2019 Coachmen Freedom Express Travel Trailer reviews

This is our first travel trailer, and we were towing novices at the beginning. We have put around 10k miles on it and at least 80 nights. We pull it with a Dodge Ram 1500 3.6L gas V6 engine with tow package, using a weight distribution hitch. It tows well. We especially love the large shower, plentiful storage inside, full sized queen bed with sliding doors to close it off, and that we can still access everything with the slide in. With the slide out, we have no trouble staying in it for weeks at a time; it is visually attractive with its light color scheme and spacious for the two of us. We stay plenty warm even in cold weather, and the AC worked fine in the limited times we used it in hot weather. We had no issues with it in the first year and therefore had no contact with customer support, so I can't rate that, but gave it a 5 since I am forced to rate that. Negatives: After a year my husband's side of the mattress is broken down; all the fabric shades will no longer lift up, and the padding on the dinette benches is no longer firm. All of these things can be remedied with replacements. Overall we are very happy with it and recommend it, especially for couples with a tall person. Show less

Love the look of RV and floor plan but quality is lacking. Already had to fix sliding door track, carbon monoxide detector, shower floor and now the roof is messed up in less than a year. We don’t not live in it. Maybe have used it 8 times for long weekends. The factory or dealer will not cover roof repair. You can see the wood coming through the roof material. No tears or rips. it was kept under a cover while not in use. I will never buy from Coachman again. Terrible service after the sale. For 50k price tag, it should be better! Basically, only a little better than junk. This is the 4th and worst one we have owned! Lesson learned! Show less

I need to rant‼️ So my 246 RKS has been in Indiana since July 25 th for warranty work too large for the dealer to undertake. I was told by Steve Brandenburg of Coachmen that they would need to drop the floor most likely. Ok, that’s fine (though the massive leaks shouldn’t have occurred in the first place). Now, 22 days later, I know very little about what’s being done, where they are in the process, etc. Perhaps a picture, an email...something! My calls have gone mostly unreturned by Steve, who is the FE representative. When he did call, I was told they had started and most likely could be done in a week and a half, which would have been today, but I, the owner, know nothing after trying to contact him since Wednesday. I get the feeling I cannot get off the phone fast enough for him. He doesn’t volunteer anything specific, and it’s an effort to extract anything from him. Email goes unanswered as well. I’m a reasonable guy, but geez! Perhaps there’s still a lot to do?? Perhaps it’s on it’s way back?? I have no idea what’s going on with my unit, and it’s frustrating, to say the least. Coachmen, at this point you have MY property, and my request is simply- let me know what’s going on. Most of us will look to upgrade at some point, and guess what... We don’t have to come back to you for your products. There’s plenty of others to go to. I don’t mind if the job is taking longer than anticipated, but as the customer, I feel like I am entitled to an update on my unit. -Rotted floor with black mold, rotted slide floor and rotted cabinet holding refrigerator. Horrible customer service and quality Show less