four door unit, but it has had its challenges. It works, but you need to watch it closely. In hot weather or in higher elevations it can be somewhat temperamental. The upper freezer doors ended up leaking A LOT of the interior glue (dark brown) onto the lower doors and into the unit. This glue has caused the lower doors to stick and not close properly. I have cleaned the glue off multiple times, but it has always came back. The trailer seems to be very high quality construction and we enjoy the extra space from the three large slideouts and the smaller slideout in the master suite. There is plenty of storage inside and outside, along with a deluxe full outside kitchen including a large electric refrigerator, microwave and two burner stove. I upgrade the exterior wireless camera system to have full view on all four sides of the trailer while towing/driving and I wired the system to work while we are camping/RV Parking for surveillance viewing of wildlife or for protection. The flooring, wall coverings, high ceilings and two Coleman air conditioners are functional and beautiful. The furniture, large flatscreen TVs (main TV and master suite TV) are comfortable and of high quality. Grand Design customer support has been the best experience ever. They are prompt to return calls or email and even helped encourage dealerships to service our RV in a timely manner. They have been at the ready to cover any warranty repairs or non-warranty items as well. Show less

Multiple camper failures needed to replace furrion microwave convection oven due to bad handle switches not serviceable had to replace entire side by side refrigerator due to bad build trim falling off slides multiple times outlets are falling out of wall. Very light use camper and with covid all of 2020 it was not even used so 1 1/2 years and this thing is falling apart. Just talked to grand design and they told me I'm close to end of warranty and pretty much I should go away. They got my money and they don't care about their product even though I still have 2 years on extended warranty and the dealership got me the parts ie fridge and microwave and I had to change myself because they could not go to campground and fix it. And yet I have the best warranty you can buy. This is last grand design camper we get and by the way its our second grand design camper so we are supposedly great customers. If we can get 3 months of camping in maybe we will post a better review. So currently since new 7 problems with camper. Dealership worked on it multiple times and so did we for the price it turned out to be a huge project..... Show less

I really like the floor plan of this unit. However on our first trip after purchasing the unit in June 2019 the furnace went out on our way to Arizona. After arriving in Arizona, I spent numerous hours on the phone with Grand Design trying to get the furnace repaired. We were in Phoenix and experiencing the coldest December with record lows. I was told by Grand Design that we would have to take the unit to Mesa, Arizona for repairs. Grand Design said they would not pay for a mobile repair. I ended up calling LaMesa RV who is certified to repair the furnace and they sent out their mobile unit. LaMesa service department said they would deal with Grand Design and repaired our furnace as night temperatures were in the low 30’s. We received better customer service from an RV dealer who does not sell Grand Design then we did from Grand Design. Now we have a problem with the rollers on our number one slide and have to continuously stay in contact with our local Blue Dog dealer to get the repairs done. The dealer has to send pictures to Grand Design to have the repairs approved. The approval process for warranty work at Grand Design is an extremely slow process. I spent over two weeks calling daily to get the furnace repairs approved so I can only imagine how long this is going to take to get the approval to repair the rollers on our number one slide. We have been RVing for 30 years, this is our first and last Grand Design RV. It’s going up for sale in the Spring. I would not recommend Grand Design based on their poor customer service when needing repairs while the unit is stills under warranty warranty. Show less

Our experience has been great with this 5th wheel. It is comfortable and easy to tow. It has a good amount of storage we both lobe the recliners and the kitchen Island. It has a roomy shower and the bathroom is roomy overall. Show less