Voted Most Helpful Review 2018 Thor Motor Coach Palazzo 36.1 View Listings
|Driving / Towing|
|Factory Warranty / Support|
Purchased our Motorhome in February of 2018. We bought the unit from Sky River RV in Pismo Beach, California. The first time out the small bedroom slide would not extend. Returned the unit back to the dealer. They indicated it was repaired Next time we used the RV the slide still did not work. Called the dealer and sent out a technician who diagnosed the problem. Unit had to be taken back to the dealer for repairs. When using the washer we realized no water was going into it. We also realized that we were not getting hot water. Took the RV back to the dealer and they indicated repairs had been made. When using the unit the next time, we still had no hot water. We called a local repairman in Visalia and he discovered that the hot water was not connected. After these repairs, we discovered that the washer continued to leak after the RV was driven to another location. We finally just removed the washer and dryer since they couldn’t be used anyway. In August of 2018 while we were in Oregon, the long full-wall slide would not extend. We called a local repairman and he stated the RV had to be taken in for repairs. This individual indicated that the mechanism used for the full-wall slide was inadequate for such a slide. Several other repairman agreed with this assessment. The slide was repaired in Junction City, Oregon but they expressed the same concerns as previously mentioned. Back in Visalia we had problems with the air conditioning and a repairman had to install a new transfer switch. While traveling in Texas, we discovered water coming onto the floor of the guest bathroom. We discovered that the drain wasn’t even connected. In July of 2019 approximately a year after the full-wall was repaired the same issue surfaced again. We are on our way to Junction City, Oregon in order to make the proper repairs. We realize that some problems are to be expected, but our issues appear to go beyond this. We would hope that Thor would evaluate our situation and make some effort to rectify our situation. It’s interesting to note that when we bought our RV, the dealer emphasized that we should use it. We sometimes wonder if this is simply a statement they make, but they are really hoping that it is used very little so very few problems will surface. We are of the opinion that Thor would make some effort to resolve this issue.
- Cornelius Van Groningen , California
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