I am ashamed of this mistake in my life. Stay tuned to find out why....... 7/29/19 - We have not had a good experience. In fact, there are so many issues with our brand new 2019 Grand Design Momentum 399TH that I intend to continue updating this post as time goes on. Look closely at photos #1 & 2. When I ...
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I am ashamed of this mistake in my life. Stay tuned to find out why....... 7/29/19 - We have not had a good experience. In fact, there are so many issues with our brand new 2019 Grand Design Momentum 399TH that I intend to continue updating this post as time goes on. Look closely at photos #1 & 2. When I went online to get an insurance quote, I tried to insure my total investment; the value at number 2 (photo #1), the "bottom line" ($98,230.27). The insurance website would not accept this value and a pop-up warning said it could not be insured for more than its retail value. I tried other values until I had to settle on the value at number 3 ($89,998). By this we know we paid full price. I assume the value at number 1 (photo #2), $118,254, is used to make the buyer think he/she is getting a discount. There were NO discounts for us! Only the Devil's deception! Throughout the sales process, my wife kept telling the dealer that the 'king' sized mattress was too big for the space provided, and that there was not enough space to get around the bed. See photos #3 & 4. The dealer refused to exchange the mattress. GET THIS! The dealer gave us a $25 gift certificate for use in their Parts/Accessories department. So why not buy the quintessential 'sewer hose'? After deduction of the $25 coupon, plus a veteran's discount ($10), I could have bought it on Amazon for a lower price and had it delivered to my house! See photos #5 & 6. What did the little birdie say? "Cheap, Cheap!" The shower door leaked, and no wonder! See photo #7. The sealant was just "gobbed" into two spots on each end of the track. Water found the path in the middle of the track and ran out onto the floor. We thought the water was seeping up through the floor boards. But since it is sheet flooring, this was not possible. It only 'looks' like floor boards. Photo #8. Electric fireplace crack - this is supposed to be a "luxury" RV. Why would I put up with a cheesy looking fireplace? Photo #9. Screws missing and hinges not fully seated in garage lavatory door. Look at the gap between the hinge and the door jam. We took the RV to the dealer on 7/29/19 for repair of several items. I hope this doesn't continue. We're going "full-time" because of my job. We can't afford the down time. UPDATE 8/29/19 - This is no longer a 'bad experience'. It has become an ordeal. We had hoped that the service department at the dealer could redeem themselves, as well as Grand Design RV. Not so. When I picked up the RV on 8/23, I didn't have time to look it over until I got it home. We discovered a number of things that were really just related to the dealer's service department. But there are plenty of issues to point a finger at the manufacturer. First of all, what is with the 'pissing contest' between dealer and manufacturer about what gets priority? The dealer recommended replacement of door and frame between the 'garage' and the living quarters. The indication on the service report is that Grand Design (mfr) 'suggested' (see photo #15) "...rebuilding frame adjusting door to fit". One day this past week, the door was stuck so badly that I couldn't open it! I had to go outside and come in through the back door! A 'suggestion' does not get me full and proper access to my RV. After being at the dealer's for a few weeks for repair of some of these 'issues', we found a number of items related to poor
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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