2019 CrossRoads Sunset Trail Travel Trailer reviews

I wrote a review in 2019 when I published the RV. Other than a few minor issues all went well for the first year. Sadly at that point an undiagnosed water leak completely rotted out the floor next to the pantry and bathroom. Keystone accepted that it was a manufactured fault and replaced aced my trailer with a brand new model… Show less

Build quality is TERRIBLE! screws through window flashing, bent and damaged appliances. Scratches and dings since day 1. And water leaks everywhere.. first ot was the kitchen sink, then the bathroom sink then the toilet valve and today I found that my water heater has been leaking long enough to cause mold. Terrible terrible terrible. Thoroughly irritated. Show less

Bought our 2019 sunset trail in may same year and have had nothing but trouble since then! The place we bought from (Western RV Country) has not taken responsibility for anything since we signed the papers, Worst experience for a first time trailer owner. After the first weekend camping trip we had to replace the brake hub assembly as our was in pieces. All the window vents were cracked where the screws were put in. The DVD player doesn’t work at all. The blinds in the trailer are made of wood and do not turn open or closed properly. The table legs that they fixed before we bought it pulled out and the table cannot go back up. The outside water hookup “just stopped working”. The floor is lifting has obvious water damage but they won’t cover it under warranty because they said it was our fault for not caulking a certain area every 6 months. The area they claim the water is coming in from is bone dry with no water damage visible. How does something that costs so much break apart so easily with no warranty coverage?!?! Never would I recommend Western RV Country or the Sunset Trail model to anyone. Show less

tripb1: water hookup fell off after hooking hose up. they put 1 of 3 screws into nothing. First big rain storm, left awning out. 1 arm bent and broke. 1 screw broke on weather strip where fiberglass front meets stone guard. Water leak from pipes under sink. All of this in the 1st 2 weeks. Only drove it from dealer to campsite. Maybe 50 miles. Switched dinette from bed to table and both leg brackets cracked. moved trailer from camp to house. maybe 15 miles. my son has been sleeping in camper. Table top is warping. Window in livingroom area started to leak water. Had to cualk it. None of the shades or windows operate easily. Only owned it since July of 2019. It is now August of 2020. Nothing has been used except the TV and dinette bed since September of 2019. I broke a blind trying to open a window and 1 screen frame fell apart. Hate to see what happens if we actually travel and camp for any length of time. Are all Travel Trailers this problematic? First time owner. Fixed all probkems myself, right away. The awning was partially covered but we had to put a different awning on because they dicontinued the original right after we bought it. Show less

Bought a new 2019 in May. Love the layout and it’s incredibly light for the size. Lots of small problems after first trip. Toilet pipes leaked, roof trims hanging off, cracked cupboard, roof vent seals hanging off, fridge door would not latch. Dealer was great. I fixed some dealer fixed rest. I’m still waiting for cupboard door... Let’s see what 2020 brings... Still love the trailer..(so long as that’s the end of the teething problems). Show less

We bought the camper in May of 2019 when my husband picked it up he noticed that one of the kitchen cabinets doors had marks on the panel from the adhesive from the sign they put on the door they used touch up paint to fix it but clearly noticeable they ordered a new panel for it in May. 4 months later still waiting for the part to come in. They have sent us the wrong part every time it’s been ordered. When he brought it home I noticed that our mattress was ripped along the side. The slide when it opens isn’t completely flush with the rest of the camper floor, it sits up about an inch. I was told that it’s the way it’s made. Because the slide doesn’t extend out all the way the pantry doors don’t open all the way because it hits the slide trim. Our first time using it which was a month later our fridge lock didn’t work food and drinks all over the floor. We hooked up the city water hose and noticed it was leaking out the bottom of the camper outside soaking the insulation inside the wall. So we decided to use the fresh water tank well that leaked too. The fresh water tank stopped working with 15 gallons of water still in there it read empty and no water would come out. The ceiling molding in the bedroom was falling off, circuit breakers weren’t installed properly, when we came home from our first trip the microwave was running and falling out holding on by 1 screw. Got in the service department after a 6 week wait. They fixed the problems, Replaced insulation and new cover under the bottom. We go in our next trip and this time the water is still leaking soaking everything again under the camper and in the wall but this time coming from the outdoor shower connection, my husband capped it off to prevent more water damage, the siding under the door was cut to short and was coming off, there was also a water leak under the kitchen sink not sure if that was from them fixing the other leak we have water damage to the frame of our cabinet. Took it in to get it fixed again but the parts didn’t come in before our next schedule trip. They told us they will call when the parts come in. (Still waiting) We turn the water on and this time the water is pouring out of the wall and under the bottom of the camper. (The service department hooked it back up without the new parts). We found another leak this time it’s the coming from the water pipe connected to our toilet. Our camper was poorly put together. No sense of urgency to get it fixed from service department and or where they get the parts from which it’s still under warranty. Is there a lemon law on campers?!? Just sad that you pay that kind of money for a brand new camper with problems we have had. Very disappointed in this make and model. Totally regret buying this. We have owned 2 other campers that were used and never had a problems like this you wouldn’t think a brand new one would have so many problems. Show less

After several outings in my Sunset Trail and approx 1,000 miles, I can say that my overall opinion of my new camper is less than exemplary. I find that the need to save weight has resulted in very poor interior construction. First time I used the dinette for a bed for my grandson the table lowered and screws pulled out of the cheep and thin Masonite table. The ceiling wood trim has come er in for loose in several locations. Wall coverings are coming unglued. The fold out steps rubbed and damaged the screen door and need to be fixed. The dealership is terrible even though I purchased a very pricey extended warranty. Could not get appointment for a month and could take two weeks in the shop. Would not recommend to anyone I liked. What next? Show less